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Reviews of Aleph HOTEL & SPA

Aleph HOTEL & SPA
S. Mehmet Pasa Sk. No: 15, Sultanahmet, Istanbul, Marmara

Reviews

6.0
Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 8 out of 22 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hanif

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Sihem

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staffs are very friendly to help us to resolve any problem such as to arrange airport transfer and to adjust TV, room is clean, air conditioner works well, breakfast is good, only “shortage “ is water is not hot enough for shower sometimes.
Stayed 4 nights in Nov 2023
Response from A on Nov 20, 2023
Dear Guest Thank you so much

8/10 Good

Raushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel personnel was very nice and helpful. Area around the hotel is also nice. I had a room with the sea view, I could watch tons of ships going back and forward all day. There is a terrace with the sea view as well. Location is also very good - close to everything in Sultanahmet.
Stayed 6 nights in Oct 2023
Response from A on Oct 30, 2023
Thankyou soo you much

10/10 Excellent

Kambar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was good experience for me in Turkey. Hotel was satisfied me as good as well. Thanks Abdul for his kindness and hospitality.
Stayed 1 night in Sep 2023
Response from manager on Sep 19, 2023
THANK YOU SOO MUCH

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor, very basic and bad attitude from staff.
We chose this hotel because it came up as "superb" on hotels.com but it certainly was not! It was extremely basic and felt dirty. There was dirty furniture in the room which would have been better off being removed, and apparently we were given an "upgrade" in order to fulfill the original booking of a double bed after they asked if it was OK if they gave us a twin single bed room. The staff were not helpful and implied we were the ones at fault with each concern we raised. We didnt even attempt to eat the breakfast (which even though we booked they didn't offer or give information about anyway). Poor hotel with even worse attitude from staff. The only good thing was closeness to the square and mosques although you have to walk uphill a lot to get there.
Stayed 2 nights in Sep 2023
Response from A on Oct 25, 2023
dear guest you can check your reservation you booked basıc room and pay for basıc room we cant give suıte room ıf you pay for basıc room as per our conversation thank you

8/10 Good

Ijaz Ahmed Khan

Liked: Staff & service
Stayed 6 nights in Aug 2023
Response from manager on Sep 2, 2023
thanks a lot

2/10 Terrible

HAKAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Das Bett war gebrochen, Toilette war kaputt, Frühstück war schrecklich. Nie aber nie wieder
Stayed 3 nights in Mar 2024

10/10 Excellent

fabien

Stayed 4 nights in Feb 2024

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Mejor buscar otra opción
Para resumir: En la vida volvería a alojarme allí. El hotel está superviejo y descuidadísimo. La habitación que nos tocó (la 303) prometía ser increíble viendo las fotos, y fue todo lo contrario, horrible. Como ejemplo, la iluminación es muy deficiente (la lámpara que hay en el techo apenas da luz), casi no sale agua de los grifos del baño, en ningún momento vino nadie a limpiar la habitación, y en alguna ocasión incluso tuvimos que pedir que nos cambiasen las toallas, porque no lo habían hecho. Además, tanto la habitación como el hotel en general no se veían precisamente limpios. Por otra parte, en el desayuno no había casi variedad donde elegir, y la máquina de café no tuvo cacao ninguno de los días, e incluso alguno de ellos tampoco había café.
Stayed 5 nights in Dec 2023

6/10 Okay

Ajlin

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel Alt
Stayed 6 nights in Dec 2023

10/10 Excellent

Beyza Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Meriç

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sıcakkanlı ve Kaliteli
Oteldeki bizle ilgilenen beyefendi ve çalışanlar çok sıcakkanlıydı tüm isteklerimizi anında karşıladılar. Odaların temizliği gayet iyiydi. Kahvaltı da güzeldi. Bu fiyata böyle güzel bir konumda konaklamak çok iyi.
Stayed 2 nights in Dec 2023

8/10 Good

Metin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from A on Nov 30, 2023
THANK YOU SOO MUCH

2/10 Terrible

Nilgün

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
konaklama
konaklamamız çok kötüydü Hotelin resimlerle hiç alakası yok inanılmaz eski ve kötü elektrik prizi elimizde kaldı . Hizbe kötü odalarda kaldık. Akşam giriş yaptık ve hemen ödeme istendi bir yere kaçtığımız yok. eşyalar çok eski ve konforsuzdu. Tuvalet musluğu çalışmıyordu. Sabah kahvaltısında hizbe bir yere indik her taraf kızartma kokulu , 5 çeşit kahvaltılık vardı . Otopark yok , kısacası çok çok kötüydü Hotels.com dan gittiğim hiçbir yer bu kadar değildi . ilk defa memnuniyetsiz ayrıldım. Aldıkları parayı asla hak etmeyen bir işletme .
Stayed 1 night in Nov 2023
Response from A on Nov 17, 2023
Dear guest you booked economıc room and we gıve same room to you there ıs no such thıngs about bad and when you booked room you chose optıon pay at property so of course when you came hotel definitely hotel wıll ask money for your staying and about parkıng just 10mtr from hotel private parkıng lot have

8/10 Good

Patricia Vega

Stayed 1 night in Oct 2023
Response from A on Oct 25, 2023
THANK YOU

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Tutto ok a parte la pulizia camere
Stayed 4 nights in Oct 2023
Response from A on Oct 25, 2023
THANK YOU

2/10 Terrible

Suayip

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slecht hotel
Stayed 6 nights in Oct 2023
Response from a on Oct 25, 2023
Dear guest you booked economy basement room as per your reservation but we gıve suıte room wıthout extra charges

10/10 Excellent

Michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from A on Oct 12, 2023
THANK YOU SOO MUCH

2/10 Terrible

Ismail

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Kesinlikle tavsiye etmiyorum
Malesef biz 2 aile olarak konaklayamadik Rezervasyonda oto parki gösteriyordu vardığımızda oto park yerlerinin olmadigini dışarıdaki oto park yerleri bizden geceliğine 500 ₺ istediler ve ustelikde aile için bizlere bodrum katı gosterdiler, Resepsiyon tamamı ile bir rezaletti Kes Burasi kesinlikle bir aile yeri değil Daha sonra oto parkyeri olan uygun bir otel bulduk ve orada konakladık
Stayed 1 night in Sep 2023
Response from manager on Sep 15, 2023
Dear Guest fırst of all we never provıde parkıng and we don't wrıte we have free parkıng we just wrıte yes near to out have prıvate parkıng you can park your there all hotels use that prıvate parkıng we don't have any concern they cgarged 50 tl or 500 tl and after for room you booked a room ın our hotel (BASIC ROOM IN BASEMENT WITH WINDOW) because when you make reservatıon we wrıte our system all ınformatıon wıth prıce dıffrence and room types also so ıts not hotel mıstake because you made reservatıon for basement room and also we don't take any money from guest Best Regards:Aleph hotel&Spa

10/10 Excellent

YOUNGSUP

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 밝고 호텔 시설을 편하게 이용하였습니다.
Stayed 2 nights in Jul 2023
Response from manager on Aug 11, 2023
Thank you for review. best regards.