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Vasa Hotel Surabaya

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Featured Image
Outdoor pool, sun loungers
43-inch LCD TV with cable channels
View from Room
View from Room

Overview of Vasa Hotel Surabaya

VIP Access

Vasa Hotel Surabaya

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationPakuwon Mall9 min drive
  • Popular LocationCiputra World Mall11 min drive
  • Popular LocationSurabaya Town Square12 min drive
  • AirportSurabaya (SUB-Juanda)33 min drive

Choose dates to view prices

About this area

Surabaya

Located in Surabaya, Vasa Hotel Surabaya is in an area with good shopping. Pakuwon Mall and Surabaya Town Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Traveling with kids? Consider Ciputra Waterpark and Suroboyo Carnival Night Market.
Popular Location

What's nearby

  • Mpu Tantular Museum - 6 min drive
  • Pakuwon Mall - 9 min drive
  • Ciputra World Mall - 11 min drive
  • Surabaya Town Square - 12 min drive
  • Surabaya Zoo - 15 min drive

Getting around

  • Surabaya Pasar Turi Station - 22 min drive
  • Surabaya (SUB-Juanda) - 33 min drive

Restaurants

  • 209 Dining — 1 min walk
  • Xiang Fu Hai — 1 min walk
  • Bebek Goreng H. Slamet — 3 min walk
  • Madame Chang — 10 min walk
  • McDonald's Mayjen Sungkono — 11 min walk

About this property

Vasa Hotel Surabaya

5-star family-friendly hotel near Pakuwon Mall
Along with 2 restaurants, this hotel has an outdoor pool and a fitness center. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café, and a complimentary children's club are onsite. All 388 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Vasa Hotel Surabaya offers 388 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 43-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 251680 for adults and IDR 125840 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Outdoor pool
  • Playground

Family friendly

  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 251680 for adults and IDR 125840 for children (approximately)
  • Airport shuttle fee: IDR 375000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Vasa Hotel
Vasa Surabaya
Vasa Hotel Surabaya Java
Vasa Hotel Surabaya Hotel
Vasa Hotel Surabaya Surabaya
Vasa Hotel Surabaya Hotel Surabaya

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 55 out of 92 reviews
5 - Excellent 60%
Rating 4 - Good. 23 out of 92 reviews
4 - Good 25%
Rating 3 - Okay. 7 out of 92 reviews
3 - Okay 8%
Rating 2 - Poor. 7 out of 92 reviews
2 - Poor 8%
Rating 1 - Terrible. 0 out of 92 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad 5 stars
Check in process were smooth, even-though it weren't at the 33th floor as declared on the booking site. We stayed 2 nights at the Glacier Suites. It was far from the standard of 5 stars hotels. The carpets we’re dusty and full of stains. The bathroom amenities and interiors were below par than advertised. Bedding was mediocre, 3 stars standards. Lack of placement in light switches. Overall it wasn't as we expect it to be. Lack of hospitality services in all aspect. Poor standards of social distancing and crowd control during pandemic.
Stayed 1 night in Dec 2020

4/5 Good

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near access to the tol gate
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommended
Stayed 1 night in Feb 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness
The hotel is getting old and cleanliness especially the shower is poor. The floor was slimy
Stayed 3 nights in Feb 2020