HI Anne, Thank you so much for the lovely review, We are really glad you enjoyed your stay and found the team to be friendly! We look forward to welcoming you back in the future.Kind Regards,Alex Farrell Front Office Manager

Dear Paul,Thank you for your review and glad to hear you enjoyed the stay. I am sorry to hear of your displeasure with the self check in! Please be assured if you wish to check in at the front desk, we are more than happy to do so however it may come with a wait if the desk is busy.We look forward to welcoming you back soon!Kind regards,Scott

Dear Chris,Thank you for taking the time out of your day to leave us with this review.We hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Gerald,Thank you for taking the time out of your day to leave us with this review, we appreciate your feedback.I am sorry to hear that the hotel not having a pool, has left you with such a negative experience. We hope you stay with us again sometime in the future.Best Regards,Reuben WhartonAssistant Manager

Dear Annemarie,Thank you for taking the time to review the hotel and I am sorry to hear you did not feel the price was worth the room. It was indeed a very busy weekend in Sydney with Taylor Swift, SailGP, Mardi Gras etc so the prices reflected the demand of the area. In regards to the 1.00 hold, this is incase you use the QR code in the room to charge anything back to the hotel, if you purchase breakfast, use the parking facilities or place any charges on the room. The 1 ensures we have a working card on file. This is consistent across all hotels and does so to ensure purchases can be paid for should you leave without coming to the front desk. I am so glad to hear regarding the gentleman over the weekend! I will look into who this was and pass on the feedback!Kind regards,Scott

Dear Najam,Thank you for the review and appreciate whilst you enjoyed the stay, you didn't quite feel value for money there.I would invite you to rejoin us over a quieter weekend in Sydney to enjoy the full value of the hotel.Kind regards,Scott

Dear David,Thank you for your review and it is great to hear you enjoyed your time with us! We're glad our service made your trip and really appreciate those comments!We look forward to welcoming you back soon!Kind regards,Scott

Dear Christopher,Thank you so much for taking the time out of your day to leave us with this brilliant review, both myself and the team here at The Manly Mercure appreciate it greatly.I am delighted to hear that you overall enjoyed your stay, however extend my sincere apologies that your breakfast experience did not meet expectations.It is my hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Shannon,Thank you for taking the time out of your day to leave us with this review, your feedback is greatly appreciated.We hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Carlton,Thank you for taking the time out of your day to leave us with this perfect review, the team here at The Manly Mercure greatly apreciate it.We hope to welcome you back sometime in the near future!Best Regards,Reuben WhartonAssistant Manager

Dear Carl,Thank you so much for taking the time out of your day to leave us with this brilliant review, both myself and the team here at The Manly Mercure greatly appreciate it!I am glad to hear that you had a good stay with us, and we hope to welcome you back sometime in the future.Best Regards,Reuben WhartonAssistant Manager

Dear Caroline,Thank you so much for taking the time out of your day to leave us with this excellent review, both myself and the Mercure Manly team greatly appreciate it.I am delighted to hear that you enjoyed your stay with us, and it is my hope you stay with us again sometime in the near future!Best Regards,Reuben WhartonAssistant Manager

Dear Sir/ Madam,Thank you so much for taking the time out of your day to leave us with this review, both myself and the Manly Mercure team greatly appreciate it.I am delighted to hear that you had a comfortable and clean stay, and I will share your kind words to the team.It is my hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Sonya,Thank you for taking the time out of your day to leave us with this perfect review, I am delighted to hear that you enjoyed your time with us, and it is my hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Robert,Thank you so much for taking the time out of your day to leave us with this great review, both myself and the Manly Mercure team greatly appreciate it.I am delighted to hear that you had an all round great stay with us and we hope you stay with us again sometime in the future!Best Regards,Reuben WhartonAssistant Manager

Dear Graham,Thank you for taking the time out of your day to leave us with this great review, both myself and The Manly Mercure team greatly appreciated it. I am glad to see that you enjoyed your stay with us, and we hope to welcome you back again sometime in the near future!Best Regards,Reuben WhartonAssistant Manager

Dear Scott,Firstly, thank you for taking the time out of your day to leave us with this review, your feedback is appreciated.Please allow me to extend my sincere apologies that your experience did not meet your expectations. I shall ensure your feedback is passed over onto the appropriate departments.It is my hope you give us the opportunity to better serve you sometime in the future.Best Regards,Reuben WhartonAssistant Manager

Dear Rossi,Thank you so much for taking the time to review the hotel and we are so pleased to hear you enjoyed your time with us!We are excited to welcome you back soon!Kind regards,Scott

Dear Danmore,Thank you for your review and I hope you had a good stay. If you would be open to, I would love to hear more details as to why your stay was not a 9 or 10.Kind regards,Scott

Hi Bob, Thank you for choosing the Mercure Sydney Manly Warringah for your recent stay in Sydney's Northern Beaches, and thank you so much for your great score. We are glad you enjoyed your stay and look forward to welcoming you back!Kind Regards,Alex FarrellFront Office Manager

Hi Peter, Thanks you for choosing Mercure Sydney Manly Warringah for your recent stay in Sydney's northern beaches, and thank you for your good score; We are glad that you enjoyed your stay overall. I do apologise that you felt a car park charge was unreasonable; This charge does go into maintaining and improving our property in projects such as our recent renovation to give our guests the best facilities we can. If you do choose to stay with us again in the future, I would point out the option of on-street parking if you did wish to avoid paying for parking.Thanks again for your great review!Kind Regards,Alex Farrell Front Office Manager

Dear Annette,Thank you for your review and so great to hear you enjoyed your stay with us!I look forward to welcoming you back soon!Kind regards,Scott

Good Morning Michael,Thank you so much for the fantastic score; We are so glad you enjoyed your stay!We look forward to welcoming you back in the future.Kind Regards,Alex FarrellFront Office manager

Good Morning Sandra,Thank you so much for your lovely review; we are so glad you enjoyed your stay. We look forward to welcoming you back.Kind Regards,Alex FarrellFront Office Manager

Good Morning Carol,Please accept my sincere apologies for the staff on the 5th. I will be speaking with both of them and conducting the appropriate corrective training. I am so sorry you were made to feel that way. Looking at your overall score for your stay I am glad that this did not affect your overall opinion of our hotel.Kind Regards,Alex FarrellFront Office Manager

Dear Paul,Please accept my sincere apologies for both the technical glitch that caused the double payment and for the issues with the subsequent refund. I did attempt to contact you to obtain credit card details so we could process your refund, but I was not successful in reaching you. As part of our credit card security policy, the ability to authorise and perform a refund is restricted to two members of staff, myself and our General Manager, and both of us were not at the hotel when you did call back to query the refund.We do appreciate your positive feedback regarding our breakfast and we are glad this was a positive experience.Kind Regards,Alex FarrellFront Office manager

Dear Anonymous,Thank you for taking the time to review the hotel and it is disappointing to see you did not enjoy your stay. I would love to hear further regarding you experience so we can improve so please do reach out as we can discuss.Kind regards,Scott

Good morning Colleen,Thank you so much for your excellent score; we are so glad you enjoyed your stay.We hope to see you again in the future!Kind Regards,Alex FarrellFront Office manager

Good Morning Kate,Thank you for choosing Mercure Sydney Manly Warringah for your recent stay in the Northern Beaches, and thank you for your honest feedback. We do hope you will give us another try in the future and we look forward to welcoming you back.Kind regards,Alex FarrellFront Office Manager

Good Morning Cheryl,Thank you so much for your lovely review, we are so glad you enjoyed your stay with us. We look forward to welcoming you back!Kind regards,Alex FarrellFront Office Manager

Dear Anthony,Thank you for taking the time to review the hotel and it is disappointing to see you did not enjoy your stay. I would love to hear further regarding you experience so we can improve so please do reach out as we can discuss.Kind regards,Scott

Dear Nerida,Thank you for your honest review of our property and I apologise for the negative elements of your stay. We are currently in the process of updating the QR Code information guide as this is a new feature in our hotel to replace the old style compendiums, but with all the recent changes to our property with our refurbishment, we are still bringing all the information up to date.We do hope that you will give us another try in the future.Kind Regards,Alex FarrellFront Office manager

Dear Rohan, Please accept my Sincere apologies for the issues you encountered during your stay; I will be speaking with our housekeeping department and our laundry supplier in particular to follow up the issue with your bedding. I will also be following up with Lastminute to find out why your booking did not transfer into our system as well.Thank you for your honest feedback and we hope to see you again in the future.Kind Regards,Alex Farrell Front Office manager

Hi Michael, Thanks for your feedback, I am glad you enjoyed your stay for the most part. We are aware of the difficulty with the car park on busy nights and we are in the process of implementing a better control system to make parking availability clearer and easier to manage. We look forward to welcoming you back to try it out when it is all completed!

Hi Deborah, Thank you so much for the excellent score, we are so glad you enjoyed your experience with us. We look forward to welcoming you back in the future!Kind Regards,Alex FarrellFront office Manager

Hi Caitlin, we are so glad you enjoyed your time with us and we are so glad we met your expectations. We hope to see you back again!Kind Regards,Alex Farrell Front Office Manager

Dear GlenThank you for taking the time to review the hotel and it is disappointing to see you did not enjoy your stay. I would love to hear further regarding you experience so we can improve so please do reach out as we can discuss.Kind regards,Scott

Dear Michael,Thank you for taking the time to review the hotel and it is disappointing to see you did not enjoy your stay. I would love to hear further regarding you experience so we can improve so please do reach out as we can discuss.Kind regards,Scott

Hi Bertrand, Thank you so much for the great score, we are glad you enjoyed your stay. Hopefully we get to welcome you back in the future and we can aim for a 10 out of 10 next time!Kind Regards,Alex FarrellFront Office Manager

Hi Lynn, Thank you for your great score, as well as your understanding in regards to our renovations. I am happy to say these renovations have been completed and we look forward to welcoming you back for an even better experience with our improved facilities.Kind Regards,Alex FarrellFront Office Manager

Hi Terry, Thank you so much for the great score! We are so glad you found us a to be peaceful and relaxing. We look forward to welcoming you back in the future!Kind regards,Alex Farrell Front office manager

Hi Radmilla, Thank you so much for the fantastic Score, we are so glad you enjoyed you time with us. Hopefully you find your next stay even better!Kind Regards,Alex FarrellFront Office Manager

Dear Mark, Please accept our sincere apologies for the disturbance during your stay, but we are truly grateful for your positive score. We do hope that you will give us another chance in the future.Kind Regards,Alex FarrellFront Office Manager

Dear Ellen,Thank you for your feedback and I appreciate the time taken to provide some personal perspective too. I am sorry to hear the negative feedback regarding our staff and knowledge of food places in the area. This is certainly something we can improve on and I will address this with the team.Kind regards,Scott

Dear Anon,Thank you for your review and I am glad to hear you enjoyed the stay, hopefully an even better one next time!Kind regards,Scott

Dear Leonie,Thank you so much for the review and it is always so great having you with us!We look forward to having you back soon!Kind regards,Scott

Dear Alicia,Thank you for your review and I am sorry to hear you did not enjoy your time with us. Unfortunately we do not offer any rooms with 3 twin beds, if you are able to send through the confirmation of this I would love to address it as I would hate to give out false hope for this room category.I am sorry to hear that the ironing board did not work for you and then was tough to get a new one up to the room for you. This is something I will look at to ensure it does not repeat itself. Sorry to hear also your disappointment with the stay. From your comments, this is certainly not out standard and I hope that we are able to improve should you choose us again.Kind regards,Scott

Dear Alicia,Thank you for your review and glad to hear you enjoyed the time with us!I am sorry to hear about the cleanliness of the bathroom, I will ensure housekeeping receives this feedback to improve on.We look forward to welcoming you back soon!Kind regards,Scott

Dear Robert,Thank you for your review and glad to hear you enjoyed the time with us!We look forward to welcoming you back soon!Kind regards,Scott