Ratings based on 4,032 Verified Reviews

4.1 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Dec 8, 2017
Pros: position and affordability
Cons: bathroom echoes
Location: close to ICC and all Darling Harbour activites
stayed overnight to attend functions in Darling Harbour. Position of hotel was great for my needs, especially for access to the ICC
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel near the city centre

Posted Dec 4, 2017
Newly renovated hotel with pleasant and friendly staff. My Wife and I had a great four-day stay. Everything in the room was brand new. Breakfast fare was ok but the service was fantastic. Every morning, without fail, we were greeted to a very warm reception. We couldn’t help noticing a Nepalese waiter, in particular, who was so helpful and pleasant - someone who would make your day with his greetings. All-in- all, five-star service.
Comment from Hotel Management
Dec 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
1 out of 5
by A verified traveler from New Delhi

Bad experience

Posted Dec 1, 2017
I had a really bad experience with my stay. There was construction going on in the property and I was given a room next to the construction site. Every morning I was woken up by terrible buzzing sound which continued almost all day... Upon requesting to move, the staff didn't change my room even though the property looked mostly empty. If they had changed my room to the other side, I would have definitely slept better as construction starts really early morning as well. Paid full price (330$ per night) for the stay but was unable to use the pool and fitness centre due to maintenance as well.. The hotel management did nothing to help or compensate.... I could not believe Novotel would provide me with such experience as I have usually never had issues with Accor hotel group... Really really disappointed and would not recommend this to anyone....
Comment from Hotel Management
Dec 3, 2017 by Fready - Revenue Department, Hotel Management
Dear Guest Thank you for your feedback. We do apologise for the inconvenience you experienced during your stay. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Victoria, Australia

So Comfortable

Posted Nov 5, 2017
Newly Renovated you can almost smell the paint but 10/10 for styling and comfort. It felt like staying in a 6 Star Hotel and the Staff were so friendly. The Location was perfect to get in and out of and was very quiet at Night.
Comment from Hotel Management
Nov 26, 2017 by Dear Guest Thank you for your kind words and loya, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Nov 4, 2017
All good... close to all facilities and close to darling harbour... location is very convenient
Comment from Hotel Management
Nov 26, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Oct 29, 2017
Pros: Short walking distance to Darling Harbor and Ferry Terminals
Cons: Finish construction
Hotel clean and staff friendly and helpful. Hotel undergoing construction which led to noise during the day.
Comment from Hotel Management
Nov 24, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from washinton D.C.

A couple from D.C.

Posted Oct 23, 2017
We were there for four days as tourists. It is great place if you like Asian food since there are a lot of restaurants from Malaysian to Korean. It is a little distance to tram stops. The closest stop is city Hall and it takes about ten min on foot. The room was newly renovated but shower door has a problem so it leaks everyday. Although we mentioned to the people, It was not fixed. Also there was an elevator issue. There must be some setting errors.
Comment from Hotel Management
Nov 24, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Pros: We had one of the very nicely refurbished rooms.
Cons: The shower leaked.
Location: Very nicely situated close to Paddy's Markets, China Town, Darling Harbour
Very close to the theatre for My Fair Lady. Would use again.
Comment from Hotel Management
Nov 24, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely hotel close to the ICC

Posted Sep 11, 2017 on Wotif
Stayed here for a concert at the ICC. We were evacuated at 3am during the night but the staff were amazing with it all and offered all guests complimentary breakfast and late checkout if needed. The parking at the Wilson's car park was great too! Safe and secure. Would definitely stay here again. It was in such a great location!
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Value for money and a great location!

Posted Sep 11, 2017 on Lastminute
Pros: The location, service, staff friendliness and room's quality.
Location: Plenty of kids activities around, good restaurants, beautiful views from the close-by harbour and a lively atmosphere.
Hotel's shift manager helped us out with last minute accommodation after we accidentally booked for the wrong day online.