Ratings based on 3,661 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great location

Posted Dec 9, 2016
Pros: Location
Location: Darling harbour is an ideal location to explore Sydney
Recent stay was really enjoyable and the location is brilliant
4 out of 5
by A verified traveler from Melbourne

Good hotel close to darling harbour.

Posted Dec 7, 2016
Nice hotel, good facilities and location. Hotel staff was OK but then I didn't have high expectations from Sydneysiders in general.
5 out of 5
by A verified traveler from christchurch

Very convenient location

Posted Dec 1, 2016
Pros: Location
Close to everything. Clean. Neat. Great staff friendly and knowledgable. As a single traveller I felt safe and comfortable.
Comment from Hotel Management
Dec 5, 2016 by David, Hotel Management
Dear guest, Thank you for your feedback, we truly appreciate it. Regards, David
4 out of 5
by A verified traveler from New Zealand

The wrong hotel

Posted Nov 24, 2016
Pros: The views over the gardens
Cons: It is just a bit worn particularly the bath
Location: The location was pretty central and there is plenty to do within walking distance
WE asked our taxi driver to take us to the Novotel in Darling Harbour and he delivered us to the wrong Novotel. I think they need to do something to clarify the difference. The hotel is certainly not attractive from the outside but it is fine inside. The views over the Chinese Gardens are lovely but I wouldn't fancy being on the other side with views over the building site.
Comment from Hotel Management
Nov 28, 2016 by David, Hotel Management
Dear guest, Thank you for your feedback, we truly appreciate it. Regards, David
3 out of 5
by A verified traveler from Singapore

Very good location and friendly staff but

Posted Nov 22, 2016
The hotel is located nearby Darling Harbour. There are playgrounds nearby the hotel. It is recommended for a family having kids. The staff are very friendly and professional. However the people cleaning the room didn't seem to be up to standard.
Comment from Hotel Management
Nov 28, 2016 by David, Hotel Management
Dear guest, Thank you for your feedback, we truly appreciate it. Regards, David
5 out of 5
by A verified traveler

Posted Nov 20, 2016
Very polite staff, cleanliness was immaculate, would stay here again
Comment from Hotel Management
Nov 23, 2016 by David, Hotel Management
Dear guest, Thank you for your feedback. We truly appreciate it. Regards, David
3 out of 5
by A verified traveler from Eindhoven

Een beetje afgelegen hotel, 3-4 sterren

Posted Nov 17, 2016
Hotel ligt enigszins afgelegen. Kamers zijn goed, ontbijt matig.
Comment from Hotel Management
Nov 23, 2016 by David, Hotel Management
Dear guest, Thank you for your feedback. We truly appreciate it. Regards, David
5 out of 5
by A verified traveler from Newcastle NSW

Weekend

Posted Nov 6, 2016
Pros: Good location, comfortable rooms and friendly staff. The Pumphouse Bar had a fantastic lineup of craft beers on tap.
Cons: Lifts were a bit slow. Unfortunately there is a lot of construction activity in the area, creating heavy traffic congestion and a fair bit of dust.
Location: Centrally located with easy walk to Darling Harbour and Chinatown.
Comment from Hotel Management
Nov 15, 2016 by David, Hotel Management
Dear guest, Thank you for taking the time to tell us about your stay at the hotel, we truly appreciate it. Regards, David
4 out of 5
by A verified traveler from canberra

Good location

Posted Nov 4, 2016
Good hotel but one lift was down and it was a pain. So many people waiting to get down and no staff helping or guiding people to the stairs or goods lift. Other than that, the facilities were good and the location is close to everything. I will stay again!
Comment from Hotel Management
Nov 15, 2016 by David, Hotel Management
Dear guest, Thank you for taking the time to tell us about your stay at the hotel, we truly appreciate it. Regards, David
5 out of 5
by A verified traveler from brisbane australia

Great place to stay

Posted Nov 1, 2016
Location: It's within a short walking distance of darling harbour and some pretty cool shops as well as the maritime museum. You can catch a ferry or bus around
The king sized bed is amazing. The bathrooms are very nice as is the shampoo, conditioner and shower gel they provide. the customer service is fantastic. The breakfast is delicious.
Comment from Hotel Management
Nov 15, 2016 by David, Hotel Management
Dear guest, Thank you for taking the time to tell us about your stay at the hotel, we truly appreciate it. Regards, David