Everything went wrong!
Posted Jun 15, 2016 on Hotels
As soon as I walk in my room for the first time I notice my suppose to be non-smoking room had smelled like someone just left from smoking. Management came up to investigate my room which he admitted the smell. Couldn't switch rooms right away because nothing was available. Went ahead and just dealt with it for 3 days. Two of my lamps didn't work. I didn't realize I had no wash clothes until in the shower. They don't keep glasses, plates, forks etc stored in your kitchen. You have to call down to get them. What bother me the most is how sensitive the the door was to others on their room when closing. Everything someone shuts their door mine would sound l like someone is trying to break in because I guess the vibrations. I travel a lot and don't mind a noise or two but I had naturally looked up every 15-30mins with the bolt on the door. You can hear every single step someone made in the hallway and above me. There is no pool as it states there is one. Staff was nice and I don't ever write reviews but this hotel made no sense in the amount of problems I had for my 3 day stay. There is many hotels literally right next door to each other there. Let this one be your last resort or go to a Motel 8 to pay the cheapest price before you go here paying $150 a night. Not worth it! The only closest (could walk) place to eat is Wendy's. Destiny Mall is about 15mins by car which has go karts, Friday's, Cheesecake Factory, PF Changs and more.
Comment from Hotel Management
Jun 23, 2016 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please not that we are sincerely sorry for all that you had to go through during your stay. Because of your review, I will be addressing our staff on cleanliness, maintenance, and accurately communicating to guests our amenities and services. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.