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Terrible
You cancelled my booking-
My itinerary 72770839686822 which was confirmed was canceled by your system.
And I had to cancel the entire trip.
Check with the hotel you all messed up.
Never again!!
It was a very nice suite, enjoyed my stay and the bed and shower were very nice. Only problem was at checkout the girl at the front desk attempted to charge me $32 WITHOUT TELLING OR ASKING ME despite me having been fully paid months ago. She claimed it was from Expedia and even though I showed her my PAID RECEIPT, she could not assure me of anything because there was no manager there for the whole weekend! Luckily Expedia assured me there wouldn’t be any other charges but it took me an HOUR to check out instead of the 2 minutes it should have. But the woman attempting to charge me money without even ATTEMPTING TO TELL ME really put me off wanting to come there again. Luckily I didn’t have the $32 dollars on the card or I would probably be waiting for a refund. Just inexcusable
Loved the location to be able to walk to university and Dome. Easy free parking.Comfortable bed and pillows. Slept very well. Good coffee. Would like to see grab and go breakfast included.
Unique high ceilings. Room was ready for early check in.
Lisa
Stayed 1 night in Nov 2023
Response from Skyler Fellers, FOM on Jan 1, 2024
Lisa, thank you for taking the time to leave a review, we are glad you enjoyed our unique building, we take pride in our buildings history and we are glad you enjoyed your stay!
Fantastic location for touring Syracuse University. Very friendly staff and a unique not out of the box feel. Litterally on Campus. Very friendly and accomodating staff. I enjoyed my stay here!
Julia
Stayed 1 night in Nov 2023
Response from Skyler Fellers, FOM on Dec 1, 2023
Thank you Julia, we appreciate your kind words in regard to your stay with us.
Great hotel, good location near the University. Rooms comfy, but could use a little updating. Thought it was a bit pricey, but we did book last minute and I think there was a football game at the University that day as well, which probably increases demand!
Cynthia
Stayed 1 night in Oct 2023
Response from Skyler Fellers, FOM on Dec 1, 2023
Cynthia, thank you for choosing The Hotel Skyler!
2/10 Terrible
Allison, Mahopac
Oct 28, 2023
Allison
Stayed 2 nights in Oct 2023
Response from Skyler Fellers, FOM on Dec 1, 2023
Allison, We apologize that you had a less than satisfactory experience, we hope to have the chance to correct this in the future.