The first thing we were told was that linen is normally changed every three days. Then we get a note that holiday staffing will be reduced for holidays.
The a/c malfunctions at 2AM waking ever periodically jamming apparently. The bathroom does not vent. There are no USB ports on the night stands. There are no night lights to navigate the totally blackened rooms. Have you ever tried to find a commode in the back corner of a room in pitch black?
The tub water valve doesn't shut completely without a wrench. We begged for towels. The carpet was never vacuumed. We only slept in the room , but paid full price despite "short staffing".
The breakfast buffet was awful. Coffee cups and juice cups were rare. We ate off paper plates and flimsy plastic utensils.
The weekend desk clerk was so engrossed in his computer screen you could have walked in with a gorilla and he wouldn't have noticed.