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Reviews of Americas Best Value Inn Lakewood Tacoma S

2 out of 5
Americas Best Value Inn Lakewood Tacoma S
4215 Sharondale Street SW, Lakewood, WA

Reviews

5.6
Rating 10 - Excellent. 101 out of 904 reviews" "
Rating 8 - Good. 202 out of 904 reviews" "
Rating 6 - Okay. 186 out of 904 reviews" "
Rating 4 - Poor. 167 out of 904 reviews" "
Rating 2 - Terrible. 248 out of 904 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Gilbert

Poor standard. Needs cleaning and updating
Stayed 1 night in Apr 2024
Response from -Hotel Management on Apr 16, 2024
Dear Gilbert,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With our utmost sincere regards,

6/10 Okay

Jesus

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
almost looked like a run down hotel, needs to get updated but customer service was good
Stayed 1 night in Feb 2024
Response from -Hotel Management on Feb 19, 2024
Dear Jesus,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With our utmost sincere regards,

6/10 Okay

Heather

Stayed 3 nights in Jan 2024

6/10 Okay

shelmith waithiegeni

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Jan 2024

10/10 Excellent

Michael john

Liked: Amenities
Eveything
Stayed 11 nights in Dec 2023

4/10 Poor

Patricia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 5, 2024
Dear Patricia,Thank you for your kind feedback, we truly appreciate it. If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays. Again, we greatly value your feedback(s) and we hope to see you again in the future.With our warmest regards,

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Awkward Hotel Stay in rundown building
I stay at a lot of different hotels, and I very rarely write reviews. However, This was the most awkward hotel stay I have EVER had. I booked for two days, but checked out after one. It started with them charging my credit card before I even checked in, before arriving. I got a call early in the day on the day of check in to see when exactly I would be there. Then a friend came to visit for a short time, and within minutes of arrival I got a call from the front desk to get an ID. I have never stayed in a place that keeps that close of tabs on the guests. It was unsettling. Yes there is a sign stating that ID is required, but I assumed it was for guests that would be staying the night. Not for someone coming for a short visit. The visit was not even late at night, it was early evening. The condition of the property was not much better. Everything was dingy. The towels were not white and had holes. The bedding was not white. There was what appeared to be blood stains on the carpet. It was very run down. Also very oddly there is a price list posted on the wall on coats of damages or missing items. I didn’t look in the fridge or microwave, so can’t talk as to their condition. The staff seemed friendly enough, but again intrusive. All in all, would not recommend.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
Dear Anonymous guest,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With our warmest regards,

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay than here
Room didn't even have a bar of soap to wash your hands with. Friend came to see me. Was there 10 mins and I received a call from front desk that friend has to come and show their ID. I was like, what?I travel a lot, and never had to have someone that wasn't staying show ID. I'm a VP in Banking, so I don't look like a shady person. Decided to leave after 30 mins and went down the road to Holiday Inn and had a better night. Would not recommend anyone to stay, especially, as I mentioned, there wasn't even the usual soap and shampoo in bathroom. Nothing.
Stayed 1 night in Dec 2023
Response from -Hotel Management on Dec 18, 2023
Dear Robert,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please do note, that our front desk agents do ask for IDs from all patrons as well as visitors that enter our property as part of our policy and we do explicitly explain these parts during check-in processes as well. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and helpful. i felt very safe with my family there. I loved all the cameras they had around and that the parking lot was well lit. it was very clean and cozy. it felt more like home than a hotel. i would recommend this place to anyone.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very clean. Feels safe being here.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly and helpful staff. Great price
Stayed 3 nights in Nov 2023

2/10 Terrible

Murray, O'Neals

Liked: Staff & service
Disliked: Amenities
I itch... i believe from bedbugs.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear Murray,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. But please be assured that after thorough inspection of the room, we were unable to find any evidences of bedbugs or any other type of pests. Please, we would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Again, thank you for the critical review, as we welcome any and all feedback to constantly improve and impress.With sincerity,

8/10 Good

Brett

Traveled with pets
I like that they are pet friendly and welcomed my large dog
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed wasn't the most comfortable, but everything else was amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Stayed 1 night in Aug 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly staff.
Stayed 1 night in Aug 2023

6/10 Okay

JAGJIT

Business traveler
Liked: Staff & service
When i booked room on Expedia it said breakfast included but when I got there front desk told me breakfast was not included. I would rather pay little extra
Stayed 1 night in Aug 2023

8/10 Good

Julie, fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Thankful for the last minute reservation as our precious hotel was terrible and in an incredibly unsafe location. This hotel isn’t fancy but it was clean and safe.
Stayed 1 night in Jul 2023

10/10 Excellent

Virgil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manger was very curtsies.
Stayed 1 night in Jul 2023

2/10 Terrible

Peter, Columbia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of pee. A colony of ants was everywhere. The check in process was awful. And the employee was smoking in a non smoking hotel and trying to hide it by keeping the office door locked
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 27, 2023
Dear Peter,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Finally, please do note, that our front desk staffs keep our front office door locked at night times for overall safety and security protocol. Also there may have been lingering smoke odor that traveled through the air/to the office area inside as someone may have been actively smoking in the nearby outside area, but please rest assure that our employees do not smoke inside the front office/lobby area. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

2/10 Terrible

Misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
The staff were rude and treated me and my partner like criminals. They continually walked by our door and tried to look in our wondows. Upon entering the room there were huge holes in the bathroom door that were porrly patched. There was a large bloody spot in the bathroom near the toilet paper. The couch was so old and decrepit that it was covered with a sheet. Upon firther time in the room i discovered literal bloddy handprints under the bathroom counter. The bed was so cheap and poorly made I was barely able to get any sleep. And finally the fridge in the room was full of rust, all of the shelves were rusty with no attempts at ever being cleaned, they needed to be replaced.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 24, 2023
Dear Misty,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please do note, that our front desk staffs do ask for IDs from all patrons as well as visitors and do a periodic walk-through around the hallways to ensure all guests' experiences are peaceful (ie. security walk-through every couple hours during shift. And please be assured that they do not peer through the windows as we value our guests' general privacy). Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

6/10 Okay

Carolyn

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Jamie

Stayed 3 nights in Jun 2023

4/10 Poor

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We chose this property because of the closeness to family and the price was fair. I called Sunday afternoon to let them know we would be arriving later than planned. The office manager upgraded us to a king size bed. Nice! Checking in went smoothly. The room was adequate. King size bed was comfy. We had to have the front desk person come to the room to get the tv working properly. The tile floor in the bathroom had moldy grout. The tub was OK. There was no stopper in the sink. OK. Here’s the problem. We stayed two nights. No maid service. Bed not made. They said the housekeeper didn't show up. We had to exchange our used towels for fresh ones. Also, no Continental breakfast was offered, even though it is listed as an amenity (both mornings). Questionable neighborhood. Lots of big rigs running all night.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 21, 2023
Dear Karen,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

8/10 Good

Ron

Liked: Property conditions & facilities, room comfort
Deposit.
I enjoyed my stay ,but it takes to long in my opinion for my 50 dollar deposit to be returned.
Stayed 1 night in Jun 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer focused service from manager. Goes above and beyond to meet customer s needs!
Stayed 1 night in Jun 2023

10/10 Excellent

Nhu

Stayed 1 night in Jun 2023
Response from -Hotel Management on Jul 1, 2023
Dear Nhu,Thank you for your kind feedback, we truly appreciate it! If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays! Again, we greatly value your feedback(s) and we hope to see you again in the future! With our warmest regards,

10/10 Excellent

Alexandra

Stayed 2 nights in Feb 2023
Response from Hotel Management on Mar 4, 2023
Dear Alexandra,Thank you for your kind feedback, we truly appreciate it! If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays! Again, we greatly value your feedback(s) and we hope to see you again in the future!With our warmest regards,

6/10 Okay

Adam T

Traveled with family
Liked: Cleanliness, staff & service
Rooms were very clean!!
Stayed 1 night in Nov 2022

8/10 Good

Anthony

Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Michael

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 23, 2022
Dear Michael,Thank you for your kind feedback, we truly appreciate it! If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays! Again, we greatly value your feedback(s) and we hope to see you again in the future!With our warmest regards,

2/10 Terrible

Belinda

Disliked: Staff & service, amenities, property conditions & facilities
Due to the lack of security (only cameras), nor was there anyone going to be available 24/7. The door to the lobby was locked was I arrived, and I had to wait about five minutes for someone to show up.; this was midafternoon. I did not spend one night there.
Stayed 7 nights in Sep 2022
Response from -Hotel Management on Sep 21, 2022
Dear Belinda,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

4/10 Poor

Barbara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No toilet paper in our room, a sheet was spread out over the worn out sofa, the bed cover had stains, there was someone’s new Jean sticker stuck on the middle of the bathroom door, just grimy floor edges and corners which lead me to believe the room was barely swiped clean for many years. Nearly everything was over worn and needed replacement. The staff was very courteous when we checked in and out and asked for tp for the bathroom, but the room needs a good deep cleaning and some replacements.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 16, 2022
Dear Barbara,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress. With utmost sincerity,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 10, 2022
Dear James,Thank you for your feedback. If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays. Again, we greatly value your feedback(s) and we hope to see you again in the future!Our warmest regards,,

2/10 Terrible

Brittany

Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 7, 2022
Dear Brittany,Thank you for your feedback. If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays. Again, we greatly value your feedback(s) and we hope to see you again in the future for another chance.With our warmest regards and sincerity,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont have a family stay thier we left dangerous
Drugs sells in parking lot ,was not vacuumed you can tell it was a drug hotel after checking in
Stayed 2 nights in Jun 2022

2/10 Terrible

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would not recommend this property; The manager is very nosy and discovered I had a kitten. The property says pet friendly and he said the room he gifted me that was not in my booking happened to not be pet friendly. He proceeded to kick me out immediately and charge me a $200 fine. He was exceptionally rude and disrespectful suddenly and I didn't appreciate it especially given I'm 7 months pregnant.
Stayed 2 nights in Aug 2022

4/10 Poor

Filemoni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place sucks
Stayed 5 nights in Aug 2022
Response from Hotel Management on Oct 9, 2022
Dear Filemoni,Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress.With utmost sincerity,

4/10 Poor

Shalom

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Kurt

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel rooms carpet was dirty and there was an odd smell to the room.
Stayed 1 night in Jul 2022
Response from Hotel Management on Sep 7, 2022
Dear Kurt, Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress. With utmost sincerity,

10/10 Excellent

Lyman E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2010 Ford Escape XLT Joint Base +
It totally fit my purpose and the necessities of my schedule. It allowed me to rest enough to complete my mission even though I had little other rest during a week of 50+ hour days. I made it home without incident.
Stayed 1 night in Jul 2022

2/10 Terrible

mary

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

EUNJEONGSOO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel Management on Sep 7, 2022
Dear EUNJEONGSOO,Thank you for your feedback. If there are anything you'd like to let us know of any particular, please feel free to reach us back anytime at the front desk, as we are eager to hear back any detailed, thorough reviews of our guests' stays! Again, we greatly value your feedback(s) and we hope to see you again in the future!With our warm regards,

8/10 Good

Gerrianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, rooms were spacious clean and staff were friendly
Stayed 2 nights in Jul 2022
Response from Hotel Management on Sep 7, 2022
Dear Gerrianne,Thank you for your awesome review! We are thrilled that your stay was excellent! We hope for your return and greatly appreciate your patronage! Please let us know how we can better serve you for your next visit!With our warmest regards,

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Never again
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 28, 2022
Dear Mark, Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress. With utmost sincerity,

4/10 Poor

Jesse

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

kevin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The neighborhood is disgusting. On the other side of a fence on the property is a bunch of homeless folks, living in an RV, on other cars. The front desk has a small window to hand your ID or credit card through. That should have been the first sign to tell me . The room smelled musty, old, and gross . The lady working there was very friendly and nice. That was the biggest plus.
Stayed 2 nights in Jun 2022
Response from -Hotel Management on Jun 22, 2022
Dear kevin, Your voice is very important to us, as we welcome any and all forms of feedbacks. We apologize your stay wasn't quite as expected. We would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests. Please let us know how we can better serve you for your next, best stay. Thank you again for your critical review, as we welcome all responses in order to continuously improve and impress. With utmost sincerity,

2/10 Terrible

Martin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Feces on the floor in the bathroom, someones meds on the flooir next to the bed, hair all over the bathroom. Management said we had to contact you about our payment as we wouldn't stay in these conditions
Stayed 3 nights in Jun 2022
Response from Hotel Management on Jun 14, 2022
Dear Martin, Thank you for your feedback, we greatly appreciate all forms of criticisms and feedbacks in order to continually improve and impress. We are sorry your experience wasn't quite stellar. But please do note that upon inspection of the room, there were indeed one dropped medication tucked between the bed and the nightstand, but rest of the conditions were not quite true. Unfortunately 3rd party prepaid reservations are non-refundable and non-modifiable so we regret to inform you of the forfeited reservation. If you have any further questions or concerns, please contact us back at the front desk and we may arrange a better, well-informed stay for your potential future reservations. Finally, would like to encourage all our guests to give us another chance, as we are ready to "spiffy-up" and make sure that any future reservations are thoroughly taken care-of for our returning guests! Again, thank you for your critical review, as we welcome any and all feedback to constantly improve and impress. With great sincerity,

8/10 Good

Alisha

Stayed 1 night in May 2022