“I was prevented from using the accommodation because the host imposed a material check-in restriction that was never disclosed before booking and was not mentioned when I specifically asked about checking in after my wedding event. I reasonably relied on the listing and the host's response to my email when planning my arrival. Only on the day of check-in was I informed that I would forfeit the reservation unless I arrived by 10:00 PM. As a result, I was unable to use the accommodation I had paid……
“I was prevented from using the accommodation because the host imposed a material check-in restriction that was never disclosed before booking and was not mentioned when I specifically asked about checking in after my wedding event. I reasonably relied on the listing and the host's response to my email when planning my arrival. Only on the day of check-in was I informed that I would forfeit the reservation unless I arrived by 10:00 PM. As a result, I was unable to use the accommodation I had paid……
Ellen