The nighttime staff was REALLY rude. We planned this trip for my kids to go swim and get out of the house. They closed down the pool because someone smoked inside. Why did they not make that person leave so it didn’t ruin it for the rest of the us? It was so heartbreaking to see my 6 and 7 year old devastated. The first time in 3 months they have left the house because of Coronavirus. Also, she would never come to the window! Not just for me but guests checking in! You had to stand there forever saying “hellooo?!” Then She would come out of the little office. There was banging and screaming ALL NIGHT LONG! I told the front desk receptionist but it still continued. Shutting down the pool for the rest of the night at 8 when it closes at 12 just because someone violated the rules (kick them out!) and because you “don’t like all the water you have to clean up from people using the pool.” is completely ridiculous. The next morning, I was able to take my kids swimming for about 30 minutes before check out and the receptionist for the morning was very short as well! I did nothing wrong. I’ve never had any problems whatsoever at Country Inn and Suites. We really loved it there. Unfortunately, we won’t be returning. Thank you for taking the time to read this. I didn’t want to clog up the phone lines calling about a pool and rude staff. Have a great day.