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“I expected more from this property and from my stay. For a resort positioned and marketed as a luxury destination, the experience fell noticeably short. Customer service was consistently lacking, and the overall atmosphere did not reflect the level of hospitality one would anticipate. Staff often appeared avoidant or inconvenienced, and several areas that would have benefited from stronger staffing were left under‑supported, contributing to what felt like low morale. Poolside staff openly……

“I don’t like having water pipe leaking in room. Staff claimed I can move to another room or get an upgrade refund. I chose for the credit but was not applying to my card. At check out I discover someone charged a bar tab to my room. I will not be coming back to Tradewind Resort. Be care-for over friend staff. This resort is more about selling upgrades than pleasing guests. Check your check out bill very carefully.”

“Staff were friendly and there were lots of toys or activities for the kids to use on the beach”

“Loved the location, food and service 👌”