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Reviews of Hôtel Mercure Toulon La Seyne-Sur-Mer

4 out of 5
Hôtel Mercure Toulon La Seyne-Sur-Mer
Port de La Seyne-Sur Mer, 1, quai du 19 mars 1962, La Seyne-sur-Mer, Var

Reviews

8.8

Excellent

Rating 10 - Excellent. 425 out of 836 reviews" "
Rating 8 - Good. 329 out of 836 reviews" "
Rating 6 - Okay. 55 out of 836 reviews" "
Rating 4 - Poor. 16 out of 836 reviews" "
Rating 2 - Terrible. 11 out of 836 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lukas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Zhe hotel is very modern, nice, spacious rooms. Very clean. The staff has been very nice and welcoming. The hotel has a fenced parking. We will cone again!
Stayed 1 night in Jul 2023

10/10 Excellent

Mountaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Service Hébergement on Jan 26, 2022
Cher Monsieur, Nous vous remercions pour votre superbe évaluation suite à votre séjour au sein de notre hôtel Mercure Toulon la Seyne sur Mer **** C’est avec grand plaisir que nous recevons ces 5 étoiles brillées que nous ne manquerons pas de partager avec toute notre équipe. Votre entière satisfaction reste la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Le service hébergement

10/10 Excellent

Mountaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Service hébergement on Jan 15, 2022
Bonjour, Nous vous remercions de votre évaluation positive suite à votre séjour au sein de notre hôtel Mercure Toulon La seyne sur mer **** C'est avec immense plaisir que nous recevons cette note optimale et nous avons hâte de vous recevoir très prochainement afin de vous offrir cette même expérience voir même la parfaire ! Bien respectueusement

2/10 Terrible

Nahal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star hotel this a 1 star hotel and with the price the are charging its crazy to stay at a hotel so expensive with such a poor service and conditions i am very disappointed with everything here i dont recommend this place to anyone
Stayed 2 nights in Sep 2021
Response from Service hébergement on Sep 4, 2021
Dear NAHAL, We would like to thank you for your comment further to your stay in our hotel. We do apologise if nothing occurs in a positive way and we don't understand at all such a negative feedback . What happened ? It would have been so helpful to give us some details in order to improve the situation back at the time you were in our establishment. It is the first time that we are compared to an one star hotel and once again we are very sorry if you were so disapointed about all our facilities, services and conditions. Yours sincerely The accomodation team

8/10 Good

A V

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel overlooking harbour. Local area has some average restaurants but can feel a bit down at heel at night
Stayed 1 night in Aug 2021
Response from Accommodation service on Sep 3, 2021
Many thanks for writing us back during your stay . Your feedback is very important to us and we are happy that you enjoyed your break within our establishment . We are looking forward to having you back very soon. Best regards The accommodation team

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A modern hotel with great views. Very clean with friendly staff. Nice restaurant attached.
Stayed 1 night in Dec 2020
Response from Accommodation service on Dec 12, 2020
Dear David, Thank you for your comment. It was a pleasure to welcome you, we hope to see you again among us. See you soon,

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made lockdown a little easier
Great stay during lockdown, staff were very friendly and helpful during a weird time
Stayed 1 night in Dec 2020
Response from Accommodation service on Dec 12, 2020
Dear Patrick, It is with great pleasure that the whole team and I have read your comment. We especially thank you at this difficult time. We hope to be able to receive you next time. cordially

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, enjoyed my stay. The facilities are great, only downside is the location, a bit far from the beach and a bit rough area. Amazing view from the balcony. Would be great if the air con was working in the gym. But apart from that, everything was great! Highly recommend
Stayed 4 nights in Jul 2020
Response from Accommodation service on Aug 5, 2020
Dear Host, We are happy that you enjoyed this time spent in our establishment and we hope to welcome you very soon for a new break at La Seyne sur Mer. Sincerely, Accommodation service

10/10 Excellent

Joanne, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff were very helpful. The hotel facilities were clean and modern. Parking could be difficult at busy times and the phone in our room did not work despite reporting the fault.
Stayed 5 nights in Jul 2020
Response from Service Hébergement on Aug 4, 2020
Joanne, We thank you very much for taking the time to share your impressions following your stay. We are happy to read that you had a good stay at the Mercure Toulon - La Seyne sur mer hotel. We are however sorry for the inconvenience encountered and will take your comments into account. The management has been informed of your comments and we have done the necessary in the room concerned. We are nevertheless delighted to read your complete satisfaction with the reception of our teams. We look forward to welcoming you again, Accommodation Service

10/10 Excellent

Rares-Mihai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony view
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jun 2020
Response from Accommodation service on Aug 6, 2020
Cher hôte, Merci pour votre commentaire ! A très vite dans notre hôtel Mercure Cordialement La réception

8/10 Good

Rares-Mihai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

4/10 Poor

caroline

Disliked: Staff & service, property conditions & facilities
Incompetent staff and the air conditionning was not working during 1 week . Outside : 40c .
Stayed 2 nights in Jul 2019

10/10 Excellent

Pierre-Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room pool and gym
Outside their issues with editing the room key it was a very pleaseant stay. great staff very good amnities. great gym and pool
Stayed 1 night in Jun 2019

10/10 Excellent

Dongyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Mathias

Liked: Cleanliness, property conditions & facilities, room comfort
Could be better
Nice view and well located in the center of La Seyne sur mer. Wifi is annoying as you always have to reconnect. Check-in is only from 4pm and check-out has to be before 11am even if nobody was in the hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulon Port.
Very good hotel. Local area good as well.
Stayed 1 night in Oct 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulon Harbout.
Very impressed
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018

6/10 Okay

SP

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location.
This is a good hotel for the price. The address on Expedia is wrong, so our navigation system took us to a wrong direction. Luckily we found it... only 9 mins away. AC did not work. Most service people do not speak English. Hard to communicate. Even after translation, they came to room (front desk) but seemed to did not know how to fix problem. They left without calling anyone to fix problem. We ended up sleeping in a very hot room.
Stayed 1 night in Jul 2018

10/10 Excellent

Gary, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just loved this hotel with a balcony room overlooking the marina, it was beautiful, especially at night! Room was spacious and very clean. Staff were also friendly, English speaking and helpful. Location is perfect to grab a bargain at the local market earlier or to sample some amazing patisserie's from, earlier in the day, loved it!
Stayed 1 night in May 2018

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very poor run down area
Stayed 1 night in May 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French Rugby Trip
Nice hotel on the edge of town, visited for rugby, everything is within walking distance, ok restaurants but basic bars
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, modern hotel by the water.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good, but far from Toulon and the ferry ceases service at 8pm

6/10 Okay

Torsten

Liked: Room comfort
Disliked: Property conditions & facilities
Needs some maintenance in the general areas
acceptable for the price we got. Although the location itself is not nice , with the main road in front of the hotel and neighboring areas are not good at all. View from the hotel is good, onto harbor and bay. The hotel needs better maintenance as the entrance, the aisles on the different floors were not clean. On our floor at the exit of the lift were standing for 4 days open cartons with cushions.... Vacuuming a bit more in the general areas of the Hotel required and take care more of the Hotel entrance. Our water boiler was smelling terribly , so no chance to boil some water for tea or coffee

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great views!
Great room with pool and extremely helpful staff. The location was great to get in and out of Toulon however the quieter location was excellent.

8/10 Good

Mark, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a pool
Comfortable rooms and an excellent pool. We ate at the Bistronomi quality restaurant across the road which is well worth a visit. Use the ferror to get to Toulon-€2 each way. Taxi from the airport was €60 but the return journey on Sunday was €80.
From the observation platform
From our balcony

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to relax
The hotel is set in a harbour, lovely rooms, well thought out. The cons: The area around the hotel does not offer a lot. the room has facility to make coffee and tea, but you don't get more than one. Your then encouraged to have something from the bar. Something I wouldn't expect from such a hotel. This being said the rest is very good and I would happily stay there again.

10/10 Excellent

Diane, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find.
I was nicely surprised by the hotel. We didn't know that this was Kyriad Prestige which is different from your normal Kyriad. Service was outstanding, room clean and comfortable. We booked on hotels.com and their price on arrive was over 100euros more. So I thought great value. We didn't tour the area, but for a stay and a dinner it was great. Would definitely go back and encouraged me to try Kryiad Prestige in the future.

10/10 Excellent

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always wanted to stay there
Nice stylish & modern hotel. Great location. Views over the port of La Seyne and the Bay of Toulon. Very clean and efficient. Adequate parking. Surrounded by good local restaurants (two with 10% discount if you're staying at the hotel). Rooms spacious with all the usual facilities.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mike, Milton keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel
Professionally run high class hotel. Rooms clean and quiet. Pool area a real asset. The immediate area is uninspiring but the ferry boat into Toulon is easy, cheap and enjoyable.

8/10 Good

Verified traveler

Liked: Staff & service
Pleasant hotel
Hotel staff very pleasant, cheerful and helpful. Some nice beaches and towns within a 25 min drive.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well situated
Price wise, the hotel was a very reasonable alternative to some of its more expensive counterparts along the French Riviera. The town was more peaceful too as it had fewer tourists. We had two rooms with balconies facing the water. They offered a view of the bay with boats dotting the waterway. It was a nice sight to wake up to. There were nice restaurants nearby. We wished we had had more time to walk along the boardwalk.

8/10 Good

Jacquelyn, Redhill

Liked: Cleanliness, property conditions & facilities, room comfort
Not Quite Toulon
This hotel is pleasantly sited next to the port of La Seyne sur Mer, not exactly Toulon as was advertised on the Hotel.com website. This was a little inconvienient as we made the trip to watch the rugby in Toulon, however the location itself was nice. It would have been helpful if there had been an information book in the room, providing advise about public transport, especially the boat which crosses the bay from the port in La Seyne sur Mer to Toulon, and a timetable would have been useful. The town itself has an old part with a couple of pretty squares, but not much in the way of restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, out of Toulon to the East.
Perfectly fine hotel; pleasant staff and comfortable rooms. Although it was not a holiday (in France) the hotel was very quiet, with potentially only three or four other people staying in the hotel. Which is good or bad, depending upon how you look at it!

6/10 Okay

Glenn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
too remote for the price
Booked a king sized bed, which was 2 singles pushed together. I expected this of course but not that they would be different heights. Staff were friendly and helpful but the biggest problem is the location. The town is small and quiet but nothing to do. The ferry to Toulon was fun at eur 2 each return but the hotel seems to have ideas above its station. It is not conveniently located but charges like it is. Instead of the eur 9 each for breakfast we went to a cafe across the harbor where we got coffee and bread rolls with jam and croissants for eur 10 total for both of us. Would stay in toulon next time.

10/10 Excellent

Igor, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Yacht Facing Room
Very spacious room with nice design and amazing view on yachts.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We enjoyed our stay. The warm (28 degrees Celsius) swimming pool was a real plus.

10/10 Excellent

Vincent, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location on way to/from Marseille & theRivie
this is a very modern hotel with beautiful rooms. Found it very clean & bed firm and confortable. A/C worked well. Great setting. Ours faced the newly renovated park overlooking the bay & Toulon across it so enjoyed the balcony the rooms have. Unfortunately, our short stay did not allow us to try out their pool. We did not want to stay in Toulon which is a larger, noisier city with no particular interest except the harbour yet this location allows easy access to coastal roads towards Marseille or the highway topwards the rest of the French Riviera.

10/10 Excellent

M, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in center of of town
Very friendly staff in reception. Room very modern and furnished up to good standard. The only one issue is lack of English channels on Sat Tv to choose from (BBC intl only).

10/10 Excellent

Patti, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Great hotel in great location

8/10 Good

fay, canada

Liked: Cleanliness, staff & service, property conditions & facilities
nice clean hotel for overnight stay

8/10 Good

Kevin Fox, Dublin , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the harbour
Nice modern clean hotel with very good staff , I would certainly stay here again. The only negative was the €8 per night parking fee.

8/10 Good

Keiron, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeter Chiefs In Toulon
Very nice hotel across the water from centre toulon and harbour restaurants but has a regular water taxi at only E2 each, made it a bit more interesting. Hotel great had breakfast one morning which was not great as someone had appeared to not turn on the heater to keep the hot food hot!!Excellent restaurant just across the road from the entrance, busy area a little run down but seems to be on the up