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Reviews of Ibis Styles Toulouse Capitole

3 out of 5
Ibis Styles Toulouse Capitole
20 Place du Capitole, Toulouse, Haute-Garonne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 207 out of 295 reviews" "
Rating 8 - Good. 65 out of 295 reviews" "
Rating 6 - Okay. 15 out of 295 reviews" "
Rating 4 - Poor. 5 out of 295 reviews" "
Rating 2 - Terrible. 3 out of 295 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Duc Huu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to everything.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roderick

Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from N. Diallo, Directrice on Apr 9, 2024
Chère cliente,Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour.Nous sommes heureux qu'il se soit bien passé et que vous en gardiez un bon souvenir !À ce titre nous espérons vous accueillir prochainement dans notre établissement !Bien cordialement

10/10 Excellent

Maite

Stayed 2 nights in Jan 2024
Response from N. Diallo, Directrice on Jan 30, 2024
Chère cliente,Nous vous remercions d'avoir pris le temps de partager vos commentaires sur notre hôtel et de nous recommander auprès des autres internautes.Nous sommes ravis d'apprendre que vous avez été très satisfaite de votre séjour parmi nous.En espérant vous compter parmi nous une prochaine fois dans notre établissement.Bien cordialement

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location for a one-night visit to Toulouse. Breakfast was also plentiful and varied. Our room (on level ES - entresol) was very dark.
Stayed 1 night in Dec 2023
Response from N. Diallo, General Manager on Jan 30, 2024
Dear guest,Thank you for taking the time to give us your feedback about the hotelIt is a pleasure to know that you are satisfied, but we also take note of your observation about the luminosity in the room you stayed in.Best Regards

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023
Response from N. Diallo, General Manager on Jan 30, 2024
Dear guest,We warmly thank you for your positive feedback on the ibis Styles Toulouse Capitole hotel.As such, we also hope to welcome you soon in our hotel !Best Regards

10/10 Excellent

Ana, Whittier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. Great location, attentive sevice, friendly staff. Super breakfast. A little over our usual budget, but good value. A definite recommend
Stayed 1 night in Nov 2023

8/10 Good

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from N. Diallo, General Manager on Oct 26, 2023
Dear guest,We warmly thank you for your positive feedback on the ibis Styles Toulouse Capitole hotel.As such, we also hope to welcome you soon in our hotel !Best Regards

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel of choice in Toulouse!
Elegant and clean rooms. And even though my room overlooked the Place du Capitole I couldn't hear any outside noise. Super comfortable bed too! Very helpful & friendly staff. I would stay here again on my next visit to Toulouse!
Stayed 1 night in Sep 2023
Response from N. Diallo, General Manager on Oct 26, 2023
Dear guest,Thank you for your warm comment!We will make sure to communicate your satisfaction to our team, and hope you will choose our hotel again for your next stay in Toulouse!Best regards

2/10 Terrible

jeanne, Longboat Key

Stayed 2 nights in Aug 2023
Response from N. Diallo, Directrice on Oct 5, 2023
Chère cliente,Nous vous remercions d’avoir pris le temps de noter votre séjour à l'hôtel ibis Styles Toulouse Capitole.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.Bien cordialement

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from N. Diallo, Directrice on Sep 12, 2023
Chère cliente,Nous vous remercions chaleureusement pour votre retour d'expérience positif au sujet de l'hôtel ibis Styles Toulouse Capitole.À ce titre nous espérons aussi vous accueillir prochainement dans notre établissement !Bien cordialement

10/10 Excellent

LUCILE, CHELMSFORD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space for breakfast indoor or outdoor, walkable distance from shops restaurants and sightseeing, a gem with the view over the famous place of the capitole for a small extra money. Wonderful stay, we encourage you to contact the hotel directly for the parking information.
Stayed 2 nights in Aug 2023
Response from N. Diallo, General Manager on Sep 12, 2023
Dear guest,Thank you for taking the time to give us such a complimentary review !It is a pleasure to know that you are satisfied, and we will pass on your compliments to our team!Best Regards

10/10 Excellent

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, spoke English, and were extremely kind and helpful. The rooms were great, especially the family adjoining corner room. The location was excellent, and the rooms were clean and updated. Would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from N. Diallo, General Manager on Sep 12, 2023
Dear guest,Thank you for your warm comment!We will make sure to communicate your satisfaction to our team, and hope you will choose our hotel again for your next stay in Toulouse!Best regards

6/10 Okay

Sandra

Stayed 2 nights in Aug 2023
Response from N. Diallo, Directrice on Sep 12, 2023
Chère cliente,Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour.Nous sommes heureux qu'il se soit bien passé et que vous en gardiez un bon souvenir.À ce titre nous espérons vous accueillir prochainement dans notre établissement.Bien cordialement

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, quiet room, fabulous petit dejeuner and wonderful staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, super helpful staff. Perfect for our one night stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Traveled with group
Liked: Property conditions & facilities, room comfort
Lovely hotel and staff were great. Very friendly and helpful. Sat outside in the garden and had a drink. Breakfast was included, bacon, eggs and pancakes. Very walkable to restaurants. Beds very comfy.
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, wonderful staff, huge breakfast
A wonderful place to stay while in Toulouse. Very clean, very quiet, and a huge breakfast spread! Helpful and friendly staff. Highly recommend!
Stayed 5 nights in May 2023

6/10 Okay

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, but maybe not for a group of four
We were a family of four so were given two adjoining rooms. Rooms were clean but pretty dark and cavernous with no view to speak of (across to a blank wall in a dark inner courtyard) which made things feel a bit depressing/oppressive. Otherwise the hotel was just fine. Excellent location. Clean. Good breakfast included.
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and high quality finish to rooms and common areas. Breakfast was very good
Stayed 1 night in May 2023

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Lovely breakfast buffet. Friendly staff. Room comfortable and accessible design, although actual entrance to hotel could be improved a bit on accessibility. Overall very comfortable stay and would recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Peggy Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Excellent hôtel staff, comfortable bed, good shower, satisfying breakfast buffet and ideal location to explore the town and convenient walking distance from train station
Stayed 2 nights in Apr 2023

10/10 Excellent

jane, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Smallish room but it was nice, comfortable and clean. Friendly efficient staff. Tasty breakfast.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely every single person on the staff was sweet, attentive, and helpful always. I can’t say enough about them! The hotel is comfortable, quiet, clean, and has a nice courtyard with chairs and tables. The breakfast buffet was excellent. The location was perfect. The bed was wonderful and there was always plenty of hot water in the shower. The wifi was strong and reliable. This is a terrific hotel! The best Ibis I’ve stayed in! If I had to choose one thing to emphasize it would be the fantastic staff.
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful.
Stayed 3 nights in Dec 2022

10/10 Excellent

Rodolfo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality Ibis in the center of Toulouse
Very convenient location, central (fyi, the current picture is not the hotel, it's the Capitole that is across the square), plenty of shops, dining options. Excellent breakfast included in the price. We really enjoyed our stay. Public transportation nearby. We took a tram and a metro to get there from the airport.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smack bang in the centre of Toulouse. 10 minute walk from the train station. Perfect in every way.
Stayed 1 night in Nov 2022

10/10 Excellent

Jefffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Margaret, Seattle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and the staff is very helpful and pleasant. Rooms are small but well-designed and clean. It was a very serviceable hotel for us.
Stayed 2 nights in Sep 2022

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location!
Stayed 1 night in Sep 2022

10/10 Excellent

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff ~100m walk to parking Restaurants on door step. Modern spacious room
Stayed 1 night in Sep 2022

10/10 Excellent

Hong, Missouri City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful surprise. I usually don't like to stay at Ibis because the room is very small with limited everything, but this Ibis Styles is very good. The front desk staffs were extremely nice and friendly. The facility was clean and well maintained. The room size was good with a nice view of the plaza. The bathroom was new and modern. Great location, great facility and service. Will stay again.
Stayed 2 nights in Jul 2022

8/10 Good

Ludmila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a convenient location in the center of the city
Stayed 2 nights in Aug 2022

2/10 Terrible

Mahsan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Quiet, clean and lovely terrace.
Stayed 2 nights in Jul 2022

10/10 Excellent

Amy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Tout était bien. Merci beaucoup!
Stayed 1 night in Jul 2022
Response from N. Diallo, Directrice on Jul 18, 2022
Chère cliente, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour. Nous sommes heureux qu'il se soit bien passé et que vous en gardiez un aussi bon souvenir. À ce titre nous espérons vous accueillir de nouveau prochainement dans notre établissement ! Bien cordialement

8/10 Good

Annie

Liked: Cleanliness, staff & service
Well located and clean, but quality of the mattress and bedding not great
Stayed 1 night in Jun 2022
Response from N. Diallo, General Manager on Jul 18, 2022
Dear guest, We thank you for your globally positive feedback, which we will relay to our staff! We also take note of your observations about the mattress and the bedding, which have been both changed since your last stay in the whole hotel. We hope that your satisfaction will lead you to book in our hotel again during your next stay in Toulouse! Best Regards

10/10 Excellent

Thomas Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely service both day and night staff cdnt be more helpful - thank you. Shower is slow to drain - hopefully fixed for next visit 😊
Stayed 2 nights in May 2022

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from N. Diallo, Directrice on Jul 18, 2022
Cher client, Nous vous remercions d'avoir pris le temps de nous recommander auprès des autres internautes. Nous sommes ravis d'apprendre que vous avez été très satisfait de votre séjour parmi nous. En espérant vous compter parmi nous une prochaine fois dans notre établissement. Bien cordialement

10/10 Excellent

Anna

Stayed 2 nights in May 2022

10/10 Excellent

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, kind staff and wonderful food at the hotel and around hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from N. Diallo, General Manager on Apr 18, 2022
Dear guest, We thank you for this feedback, which we are delighted to know as positive. Your satisfaction is a real driving force for our team on a daily basis, which is why your praise will obviously be widely shared! Hoping to welcome you back to us soon. Best Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Perfect stay. The staff were friendly and helpful, especially when we could not get the lock off of our case! Breakfast is very good, made better by Covid measures taken. The room is very comfortable but small if staying for more than a few days. No complaints from us though. The bathroom is really nice with a wonderful shower and fluffy towels. The location is the best and it’s so peaceful and quiet at night. I’ll be back.
Stayed 3 nights in Mar 2022
Response from N. Diallo, General Manager on Mar 28, 2022
Dear guest, Thank you for taking the time to share your thoughts with us after your stay. We are happy that it went well and that you have such fond memories of it ! As such, we hope to welcome you again soon in our hotel ! Best regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop looking, you’ve found your hotel!!
I could find no fault with this hotel. The location was fabulous right on place Capitole but because it is set inside around an internal courtyard there is zero noise. I left my bedroom open and could hear nothing. The breakfast is continental , you could boil or poach your eggs to your liking and there was a great variety of fresh from the oven breads including one with figs. To die for!! Also sliced ham, turkey and beautiful cheese together with a fresh fruit salad( no tinned fruit) melon, mango etc and yoghurts. The usual cereals etc and freshly baked croissants and freshly squeezed orange juice. I could not believe that this is only a 3 star hotel. I enjoyed my stay so much I booked in before I left for another stay in 3 weeks time! Everything in the hotel is brand new , you couldn’t find better.
View from our bedroom window.
Stayed 3 nights in Jan 2022
Response from N. Diallo, General Manager on Jan 31, 2022
Dear guest, Thank you for taking the time to give us your feedback about your stay at the ibis Styles Toulouse Center Capitole hotel. We are delighted to see that it has brought you satisfaction, which always creates more and more motivation for the staff who wants to offer the best service quality. We will not fail to share your compliments ! Hoping to see you again soon in our hotel ! Best Regards

10/10 Excellent

Julien

Stayed 1 night in Dec 2021

6/10 Okay

Meredith

Liked: Staff & service
Disliked: Room comfort
Basic and expensive
Surprisingly basic hotel - we paid for a 'deluxe' room and I really wouldn't bother. The room had zero amenities and the bed was hard, yet somehow still saggy, and pretty uncomfortable. Location great, breakfast was good for an Ibis with a selection of pastries, bread, boiled eggs, cheese, ham, yoghurt etc. We were attracted to this hotel by the parking available but it's just the parking stations around the hotel, with a minimal discount, so next time I'll pick a nicer hotel without parking and just park in the parking station. Service at the front desk was welcoming and helpful.
Stayed 1 night in Dec 2021
Response from N. Diallo, General Manager on Dec 27, 2021
Dear guest, Thank you for taking the time to share your thoughts with us after your stay. We are sincerely sorry that your experience did not meet your expectations. We take into account your comment regarding the bedding, which we are always ready to improve when necessary. On the other hand, we are frustrated at not knowing which particular equipment you would have liked to find in your room, knowing that some (kettle, safe, fridge) are available at the front desk 24 hours a day, in accordance with the ibis Styles brand's specifications. Finally, the Capitole public car park is the closest parking solution for all hotels in Place du Capitole, and we are very happy to be able to offer a reduced rate for our guestd. We are sorry that this did not suit you, and we recommend less central hotels so that you can take advantage of private parking during your next stay in Toulouse. Best Regards