You don't make it 5 stars by providing a robe
Posted Oct 22, 2016
I have read other reviews, and I was quite prepared to accept faded grandeur, but this place felt unfriendly and haughty, for which its elements of charm could not compensate. Yes, it had charm, but the building and decor can only take you so far. What then matters is the staff and the detail. In our stay, neither were up to scratch, and certainly not 5stars. We received a mediocre welcome. We had adjoining rooms. In both bathrooms (dated) 3 of the 4 bulbs above the mirror were not working. In one bathroom, the shower attachment on the bath was not connected to a hose, and in the other, the plug lever disappeared down the back of the sink when we tried to use it. We were woken during the night by a sudden flashing light from the air conditioning control which bathed the whole room in greenish light - the receptionist shrugged when I mentioned it to her in the morning. The menu in the restaurant was unsuitable for our family, so we went to a local pizzeria. That was fine, but when I was asking the hotel manager a question, it was clear that his focus was on the guests in the hotel who were coming to dinner in the restaurant, and he interrupted his answer to me specifically to speak to them. Breakfast was adequate, but not stunning. One waiter was dealing with the room, with the effect that he was reactive to requests, rather than anticipating needs, eg no bowls, failure to top up orange juice or offer another coffee. The waiter was pleasant enough though.