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There was only one person working the front desk and she had to check on a room so it took a very long time to get checked in. By the time we got checked in there was a decent line behind us. The hotel was busy so I’m not sure why they’d only staff one person. Front desk clerk was very friendly and helpful, wasn’t her fault they were short staffed. Rooms are just ok. The drain in our sink looked really gross and the shower head was awful. The spray went everywhere expect your body. Room was clean other than the gross sink. Overall the property is just ok. Probably wouldn’t choose to stay there again.
Great location, rooms are updated a bit as are the common areas. Hotel surroundings are questionable and people in the hotel seem pretty noisy and disrespectful of other guests.
To begin with upon checking in staff wasn’t very welcoming. I handed him a debit card and informed him I wanted this debit card charged instead of the one that was on file since I had booked through Expedia. Room was charged to a different card not the one I asked to be charged to. We just stay there one night and we’re in the hotel less the 12 hours. For the hotel being full it was pretty quiet.
The location on the river with a river view was a treat.
Beds very comfortable.
Microwave and fridge. Plenty of parking.
Skip the breakfast, not very good.
Mary
Stayed 3 nights in Feb 2024
Response from Yesenia on Feb 23, 2024
Thank you for the feedback! We appreciate it and look forward to your next booking with us
Good stay. Was hoping our room would have had a better view of the river but it was ok. Pillows weren’t so comfortable but loved how spacious the room was. Bathroom was clean.
Crystal
Stayed 1 night in Jan 2024
Response from Yesenia on Jan 25, 2024
Dear Traveler,Thank you for the feedback we appreciate the review and will ensure to share all of this valued feedback with our team members
10/10 Excellent
Angela, Benton City
Jan 6, 2024
Angela
Stayed 1 night in Jan 2024
Response from Yesenia on Jan 25, 2024
Thank you for the feedback, we appreciate it and look forward to your next booking with us
I always stay here when in town on business. It close to everything i need. Great Service Staff is always friendly.
Scott
Stayed 1 night in Jan 2024
Response from Yesenia on Jan 25, 2024
Dear Traveler,Thank you so much for the feedback. We appreciate it and will share this with all team members. We hope to see you again soon!
8/10 Good
Angela, Benton City
Traveled with partner
Jan 2, 2024
Liked: Cleanliness, staff & service, amenities
Clean, quiet, comfortable room. Excellent customer service and easy check-in. Our first room was perfect (5/5). When we upgraded to a suite for an extended stay, we lost our hot showers. Water is ice cold and has to run 15 minutes to reach lukewarm.
Angela
Stayed 5 nights in Dec 2023
Response from Yesenia on Jan 3, 2024
Dear Traveler,Thank you so much for the feedback, our team truly appreciates it and loves hearing the feedback! We are sorry about the issue encountered and are looking further into this, we hope you can give us another chance in the future
Thank you for the feedback, we appreciate it and hope to see you again soon
10/10 Excellent
Angela, Benton City
Dec 28, 2023
Angela
Stayed 1 night in Dec 2023
Response from Yesenia on Jan 3, 2024
Thank you for the feedback, we appreciate it and hope to see you again soon
6/10 Okay
Kirsten
Dec 28, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
Went to our first text and it smelled really strong like propane or some other foul odor switch to another room needed to Queens, but it was only a king third time I got the room that we needed with no funky smell. Gallup front was really really nice but we didn’t get what we need in the first place but it got to be fixed
I also had quite a bit of black mold on the ceiling of the shower. Otherwise nice and clean place would stay again, but would check out my room before I paid.
Kirsten
Stayed 1 night in Dec 2023
Response from Yesenia on Jan 3, 2024
Dear Traveler,We are very sorry to hear about the issue mentioned and are looking further into this. We hope that you can give us another chance in the future
Every time I stay there my experience is great especially when it comes to the customer service I receive. Room is clean, bed is comfortable & the restaurant/lounge is very convenient. A special thank you to Diane, Alejandra from front desk & Jennifer at the lounge. I hope to see you all my next visit. Thank you
Dana
Stayed 3 nights in Dec 2023
Response from Yesenia G on Jan 3, 2024
Dear Traveler,Thank you so much for the feedback, our team truly appreciates it and loves hearing the feedback! We hope to see you again soon
6/10 Okay
Andrew
Dec 20, 2023
Andrew
Stayed 3 nights in Dec 2023
Response from Yesenia G on Dec 26, 2023
Dear Traveler,Thank you for the feedback, we appreciate it and hope that you can give us another chance in the future
We stayed here a couple of nights due to my husband having a surgery at nearby hospital.
It was very close to the hospital which was very nice for me and it was quite comfortable. Breakfast was great. I don’t remember her name but the bartender we had was so very kind and so was the girl serving breakfast.
Judy
Stayed 2 nights in Dec 2023
Response from Yesenia G on Dec 26, 2023
Thank you for the feedback! We appreciate it and love hearing how attentive and friendly our staff was! We will ensure to share this and hope to see you again soon
Checked and the room had a broken window. Asked to change and they said no , until asking a manager.
Moved to a smaller room which was fine.
The hotel had no cars in the parking lot and very few hotel rooms lights on.
But for some reason they put people above us and they were LOUD. But better than a broken window.
Asked for a late check out and were told "no".
When checking out she said "thanks".
I wouldn't recommend this place.
Tomi
Response from Yesenia G on Dec 26, 2023
Dear Traveler,At Holiday Inn we are extremely sorry to hear about the issue encountered. Thank you for bringing this to our attention as we will ensure that this is adressed
Wonderful stay at Holiday Inn Richland. Staff was welcoming, room was clean and in excellent condition, location was beautiful, all that you could hope for.
Paul
Stayed 2 nights in Oct 2023
Response from Yesenia G on Nov 9, 2023
Thank you for the feedback! We love hearing that you enjoyed your stay with us and hope to see you again soon!
Thank you for the feedback, we appreciate it and look forward to your next booking with us.
8/10 Good
Jeffrey, Olympia
Business traveler
Sep 22, 2023
Liked: Staff & service, amenities
Nice hotel convenient to downtown. there was a little water damage and low water pressure in the shower stall. Room was large and comfortable.
Jeffrey
Stayed 1 night in Sep 2023
Response from Yesenia G on Oct 2, 2023
Dear Traveler,Thank you for the feedback, we appreciate it and will ensure to share the feedback with our maintenance team. We hope to see you again soon