Superior Apartment, 3 Bedrooms | Bathroom shower
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Reviews of Appart'Hôtel Sainte Trinité

Appart'Hôtel Sainte Trinité
11 Rue de la Trinité, Troyes, Aube

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ailsa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is very quaint and in the pedestrianised part of the old town, which is lovely and handy for an evening stroll. Our apartment was on the top floor, which was a little bit of a challenge with a baby and pram/luggage (no lift, so beware when booking). The apartment was clean but a bit "unfinished" looking with some raw edges to the kitchenette counters and a very exposed water tank in the bathroom. The shower and cubicle weren't very practical for anyone taller than 5ft5 and led to a LOT of water ending up on the floor. In addition, the towels smelled a bit off, so I am unsure of the washing process. Overall, it was a nice place, but there is a bit of a snagging list of things that need "finishing" for it to be in tip top condition.
Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Stayed 1 night in Sep 2023
Response from Pierre on Nov 1, 2023
C'est malheureusement trop simple aujourd''hui de "tuer" un établissement sans expliquer les raisons ni mettre son nom. C'est l'époque qui veut cela et c'est bien triste ! La direction.

8/10 Good

Weiqi

Stayed 1 night in Aug 2023

8/10 Good

Seyyed Mir Abolhassan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 2 nights in Sep 2022

8/10 Good

LINDA

Liked: Cleanliness, staff & service, room comfort
We had a cell phone and data problem and had trouble locating it. The proprietor came down in a timely manner and let us in. He was very helpful. What a fascinating old neighborhood!
Stayed 1 night in Jul 2022

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy, but a quite reasonable place to sty at a good price. Friednly and concientous host.
Stayed 3 nights in Jul 2022

8/10 Good

Daniel

Liked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aparthotel is convenient to touring the city of Troyes and is located on the pedestrian route of the city. While the stairs to the apartments are steep and narrow, that was a minor concern for us. The apartment was very quiet, the bed was incredibly comfy, and we thought it was a perfect base for exploring Troyes! The management of the hotel were extremely welcoming and helpful. We will definitely return!
Stayed 2 nights in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Troyes old town
Brand new conversion, but some areas not finished. Great location. Lovely ancienne building. Old stairs not great for large suitcases so use smaller cabin/hand luggage type or soft bags. Our main concerns are a clean bathroom and a good mattress. 5 stars on both.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
This was the worst hotel experience of my life, and I have stayed in thousands of hotels. We had arranged a late check in, as we were a family of 4 travelling from the Cote d’Azur. However, not only was the hotel closed when we arrived, but the manager (who had called us only 45 minutes before we arrived) deliberately switched his phone off so as to make it impossible for us to get into our rooms (we had booked and paid for 3 rooms in advance). In fact he laughed at our predicament. Amazingly, they had called several times earlier in the day, to get a credit card to pay for breakfast the following morning - which was a breakfast that we never saw - let alone got to eat. As far as I am concerned, these people are thieves. Do not stay here! We had to sleep in out car - yes including my young children - as all the other hotels in the town were full. We have contacted our bank to get them to extract a refund - as we never saw the rooms or the breakfasts either!! See photos below.
One of my children standing outside the hotel, after we couldnt get in
This is all we saw of our “hotel”
Stayed 1 night in Aug 2021
Response from La réception on Sep 27, 2021
Ceci n'est pas la porte de notre établissement.

10/10 Excellent

VERONIQUE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement de grand charme au cœur d’un centre ville magnifique Literie très confortable. Accueil très sympathique
Stayed 1 night in May 2024

6/10 Okay

Johanna

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authenticité
Gite de charme dans la partie piétonne de la ville. Le gite est vaste. Quelques éléments demandent réparation comme les toilettes
Stayed 1 night in Nov 2023

4/10 Poor

Alexandre

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Aurait pu être bien. Je le déconseille.
Un logement bien situé pour visiter Troyes. Mais la visite de cette jolie ville n'a pas pû avoir lieu au grand regret des enfants. Notre séjour en famille a dû être intermpu, principalement, a cause de l'incompatibilité du logement avec une présence de jeunes enfants. D'autres part, la propreté du bien laissait a désirer. Le système de chauffage degageons des odeurs de brûlé ainsi qu'un détecteur de fumée démonté et non fonctionnel. Je déconseille cette appartement/hôtel. Si cette location vous intéresse tout de même, prévoyez un budget déception car vous ne serez jamais indemnisé. Merci a l'équipe hotels.com d'avoir essayer d'avoir cette indemnisation. Enfin, je préfère ne pas partager les photos.
Stayed 2 nights in Oct 2023
Response from Pierre on Nov 1, 2023
Monsieur, dés votre arrivée et avant de prendre vos cles vous avez déjà essayer d'annuler votre réservation. A premier vue vous aviez un probléme personnel a régler et vous ne pouviez rester. Dans cette situation, il nous impossible de vous rembourser. Cet appartement familial frôle les 100 % de remplissage et de clients très satisfait. Cordialement, La Direction.

10/10 Excellent

Reinaldo

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable appartement
J'ai adoré la chambre petite très bien décoré avec un coin cuisine, vu sur les toits. Très dépaysant au niveau des escaliers qui sont d'époques. La salle de bain fonctionnelle mais où il manque le bouchon pour l'évier.
Stayed 1 night in Aug 2023

8/10 Good

Mathilde

Stayed 2 nights in Jul 2023

10/10 Excellent

HERVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon plan
Très bien situé en plein centre ; service au top ; petit déjeuner copieux produits bio locaux ; très bon accueil ; propreté impeccable ; un très bon plan
Stayed 2 nights in May 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
déçu appartement en travaux aucun nettoyage fait zone en travaux bruyant pas possible de e reposer convenablement escalier étroit difficile de monter avec une petite valise j'imagine pas avec une grosse a évité
Stayed 2 nights in Apr 2023
Response from La Direction on May 12, 2023
Les appartements sont neufs avec un suivi des travaux des Monuments Historiques. Nous ne comprenons pas votre commentaire : 2/10. La literie 5 étoiles et le petit déjeuner maison sont irréprochables.

6/10 Okay

Pascale

Stayed 1 night in Jul 2022

10/10 Excellent

Julien

Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Céline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je viens régulièrement sur Troyes pour mon travail, j'apprécie louer à cette endroit qui est en plein centre ville, dans un beau bâtiment typique de la ville, ils sont su moderniser l'endroit tout en gardant le charmes et l'appartement chaleureux, c'est mon point de chute idéal. l'accueil est convivial avec un personnel qui réponds à nos demandes.
Stayed 1 night in Mar 2022

8/10 Good

Assad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Christophe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bonne adresse
Stayed 1 night in Aug 2021
Response from La réception on Sep 27, 2021
Merci beaucoup pour votre retour. Cordialement;

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hébergement a beaucoup de cachet. Il est très pratique et calme bien qu’il soit situé en plein centre. Il est équipé de matériel neuf. Le propriétaire est très arrangeant et sympathique. Je recommande.
Stayed 1 night in Jul 2021
Response from Emma on Jul 22, 2021
Merci à vous. Très heureux de vous avoir reçu. A bientôt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021