Ratings based on 2,011 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from SOUTH KOREA

만족스런 호텔

Posted Nov 21, 2016
Pros: 편안한 시설, 주변환경
Cons: 셔틀 버스가 유료라서 부담된다.
Location: 외곽이기 떄문에 조용하고 편한하지만 도심과의 접근성 떨어짐. 휴양하기 좋음.
시설도 좋고, 해변에서 놀기도 너무 좋습니다~! 다만 중심가에서 너무 멀어서 시내에서 늦게 노실분들은 비추!
Comment from Hotel Management
Nov 23, 2016 by Bono Yu, Hotel Management
Dear Tammy, Thank you for your post and sharing your thoughts about your recent stay with us. We are grateful to both your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we are able to review our operations closely and make improvement wherever appropriate. The areas that you kindly highlighted have been taken into consideration diligently by the management. Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Bono Yu Rooms Division Manager
2 out of 5
by A verified traveler from US

Worst experience, never coming back

Posted Nov 20, 2016
Worst experience, had lot of expectation because of pictures and location, says here its 6 km from airport but really is 30 min taxi ride
Comment from Hotel Management
Nov 23, 2016 by Bono Yu, Hotel Management
Dear Erick, Thank you for your post and taking the time to share your thoughts about your recent stay with us. We are grateful to receive your comments. We will review with respective departments immediately and make improvement wherever appropriate. It is great motivation for us to strive for betterment and through constructive comments and criticism, we are able to review our operations closely. Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Bono Yu Rooms Division Manager
5 out of 5
by A verified traveler from Hong Kong

客房清潔,職員有禮

Posted Nov 16, 2016
Pros: 客房非常舒適整潔,酒店職員態度有善有禮,整體環境非常好,自己有車會方便一點,泊車方便的,因對外有個停車場,會考慮再入住
Cons: 位置較遠,要去市區車程很長,地點大遠但價錢較貴 已沒有不好的評價了,除交通方面。酒店有穿梳巴士但住客也要收費
Location: 地點較遠,但隔離有個商場有餐廳小商鋪
Comment from Hotel Management
Nov 18, 2016 by Bono Yu, Hotel Management
尊敬的 Vicky, 感謝 閣下選擇入住敝酒店,並撥冗分享是次住宿體驗及意見。衷心答謝 閣下對敝酒店的讚賞,期待不久將來,再次迎接 閣下光臨。 此致 余潤民 客務經理
4 out of 5
by A verified traveler from 香港

推薦

Posted Nov 13, 2016
酒店整體舒適整潔,不過房間隔音差一點。 這裡有很多供小朋友玩樂的設施及活動,非常適合一家大小去過一個悠閒的假期。
Comment from Hotel Management
Nov 14, 2016 by bonoyu@goldcoasthotel.com.hk, Hotel Management
尊敬的 TONY, 感謝 閣下撥冗分享是次住宿體驗,衷心答謝 閣下對敝酒店的讚賞,鑒於 閣下反映的寶貴意見,酒店管理層十分重視,並已叮囑相關部門作出跟進及留意,並致力改善服務質素。 期待不久將來,再次迎接 閣下光臨。 此致 余潤民 客務經理
3 out of 5
by A verified traveler from US

urine smell in room...

Posted Nov 9, 2016
Pros: The view was nice.
Cons: The first room we had was smelling very nasty.
Location: There is a nice view of the boats and 5-10 minute walk to a small shopping and food area, they aren't open real late.
The lobby is nice and the room view is nice, but you need to request a newly renovated room. As the other rooms smell of urine.
Comment from Hotel Management
Nov 10, 2016 by Bono Yu, Hotel Management
Dear Stefanie, Thank you for your post and sharing your thoughts about your recent stay with us. We are grateful to both your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we are able to review our operations closely and make improvement wherever appropriate. The areas that you kindly highlighted have been taken into consideration diligently by the management. Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Bono Yu Rooms Division Manager
5 out of 5
by A verified traveler

Better than expected.

Posted Oct 30, 2016
Very clean, tidy and quiet. staff are freiendly and helpful. Although far from city centre but shuttle bus service is good. Excellant view from room.
Comment from Hotel Management
Oct 31, 2016 by Bono Yu, Hotel Management
Dear Guest, Thank you for your post and sharing your thoughts about your recent stay with us. We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations. We sincerely thank you for being our guest and look forward to having the pleasure of welcoming you back here in the near future. Yours sincerely, Bono Yu Rooms Division Manager
5 out of 5
by A verified traveler from Hong Kong

Weekend Vibe

Posted Oct 25, 2016
Pros: Clean, quiet, nice view. Far away from the city.
Location: The beach is next door! Morning jog, afternoon sunbath, evening walk.
All good! It is a good place to spend a weekend here with friends and family! It is far away from city, clean and quiet!
Comment from Hotel Management
Oct 29, 2016 by Bono Yu, Hotel Management
Dear Yen, Thank you for your post and sharing your thoughts about your recent stay with us. We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations. We sincerely thank you for being our guest and look forward to having the pleasure of welcoming you back here in the near future. Yours sincerely, Bono Yu Rooms Division Manager
5 out of 5
by A verified traveler from Kansas City, United States of America

Don't miss this hotel.

Posted Oct 23, 2016
I have stayed here many times over the last 10 years . . . it's always a pleasure. I have used it mostly for business trips, but also for personal.
4 out of 5
by A verified traveler from hk

總的來說不錯

Posted Oct 17, 2016
Location: 地點較遠,附近有商場
房間比預期大,整齊,雖然沒有露台但依舊風景優美,可能假期關係人流較多,以致等了很久才到我check in,上次入住有使用sauna房,但今次已拆走,很失望
5 out of 5
by A verified traveler from HONG KONG

環境清幽, 是渡假的好去處!

Posted Oct 17, 2016
Location: 步行5-8分鐘就到黃金沙灘及附近商場的食肆, 又有超級市場買日用品及櫃員機
入住翻新了的客房, 房間很舒適整潔, 浴室比想像更大, 適合一家大小去入住。 房間景觀可望去遊艇會及金色海豚像, 很美! 酒店提供免費上網服務, 很好, 很穩定! 由酒店步行至黃金沙灘及附近的食肆都很方便! 5-8分鐘左右 小朋友在酒店的泳池也玩得很開心!