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Reviews of Holiday Inn Hotel & Suites Tulsa South, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Tulsa South, an IHG Hotel
10020 E 81st St, Tulsa, OK

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 112 reviews" "
Rating 8 - Good. 18 out of 112 reviews" "
Rating 6 - Okay. 14 out of 112 reviews" "
Rating 4 - Poor. 16 out of 112 reviews" "
Rating 2 - Terrible. 9 out of 112 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lucerito

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room smelled musty, sorta the smell of sweaty feet. Shower dial broken, had hard time turning it on. They could do better.
Stayed 1 night in May 2024
Response from John Dinsmore, GM on May 10, 2024
Greetings Lucerito, I will pass along your comments to the Housekeeping Team and our Maintenance Engineer. I hope these issues were resolved during you rstay. With our recent 3 million renovation, all rooms have new everything, from the carpets to the wallpaper. The pool area and restaurant space has been refreshed. Hopefully you found something to enjoy while here and we hope you return soon.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John Dinsmore, GM on May 10, 2024
Greetings Alondra, we thank you for your Excellent Rating!

4/10 Poor

Terry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No Hot water. Cash drink dispensers but told this was a no cash hotel poor staff attitude and service.
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on May 7, 2024
Greetings Terry, I will pass along your comments to our Front Desk team. You are correct in that our hotel is cashless (has been for some time now.) You are also correct in that the Beverage Machines upstairs are provided by our vendor and they do accept cash or cards. I hope you enjoyed your room, the pool, the gym, the breakfast buffet and all the amenities we have to offer. Please come see us again soon!

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities
Love it
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on May 7, 2024
Hi Bailey, we appreciate your Excellent Rating!!

2/10 Terrible

Sillinea

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s cheap for a reason, I had to sanitize my hands before and after entering the room. DISGUSTING
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on May 7, 2024
Greetings Sillinea, I was surprised to read your remarks. I hope our housekeeping team took care of the issue you encountered. Our Housekeepers are professionals and go through rigorous training with our brand, IHG. Thank you for staying with us and we hope to welcome you again soon.

6/10 Okay

Anastasia

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was perfect and very clean. The bed was extremely comfortable! However, I found everything outside the hotel to be very dirty. Pool and hottub area was filthy!!! Dirty socks and towels, beer cans everywhere. Along with elevators smelling like smoke and just overall needing a good clean. Breakfast was cold. Staff was kind though
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on May 2, 2024
Greetings Anastasia, I apologize for the experience you describe - reads like you were here on an extremely busy weekend. I appreciate your comments and I will discuss each item with our Housekeeping Team. Please know we appreciate you staying with us and take your review comments seriously. I hope you will return and see that this experience was definitely not normal.

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on Apr 26, 2024
We appreciate your excellent review!

6/10 Okay

ma theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on Apr 25, 2024
We appreciate you staying with us and hope you enjoyed your visit to Tulsa.

4/10 Poor

Patricia, Topeka

Liked: Cleanliness, staff & service
1. Booking through Expedia, paying in advance, and then trying to check in was a nightmare because of Expedia. The desk clerks tried to be helpful, but Expedia was ridiculously uncooperative. 2. I had called the hotel ahead to reserve an ADA room, which I was promised would happen. When we arrived, someone else was in that room, and there was not one available for us. 3. In the room we were given, there was less than 1 foot of space between the wall and the bed, and the bed was extremely tall. I’m 5’ 3”. So one month post knee replacement, not only did I not get a room that would be helpful for me, I had a bed that was nearly impossible for me to get in and out of. 3. In the breakfast area the next morning, you could tell the back of the chairs are not cleaned. There were fingerprints on all of them, so I’m guessing there are other places in that breakfast areas that are not cleaned well. I doubt we will be back to this location in the future.
Stayed 1 night in Apr 2024
Response from John Dinsmore, GM on Apr 25, 2024
Greetings Patricia, We appreciate you taking the time to review our team and hotel. As you stated, dealing with 3rd party agencies is mostly beyond our control. Fingerprints are not and I apologize for that experience. We hope to welcome you again in the future!

10/10 Excellent

Jo-Rita

Na
Stayed 1 night in Mar 2024
Response from John Dinsmore, GM on Apr 17, 2024
We Appreciate your Excellent Rating!

4/10 Poor

Damon

Disliked: Staff & service
Response from John Dinsmore, GM on Mar 25, 2024
Thank you for your rating.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and roomy
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Mar 13, 2024
We appreciate your Excellent Review.

6/10 Okay

Ky

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have gone to the front desk no less than 3 times for things missing from our room. This room is a 4 person king suite. We had two towels and one wash cloth. Two tvs and one remote. No bedding or pillows for pull out bed. The lady working is incredibly nice and kind but you can tell she is overwhelmed as she is here by herself and people keep coming down because things are missing from their rooms. Will I be comped for any of this? No. But they made sure to get their $75 charge in case I do something to the room that isn’t properly prepared for my stay.
Stayed 1 night in Mar 2024
Response from John Dinsmore, GM on Mar 13, 2024
Greetings Ky, I appreciate you taking the time to review your stay with us. Our King Suites with a pullout Sofa beds typically have everything a family of 4 needs for a great stay! Parents love the fact that there is a door between the King bedroom and the living area with the pullout sofa. Our friendly 24/7 Guest Service Agents at the Front Desk are always available if you don't see something you need. Again, we appreciate you staying with us!

2/10 Terrible

Tamala

Stayed 2 nights in Mar 2024
Response from John Dinsmore, GM on Apr 1, 2024
We appreciate you taking the time to rate our team.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from John Dinsmore, GM on Mar 7, 2024
We appreciate your excellent rating!

4/10 Poor

lindsey

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
we expected a working hot tub it was not working
Stayed 2 nights in Feb 2024
Response from John Dinsmore, GM on Feb 28, 2024
Greetings Lindsey, I am so sorry about the hot tub. I hope our maintenance department took care of whatever issue you experienced. The hot tub is currently a nice and warm 102 degrees! We hope you will return again soon.

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely nice. I would recommend.
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Feb 28, 2024
Hi Tina,We appreciate you staying with us!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Feb 28, 2024
Thank you for your Excellent rating.

10/10 Excellent

Norman

Stayed 3 nights in Feb 2024
Response from John Dinsmore, GM on Mar 21, 2024
Thank you for your EXCELLENT ratings!

10/10 Excellent

Aj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Feb 16, 2024
We appreciate your EXCELLENT rating!

4/10 Poor

Jeff

Disliked: Amenities
Shower was cold. Unexpected $75 fee for 3rd party booking.
Stayed 2 nights in Feb 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Jeff, We don't charge a fee for booking 3rd party. But I do agree the best way to book is download the IHG app, join the one reward program and get points for stays!

8/10 Good

Craig

Stayed 1 night in Dec 2023
Response from John Dinsmore, GM on Feb 13, 2024
We appreciate your GREAT rating!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Feb 13, 2024
Thank you for your EXCELLENT rating.

4/10 Poor

Toni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A first for holiday inn to upset me
There was no hot water in our room until the morning we were leaving and we were there 2 nights - the controller didn’t work for our TV and the pillows in our suite were junk HORRIBLE - I’m not used to be unhappy with my stay at a holiday inn but we were very unhappy during this stay
Stayed 2 nights in Feb 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Toni, I am so sorry we missed the mark with your stay. Our beds offer 2 Firm pillows and 2 Soft pillows. This is a Brand Standard. I will research what is going on in your room - something is not normal! We appreciate you letting us know about your experience.

6/10 Okay

paige

Liked: Cleanliness, property conditions & facilities
They close their pool area too early in my opinion, also the hot tub is super hot, not their fault, however they have bomb breakfast!
Stayed 1 night in Feb 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Paige, as my dear old Granny used to say, "Nothing good ever happens after 10pm." Our refreshing pool is open 8am to 10pm every day for the pleasure of our guests. So happy to read you enjoyed our American Breakfast Buffet. At 9.95 a person, it's a great way to start your day.

4/10 Poor

Roxanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was not prepared for us. I had to ask for sheets and a blanket for the fold out sofa. Our reservation specifically said two adults and two kids so they had the information needed to get our room prepared. The toilet in our room didn't flush and there was only 1 roll of toilet paper. We were really looking forward to sitting in the hot tub but that was barely working. The temp was far under what you’d expect and the jets weren’t working at all. The fitness center water machine wasn’t working and was constantly beeping throughout my workout so I had to unplug it. And on top of that there was not hot water at 8:30 in the morning.
Stayed 1 night in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Roxanne, I appreciate you taking the time to review the hotel. I wish to apologize for your experiences. I will discuss your comments with the team. Your feedback helps us improve. Thank you.

10/10 Excellent

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and affordable
Stayed 1 night in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
Thank you for staying with us. With all the amenities we offer our guests, your vacation dollars go farther here. Please come again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Beautiful property. Great breakfast!
Stayed 3 nights in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Anonymous, We appreciate your great review. I will pass along your comments to our breakfast team. They are up and at 'em early so you day can start with a hearty buffet breakfast.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John Dinsmore, GM on Feb 13, 2024
We appreciate your Excellent rating!

2/10 Terrible

Anthony

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nothing was good No pool No restaurant No bar No hot tub Tha hotel and staff were terrible nothing worked nothing open and staff didn’t care
Stayed 8 nights in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
Greetings Anthony, Our indoor pool is a big part of why our guests love staying with us. Combined with the soothing hot tub (Great after a busy, active day!), a stay at the Holiday Inn is full of good times. I am sorry we didn't make a better impression during your stay.

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 1 bedroom suites
Stayed 1 night in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
We apprciate your review! with our oversized guest rooms, we offer plenty of room for your and yours to spread out comfortably. We hope to see you again soon.

10/10 Excellent

sheldon patrick, Whitehall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great… seemed newly renovated…. Pool was open
Response from John Dinsmore, GM on Feb 13, 2024
We appreciate your review! Our recent multi million dollar renovation has been very well received. I keep having people ask me if this hotel is new. Thank you for staying with us and come again soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Dinsmore, GM on Feb 13, 2024
Thank you for your EXCELLENT rating.

4/10 Poor

Dante

Traveled with family and small children
I was a bit disappointed overall. This location came up on Expedia’s filters for indoor pool and room service. They do not offer room service. The indoor pool had potential but the pool ladder is rickety, the hot tub was no hotter than the pool, they had 2 electric floor fans blowing but sitting directly on the water soaked tile floor which was concerning, and the room smelled a bit like patchouly, not chlorine. The staff member we dealt with to check in, was not particularly friendly. The room itself was not quiet and you could hear hallway noise (and vice versa). The upside, the rooms and linens were clean, and the bed comfortable. The breakfast was also decent, and the orange water in the lobby was fantastic.
Stayed 1 night in Jan 2024
Response from John DInsmore, GM on Jan 8, 2024
Greetings Dante, I am so happy you enjoyed the Beverage Station in the lobby. As part of your welcome, we offer a complimentary, hot coffee and fruit infused water station. Like you, our guests love our beds and linens and constantly comment on their great night's sleep. We hope you return again soon!

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are kind and extremely accommodating. I would Recommend returning here!
Stayed 1 night in Jan 2024
Response from John DInsmore, GM on Jan 8, 2024
Hi Betsy, What a nice review. Thank you for taking the time to let us know about your stay and we look forward to your return!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, great staff and easy to access main roads close by.
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 8, 2024
Hi Cody, My team and I appreciate your review. We hope to welcome you again in the near future.

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Macy, we appreciate your Excellent rating!

10/10 Excellent

JaRisha

Stayed 1 night in Dec 2023
Response from John Dinsmore, GM on Feb 13, 2024
We appreciate your EXCELLENT rating.

8/10 Good

miranda

Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Miranda,We appreciate your excellent rating!

4/10 Poor

Joyce

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
The hot tub and pool were not working the entire visit. The suite was not as big as I expected
Stayed 2 nights in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Joyce, I am so sorry we were having issues with the pool and hot tub during your visit. Both are fresh and ready for your next visit. We thank you for staying with us.

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Loved the room. They treated us wonderful. But was very upset the the pool and hot tub was out of order. And was supposed to get a refund for one of our nights but never received it because we booked through Expedia and not them directly. The only reason why we booked that particular hotel was because they had a hot tub and it didn't even work! Besides that one issue, we loved the Hotel. We celebrated our anniversary.
Stayed 2 nights in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Greetings Lisa, We appreciate you staying with us and hope your anniversary was memorable. Thank you for completing a review of your stay. I apologize about the hot tub - the issue was addressed and the hot tub is functioning normally. Again, we appreciate your business and hope you return again soon.

6/10 Okay

Erika

Traveled with family and small children, Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Erika,We appreciate your rating!

8/10 Good

Dave

Liked: Cleanliness, staff & service
Ok. Older motel. Nothing noteworthy good or bad.
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Greetings Dave, we appreciate you taking the time to review the hotel. After our multi-million dollar renovation last year, with updates everywhere you look, the Holiday Inn Tulsa South is THE place to stay when visiting this area. We hope you return again soon.

10/10 Excellent

Hannah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Hannah, We appreciate your Excellent rating and your business. Please come again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Greetings, we appreciate your rating.

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Hello Kevin, I appreciate your rating.

6/10 Okay

Evelyn

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
It was nice but once we got there they had a issue with the water so we couldn’t shower tell later that day
Response from John DInsmore, GM on Jan 4, 2024
Greetings, I appreciate you taking the time to write your review. As part of our fresh renovation, we have new Hot Water Tanks to make sure you are able to enjoy a hot soak after a long day of travel. I am so sorry your were caught during the installation of the new system. We hope you return again soon!

2/10 Terrible

Shanna

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
No hot water. No pool. No bedding for the pull out. No toilet paper. Yes some of these things can be asked for but it was really in convenient at 11pm.
Stayed 1 night in Dec 2023
Response from John DInsmore, GM on Jan 4, 2024
Greetings, I appreciate you taking the time to write your review. As part of our fresh renovation, we have new Hot Water Tanks to make sure you are able to enjoy a hot soak after a long day of travel. I am so sorry your were caught during the installation of the new system. We hope you return again soon!

10/10 Excellent

Nyambe

Response from John Dinsmore, GM on Feb 13, 2024
Thank you for your EXCELLENT rating.

6/10 Okay

Traneice

Stayed 2 nights in Nov 2023
Response from John DInsmore, GM on Jan 4, 2024
Hi Traneice, I appreciate your review. We hope to welcome you again soon.