Not so nice Hotel.
Posted Dec 31, 2016
I have stayed at least once in this hotel before. My last experience was not so good. I re-booked it because there was basically no other Grace Bay hotel available for my trip's dates. The thing is, that I had to cancel my trip (with my 5 years old daughter) due to medical reasons. The trip consisted on visiting several cities, and I cancelled with several weeks notice. Every other hotel-airline-park-recreational activity I booked were kind enough to either give me a credit voucher or a complete refund....Except the Royal West Indies Resort. So. There you have it. The hotel itself is not a big deal, the staff is not so friendly, the rooms are average. But they have a complete lack of empathy for their clients. If you can, avoid booking this hotel, there are plenty of choices in beautiful Grace Bay.