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I heard hammering and grinding noises at 7:00 a.m.. If they want to make noises they can start at 10:00 a.m.. Be considerate to your guest…
Ricardo
Stayed 1 night in Apr 2024
Response from Levo Hotel on Apr 12, 2024
We apologize for the inconvenience caused by the early morning noise disturbance. Our team will address this matter promptly to ensure a more peaceful environment for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.
8/10 Good
Pj
Mar 29, 2024
Liked: Cleanliness, staff & service, amenities
Broken bathroom seat cover. My room has a cobwebs. Staff are great though.
Pj
Stayed 1 night in Mar 2024
Response from Levo Hotel on Mar 30, 2024
Good Morning Mr. Pj, Greetings from Levo! Hotel, we appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we'll address the issues with the broken bathroom seat cover and cobwebs immediately to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff great, and we'll continue to strive for excellence in service. Thank you for bringing these concerns to our attention, and we hope to welcome you back for a better experience in the future.
Nice clean rooms, still a little construction/renovations going on, didn't affect our stay.
Great staff. Only inconvenience was the bar/ restaurant with the rooftop terrace wasn't open when we were there.
Would stay again
Michael
Stayed 1 night in Feb 2024
Response from Levo Hotel on Feb 17, 2024
Thank you for your feedback Mr. Michael, We're delighted to hear that you enjoyed our clean rooms and that the ongoing construction didn't disrupt your stay. We're continuously working to improve our facilities, and we appreciate your understanding during this process.We apologize for any inconvenience caused by the closure of our rooftop terrace and restaurant during your visit. We understand the importance of providing a complete experience for our guests and will take your feedback into consideration as we plan for future operations.We're thrilled to know that you found our staff to be great, and we hope to have the pleasure of welcoming you back for another stay in the future. Thank you for choosing to stay with Levo! Hotel, and we look forward to your return!
Really enjoyed our stay at Levo. Very modern and clean hotel. Good value for money. It would be nice if they provided more coffee in the room.
May
Stayed 2 nights in Feb 2024
Response from Levo Hotel on Feb 17, 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay at Levo! Hotel and found our hotel to be modern, clean, and good value for money.We appreciate your feedback regarding the coffee provision in the room. Your suggestion is valuable to us as we strive to enhance the experience of our guests. Rest assured, we'll take your comment into consideration as we review and improve our amenities.We hope to have the pleasure of welcoming you back for another stay in the future. Thank you for choosing Levo! Hotel. We look forward to seeing you again soon!
New hotel that opened in Oct 2023. Room was clean but very basic even for a higher priced room. Just one chair and a small round table in each room. Need a 2nd chair and need to put sliders on the bottom of chairs to prevent the dragging noise on the floor we heard above and next to us. Very annoying. CR(bathroom) was clean and sufficient. Shower pressure and hot water was good. Not enough closets or drawers. You have to live out of your suitcase basically which is not fun. No safe for valuable's in room either like most hotels have. Worst of all, no room service even though there is a restaurant in the hotel. That is something they need to fix as the restaurant staff is willing to do the room service but is prohibited by management from doing so for an unknown reason. Staff was very friendly and courteous. Parking was sufficient. Overall I'd call it a 3 star hotel. I would stay again though if the price is right on the travel sites. The location right off the Tplex makes it convenient. Sm Mall and outside restaurants just 1km down the road if you're staying for a while. All in all an ok hotel for being brand new. A few more upgrades like more furniture in the room and having room service available would really make this the premiere hotel in Urdaneta City. Hopefully they will make these upgrades over time.
James
Stayed 2 nights in Dec 2023
Response from Levo Hotel on Jan 15, 2024
Hi Mr. James! Mabuhay! Greetings from Levo! Hotel. We are incredibly grateful that you took the time to share your feedback with us. Customer satisfaction is our top priority, and we want to assure you that we are actively addressing the issues you raised during your stay. We sincerely apologize for the inconvenience you experience, and we appreciate your insightful suggestions and put them into consideration for the improvement of our hotel. Your feedback is valuable, and we are committed to resolving issues to ensure your future experiences with us are exceptional.If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure your future stays are nothing short of outstanding.Thank you for your understanding and for giving us the opportunity to improve.