Ratings based on 23 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Neel from Toronto

Among the best hotels in Baroda

Posted Dec 18, 2015 on Hotels
Nice hotel courteous staff. We stayed 6 nights at the hotel. Staff added a third bed in the premium club room for our son which fit well in the spacious room. It is best hotel in town. We also arranged a get together for 100 guests at the fifth Ave banquet hall. All arrangements handled efficiently by the hotel. Breakfast and meals are nice at the hotel. Airport pickup executed efficiently.
2 out of 5
by A verified traveler from Chicago Area

This hotel is fine for a short business stay.

Posted Nov 17, 2014
Pros: The food was excellent and available at convenient time. Restaurant and room service staff were well trained. Complimentary soda, fruit and cookes.
Cons: Any staff taking calls fr guests should speak English well. There should be 2 chairs by the table, besides the desk chair. Room cleaners need training
Location: Awful view from my window. It looked over decrepid dirty buildings and trash. Activ. were done with family, so cannot describe nearby things to do.
Had I known that Surya Palace Hotel was still doing renovations, I would never have booked a 3-week vacation there. I have returned home tired. Out of the 3 weeks I had exactly 3 mornings when I was not awakened by noisy guests outside my door by 7AM in the morning. And at 9 AM on all days, including Saturdays and Sundays, the construction crews began pounding on their renovations. It went on all day until 6PM; endless hammering, grinding sounds, and pounding with demolition tools. The corners of the room were dirty, the bathroom had slime mold in the corner by the shower, which I cleaned myself immediately since I am allergic to mold. When I in my usual custom wiped the walls with my washcloth after the shower, the back of the shower wall gave off brown stain, similar to hard water stain, as if it was never cleaned before. Even though the bathroom appears to be remodeled not too long ago, it is showing a lot of wear and tear already, due to poor construction work. I.e. the mirror moved each time I opened the door, and upon inspection I found that it was not screwed into the wall. The final day there I ran across two nasty cockroach type bugs that were camping out in the information book on the desk. I left them on the floor for the staff to find when they cleaned next. The food was excellent and the courtesy staff was well trained and friendly. There is no washer and dryer to do ones own laundry, as noted in the online hotel description .
4 out of 5
by vineet from mumbai

Helpful staff,Clean room, Noisy in day (renovation

Posted Aug 1, 2014 on Hotels
Overall satisfied. Helpful staff. Courteous and smiling. Restaurant staff particularly friendly and helpful. Free airport drop and pickup is wonderful. Clean cars with water and polite chauffeurs. The Television is crystal clear with more than a 100+ free channels. (Generally all hotels have hazy reception, but this is close to HD). Internet speed is decent on wifi. Get the 24 hour plan and it is worth it. Renovation is going on in the Hotel. Make sure you get a renovated room. They are modern and beds are fantastic. IF you plan to be in the room in the day, insist on a room far from noise. At least 1 floor up or down.
3 out of 5
by MK from Mumbai

Hotel under renovation

Posted Feb 13, 2014 on Hotels
They checked me in the 7th floor where construction work was going on. It was a pain to live amidst noise of hammers and full floor covered in dust. I had to make several phone calls before someone started acting on it. They offered me another rooom on 2nd floor, which I denied due to quality of room. Luckily, the hammering noise stopped and managed to stay in the same room. The service otherwise is good, food is good. Service is good in both room service and the restaurant. Quality of bed,linen is good. Check in time was high, but check out was smooth. They should have asked before dumping a customer on the floor under renovation. Overall an average experience.
4 out of 5
by Dipesh Desai

Good hotel with not so great service

Posted Jan 20, 2014 on Hotels
I am from us. I stayed at surya palace last week and the place was great. Only thing I did not like was the service and maintenance. I asked them to refill a few times and they did not do that. Money was not an issue here. I also got bit by something. All in all, good hotel but make sure that you get what you paid for.
5 out of 5
by Swapankumar Dutta from Pune

Close to my friend's house.

Posted Dec 21, 2013 on Hotels
This hotel some short of renovation is going on..so in some area..inconvenience caused and no proper parking space.
4 out of 5
by Kapil from Delhi

An allrounder

Posted Dec 20, 2013 on Hotels
I have stayed here more than 5 times now , can say it is above satisfaction in all areas
4 out of 5
by Dr Dhanraj from Vadodara

Good for the budget

Posted Nov 21, 2013 on Hotels
Value for Money
4 out of 5
by Dr. D K Mehta from Vadodara

Centrally located, good for budget

Posted Nov 20, 2013 on Hotels
Value for money.
4 out of 5
by Dr. D K Mehta

This traveler left a rating score only Posted Oct 30, 2013 on Hotels