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Reviews of Prairie Inn

2 out of 5
Prairie Inn
916 N Dakota Street, Vermillion, SD

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 287 reviews" "
Rating 8 - Good. 98 out of 287 reviews" "
Rating 6 - Okay. 74 out of 287 reviews" "
Rating 4 - Poor. 41 out of 287 reviews" "
Rating 2 - Terrible. 17 out of 287 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Stayed 1 night in Mar 2024

6/10 Okay

Craig

Traveled with family
Liked: Staff & service
It is a convenient location for sports.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tamica

Stayed 2 nights in Jan 2024
Response from Management on Apr 18, 2024
Hello Tamica, Your feedback means a lot to us. Thank you for the 5-star review!Thank You!

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 24, 2024
Hello Bonnie We're so glad you enjoyed your stay. Thank you for choosing us.

4/10 Poor

MICHAEL, COLUMBIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down - lots of chipping paint, the towel racks were rusting. Breakfast options were lacking - no juice, just water or coffee. I don't know that I'd stay here again.
Response from Management on Apr 23, 2024
Hello Michael We thank you for choosing to stay at the Prairie Inn.Thank you!

10/10 Excellent

Kay, las cruces

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely basic hotel. Love that it’s across from the Dakota Dome!!
Stayed 2 nights in Nov 2023
Response from Manager on Jan 24, 2024
Hello Kay I'm so glad you enjoyed your stay at our hotel! We love being so close to the Dakota Dome - it's such a vibrant part of the city. Thanks for staying with us and for your kind feedback. We hope to welcome you back soon!

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
lacking
My room was dark and dindgy. Lights were burned out. Breakfast was lacking, Common area was messed up. Every thing was outdated, like the bead spreads looked 20 years old. Needs a total renovation.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Dear Robert,We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. We value your feedback and take your concerns very seriously.We understand your frustration with the dark and dingy room, burned-out lights, and outdated amenities. We are currently in the process of doing some renovations to address these issues and provide our guests with a more modern and comfortable experience. We have already replaced all of the lightbulbs and are replacing the bedspreads with new ones. We are also working on updating the décor and furnishings in the common areas.We apologize for the lack of breakfast options during your stay. We are committed to providing our guests with a variety of breakfast choices, and we are working to improve our offerings.We are grateful for your feedback and appreciate you bringing these issues to our attention. We are committed to using your feedback to improve our hotel and provide our guests with the best possible experience.Thank you for your understanding and patience as we continue to make improvements.Sincerely,Prairie Inn

8/10 Good

TOMMY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here while on a pheasant hunt. I was there to sleep and get up to hunt, so it served its purpose and that’s all I can ask for. I will be staying here again next year.
Stayed 3 nights in Nov 2023
Response from Manger on Nov 10, 2023
Hello TommyThanks for staying with us during your pheasant hunt! So glad you enjoyed your time here. We look forward to seeing you again next year.Thank You!

10/10 Excellent

Catherine, Omaha

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but pretty worn and bedding is thin. Bath towels are small and thin. Heat was either on or off. Set to auto it never shut off and room got way too hot despite set at 70. Breakfast was ok but no juice at all - machine marked as broken. Pop machine broken too. Could be a great place but there are a lot of things that need to be fixed. Fantastic location and staff were great.
Stayed 1 night in Oct 2023
Response from Manger on Nov 10, 2023
Hello Catherine Thank you for your 5-star review! We're so glad that you enjoyed your stay with us, despite the few inconveniences you experienced. We're working hard to address those issues, and we hope that you'll consider staying with us again in the future."

4/10 Poor

John

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meanwhile back at the Pizza Ranch Hotel…
I’ve stayed in plenty of budget hotels, but this was pretty bad to be honest. There were plenty of visible stains on the bedding: blood, mystery stains. The mattresses were very thin as were the pillows. When we asked for more pillows and towels, as there were only two on each bed and two (paper thin, dirty) towels total, we were given a death glare and quizzed on which room we were in and how many guests there were. Breakfast consisted of individually wrapped snack cakes, bread, and coffee. Given that this hotel is attached to a Pizza Ranch (that’s correct) I wouldn’t have been surprised if there was day old pizza slices for breakfast. Hard pass, I’ll pay a bit more and stay elsewhere in Vermillion. This is not worth the meager savings.
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
Hello John Thank you for the feedback. We are very sorry for failing to exceed your expectations. As a small local business we take pride in our hotel and services we provide. Your satisfaction is important to us, and we will be using the feedback you provided to continue improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

james

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is mold in almost all the showers. My room had water damage on the ceiling. Breakfast wasnt open on time.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello JamesThank you for the feedback. We are very sorry for failing to exceed your expectations. As a small local business we take pride in our hotel and services we provide. Your satisfaction is important to us, and we will be using the feedback you provided to continue improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Mehmet, Irvine

Internet was not working
Stayed 1 night in Oct 2023
Response from Manger on Nov 10, 2023
Hello MehmetWe understand your frustration with the internet outage. We are committed to providing our guests with a reliable internet connection, and we apologize for falling short on this occasion. We have taken steps to resolve the issue, and we are working to prevent similar outages from happening in the future.Thank You!

4/10 Poor

James

Liked: Staff & service
We found a baby roach on our wall. Also had crumbs or something on the bed. Love the staff sure things were just simple mistakes.
Stayed 1 night in Oct 2023
Response from Manger on Nov 10, 2023
Hello JamesThank you for your feedback. We take all complaints of pests and cleanliness very seriously. We have inspected your room and have taken steps to address the issues you raised. We have also implemented additional measures to prevent similar incidents from happening in the future. We appreciate your understanding and cooperation.Thank You!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Oct 13, 2023
Hello Robert. We appreciate your feedback. Hopefully it would be better next time. Thank you!

6/10 Okay

Janice

Traveled with family
You need to have more wash cloths at least two in the bathroom. More electrical outlets needed in rooms to charge devices.
Stayed 1 night in Sep 2023
Response from Management on Oct 13, 2023
Thank you for your feedback on our hotel amenities. We appreciate you taking the time to share your thoughts with us.We are taking your feedback to heart and will be working to improve our washcloth and electrical outlet situation. We understand that having enough washcloths and electrical outlets is important to our guests, and we want to make sure that we are meeting their needs.Thank you!

8/10 Good

Tracey, Loveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by U of SD , older but clean
Stayed 1 night in Sep 2023
Response from Management on Sep 9, 2023
Hello Tracey Thank you so much for taking the time to leave a review!

8/10 Good

Kelly

The location is convenient and beds are comfortable.
Stayed 1 night in Sep 2023
Response from Management on Sep 9, 2023
Hello Kelly We're truly thankful for your review. Your insights mean a lot to us.Thank you!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management on Aug 21, 2023
Hello David We're sorry to hear about your disappointing experience. We take your feedback seriously and will work to improve. Thank you for sharing your concerns.Thank You

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Hello CurtisThank you so much for taking the time to write such a wonderful review! Your kind positive feedback means a lot to us. We're thrilled to know that you enjoyed your experience, and we look forward to serving you again in the future. Your support is greatly appreciated!

8/10 Good

Curtis

Stayed 1 night in Aug 2023
Response from Management on Sep 9, 2023
Hello Curtis Your review is much appreciated. Thank you for sharing.

10/10 Excellent

Curtis

Stayed 1 night in Aug 2023
Response from Management on Sep 9, 2023
Hello Curtis Thank you for your review! Your feedback is greatly appreciated.

6/10 Okay

DONNA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No elevator. No breakfast. I wasn’t altogether sure the linens had been changed but I just wasn’t sure.
Stayed 1 night in Jul 2023
Response from Management on Aug 8, 2023
Hello Donna I'm sorry to hear about the inconvenience you experienced during your stay. I apologize for the lack of an elevator and breakfast service. Regarding the linens, I understand your concern, and I'll make sure to address this with our housekeeping team. We value your feedback and will strive to improve our services.

4/10 Poor

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stopped here because we had already been driving for 13 hours. The description of the hotel couldn't be further from the truth. When you booked, it was nonrefundable and we could see why. The room was very dirty. There was dried food and peanut butter all over the table. The bathroom had thick black mold in the shower enclosure. There were hairs in the bathroom from previous occupants. The blankets were beyond threadbare. The fabric was totally gone on one, with only the rubber liner left. The second was missing most of the fabric as well. Breakfast was pathetic. We found one cup of oatmeal. When we asked for a second cup, the very crabby woman at the front desk said, "No. There is no more. We will order more next week." A gallon of milk and "orange flavored" drink from Walmart were in a small fridge, with mystery junk food pastry and sugary cereal piled on the counter. This place is a dive, and a ripoff.
Stayed 1 night in Aug 2023
Response from Manager on Aug 5, 2023
Hello MaryI apologize for the terrible experience you had at the hotel. We understand your concerns, and we take them seriously. We are genuinely sorry for the inconveniences you faced during your stay. Rest assured, we are actively working on renovations to address these issues and improve the overall quality of the hotel. We understand that this process takes time, but we are committed to providing a better and more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 5, 2023
Hello Michael Thank you for your review! Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We're delighted that you had a positive stay, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Thank you once again!

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Showed its age. Few outlets and no USB outlets. Breakfast minimal. Manager burned insence with her morning prayers, but no smell in rooms. Clean, but minimal: one face cloth, thin towels. Good mattress and pillows. Reasonable valuee.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 24, 2023
HelloThank you for taking the time to write a review of our hotel! We are happy to hear your stay was good! Thank you again for staying with us. We hope to see you again soon!

8/10 Good

Douglas

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello DouglasThank you so much for the wonderful review! We truly appreciate your review and are thrilled to know that you enjoyed your stay. Your feedback means a lot to us and serves as a great motivation for our team. We look forward to serving you again in the future!

2/10 Terrible

Virgil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Virgil Thank you for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations during your recent visit. Your comments are valuable to us, and we'll use them to improve our services. We hope you'll consider giving us another chance to provide you with a better experience in the future.Thank You

4/10 Poor

Lori

Very disappointing…
Towels were horrible, as was water pressure. The “continental breakfast” consisted of toast, bagels, or prepackaged muffins, juice machine was out of order, two kinds of cereal (some sort of flakes), so we went to Cafe Brûlée (HIGHLY recommend!!); when we returned to our room (before 9:00, so two hours left until checkout) the bed was stripped and they’d started cleaning. 😡
Stayed 1 night in Jul 2023
Response from Manager on Jul 24, 2023
Hello,Thank you for taking the time to write a review of our hotel. We are so sorry to hear your stay did not meet expectations. As always, we will use your feedback to improve our guest experience going forward.

10/10 Excellent

LARRY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place easy access to everything
Stayed 1 night in Jul 2023
Response from Manger on Jul 8, 2023
Hello LarryWe thank you for leaving us good feedback on our property. We hope to see you again in the future. Thank You.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great price for the stay
Stay was very good for the price we paid. We would stay there again.
Stayed 1 night in Jun 2023
Response from Manager on Jul 24, 2023
Hello,Thank you for taking the time to write a review of our hotel! We are so happy to hear your stay was so good. We look forward to seeing you again soon!Thank you!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Birthday party in area!
Our hotel was very nice, we had a king room on the first floor, A/C was excellent, t.v. Was great and Wi-Fi was secure! Our bed was very comfortable! … however our room didn’t have a rack to hang dress clothes and the breakfast room didn’t have any fruit, no yogurt and served cold cereal, toast with no butter or margarine, bagged bagels from grocery store, continental breakfast could use some improvements, maybe waffles or biscuits and gravy, or some type of egg sandwich! It was too many carbs for diabetics or other health conditions!
Stayed 1 night in Jun 2023
Response from Manger on Jul 8, 2023
Hello DanielWe thank you again for choosing to stay with us along with taking the time to comment on the Staff & Property. Thank You!

6/10 Okay

Anna

Stayed 2 nights in Jun 2023
Response from Manager on Jul 28, 2023
Hello AnnaThank you for leaving us a review and sharing your thoughts on your recent experience. We appreciate your feedback and are glad to hear that you had a positive overall impression. Your input helps us identify areas for improvement, and we'll strive to make your next stay even better. We hope to welcome you back soon!Thank You

4/10 Poor

Joe

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty,smelly,Complimentary breakfast is a stretch,very poor would have a hard time trying to give away to anyone or thing.Stayed there years ago and was very nice. Should be torn down the condition is that bad.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Joe Thank for your review. We are extremely sorry your stay didn't go as well. We are trying our best to keep all of our guests happy. Again thank you for the your feedback and we hope to see you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on Jul 28, 2023
Hello Thank you for providing us with your feedback. We're sorry to hear that your experience fell short of expectations. We take all reviews seriously, and your comments will help us identify areas where we can improve. Please know that we are committed to enhancing our services and hope to have another opportunity to exceed your expectations in the future.Thank You

6/10 Okay

Marion

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lady at the front desk tried to make us pay for dogs who never entered her property and deactivated our keys. In the morning, she closed the breakfast room 5 min early, 5 min before 9 am. The towels were thread-bare and the trash in the room had not been emptied.
Stayed 1 night in Jun 2023
Response from Management on Jul 28, 2023
Hello MarionThank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Please know that your concerns have been addressed with our team to prevent such issues from occurring in the future. We value your patronage and hope to have another chance to provide you with a more satisfactory experience on your next visit.Thank You

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Comfortable room and very friendly staff and the Biscuits and gravy and coffee to start my day was amazing
Stayed 1 night in Jun 2023
Response from Manger on Jul 8, 2023
Hello Scott We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.Thank You!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Large parking lot Hot water was inadequate
Stayed 1 night in May 2023
Response from Manger on Jul 8, 2023
Hello TimThank you for taking the time to write such a great review of our hotel! We are so happy you enjoyed your time with us. We look forward to seeing you again soon on your next trip through Vermillion!

8/10 Good

Violet

Liked: Cleanliness
Disliked: Staff & service
Only 2 towels in the double room
Stayed 1 night in May 2023

4/10 Poor

Diane

Traveled with group
Disliked: Staff & service
Dissatisfied
We were overnighting on our way to a dog show. Hotel itself is run down and needs a decor update. Shower did not work when I told the front she said she knew!!! Then perhaps fix it orrrrr. Put us in a room that has a working shower. Breakfast was horrible - very little food or choices. Would not recommend.
Stayed 1 night in Apr 2023
Response from Manager on Apr 12, 2023
Hello Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept my sincere apology for the poor cleanliness of the condition of the bathroom. Yes, as we have told many customers we have done many updates and are still working on it as it takes time for us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts. I hope to have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

8/10 Good

Catherine, Omaha

Traveled with family
Liked: Cleanliness, staff & service
Great location. Currently being renovated but they were careful to give only rooms far enough from the work that we didn’t hear any of it. Staff was so nice. Would stay again.
Stayed 1 night in Feb 2023

8/10 Good

Catherine, Omaha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are renovating - what is completed is really nice so it will be excellent soon but for now some things are a little dated. Our room was clean and spacious and the facility is right next to the dome so conveniently located for university events. Staff was really nice and welcoming. Would stay here again.
Stayed 1 night in Feb 2023
Response from Manager on Feb 19, 2023
Hello Catherine Wow! Thank you so much for your kind words! We really do appreciate you choosing our hotel. We look forward to seeing you again soon! We will also have new furniture soon as well. Again Thank you!

10/10 Excellent

Jeff

Stayed 1 night in Feb 2023

4/10 Poor

Evan

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Smelled like bad incense and ethnic food no ceiling or carpet in hallways shouldn’t have had to pay full price for a hotel that’s in process of renovating
Stayed 1 night in Jan 2023
Response from Management on Jan 30, 2023
Hello Evan I am extremely sorry about your stay. We are trying to do out best to inform everyone about the renovation as we had bad weather a few weeks ago which caused some major damages. But once it's all done. We hope to see you again.

4/10 Poor

Maria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If what you’re looking for is no frills and a place to rest your head then it’s ok. We were able to check in early and the day was nice; had a room with 2 queen beds, pillows were a bit flat so e we took the pillows from other bed, it was obvious by the smell and black eye makeup the pillowcase was dirty. Towels were thin and one of 2 we had was ripped and frayed. There was a coffee maker in room but no coffee. The Continental breakfast was prepackaged pastries and cereals. Hotel is in a remodel due to water damage, so only 4 rooms upstairs on the East side are open. Hotel needs an overhaul.
Response from Manager on Jan 6, 2023
Hello Maria Thank you for taking the time to provide us with your comments and feedback. I am so sorry that we let you down. We are working as fast as we can. Everything takes time for us to complete but we are doing are best. Thank you!

4/10 Poor

John

Stayed 1 night in Nov 2022

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Brent

Disliked: Amenities, property conditions & facilities
Yes the price is great but you are giving up quite a bit of everything else. The property is dated and should be thought of as a bed in a room if everything else in town is sold out. Bed was rock hard, pillows stiff. Can hear every step some takes walking in the room above me. Heater was not able to hold a constant temperature, smoke detector was hanging off the wall. On the good side the toilet did flush and the lights turned on and off.
Response from Manger on Nov 7, 2022
Hello We appreciate your 2 star review, we are very sorry your stay didn't go as planned. But, we have mentioned many customers that we are working on it. Just takes time, patience, and money for us to get everything perfect. Thank you again for the review. Hopefully we will see you in the future. Thank you!

6/10 Okay

Sean

Liked: Property conditions & facilities
Front lady took forever to check us in. It was like 15 min. The most I’ve ever had to wait was like 5.
Stayed 1 night in Oct 2022

6/10 Okay

Patricia

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Makeover needed.
The rooms need a makeover. Dark brown painted walls with black bed covers make the room look gloomy and dated. Bath plugs were missing and sink faucet continually ran. No art on the walls. Very bare bones but clean.
Stayed 4 nights in Oct 2022
Response from Mamg on Oct 10, 2022
Hello Patricia Thank you for leaving us a review. And yes we are doing changes to our rooms. Again it does take time and money to do all those things, but we are working on it. Again thank you for staying at the Prairie Inn.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Stayed 3 nights in Sep 2022
Response from Manger on Oct 5, 2022
Hello We appreciate your review for your recent stay with us. Your comments are important as these will help us keep track of the things that we need to improve on. We sincerely apologize you found your last visit disappointing. We hope your neext stay is better.Thank you