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Reviews of Borralha Hotel, Restaurante & Spa

4 out of 5
Borralha Hotel, Restaurante & Spa
Avenida Regimento de Infantaria 13 SN, Lugar da Borralha, Vila Real

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 95 reviews" "
Rating 8 - Good. 22 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 0 out of 95 reviews" "
Rating 2 - Terrible. 0 out of 95 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay with exceptional on-site dining. Best meal we’ve had in Portugal to date. Would stay again in a heartbeat.
Stayed 1 night in May 2024

10/10 Excellent

Barrie, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is so striking! We loved the bathroom and the view out to the pool. The restaurant food was amazing as well. We would have liked to have stayed longer. Next time we will plan to do exactly that.
Stayed 1 night in Dec 2023

8/10 Good

JOAO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Agostinho

Traveled with family
Liked: Amenities
Very nice hotel and excellent service
Stayed 1 night in Aug 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel away from the busy city center, convenient for accessing travel to the other cities. Found the restaurant dinners to be excellent - food and service very good. Breakfast buffet was also very good. All hotel staff extremely helpful and polite. Only issue is that the hotel hosted couple nights of wedding/gatherings that were a bit disruptive/noisey, we stayed a week in total.
Stayed 7 nights in Jun 2023

10/10 Excellent

Pedro J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning old manor conversion –– the rooms in the old house are simply gorgeous.
Stayed 1 night in May 2023

10/10 Excellent

Ike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super fancy. It had the most AMAZING breakfast!
Stayed 1 night in Mar 2023
Response from Borralha Hotel, Restaurante & Spa on Mar 14, 2023
Esteemed Ike, Thank you very much for sharing your feedback with us! Your experience is very important to us. We are very happy to know that you enjoyed a pleasant stay. It is a pleasure to welcome you in our transmontana house and to provide you with a distinct experience and memorable moments. The comfort and well-being of our guests is our priority! We hope to have the pleasure of welcoming you again! Best Regards, The Borralha Hotel, Restaurant & Spa Team

10/10 Excellent

Edmaro, West Kelowna

Liked: Staff & service, amenities, property conditions & facilities
Beautiful setting and friendly staff
Stayed 1 night in Oct 2022
Response from Borralha Hotel, Restaurante & Spa on Oct 17, 2022
Esteemed Edmaro, thank you for sharing your experience!We are happy to know that you enjoyed your stay. Our main goal is that our guests enjoy relaxing moments, an exquisite experience and feel like home during their stay. We hope we can have the pleasure to welcome you again! Thank you for yur preference. Best Regards, Borralha Hotel, Restaurante & Spa

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022
Response from Borralha Hotel, Restaurante & Spa on Oct 17, 2022
Esteemed Andrew, thank you for sharing your feedback! We are glad to know that you enjoyed your stay. It was a pleasure to welcome you. Thank you for your visit!Best Regards, Borralha Hotel, Restaurante & Spa

10/10 Excellent

Micky, PLANO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Love the interiors. Friendlyand extremely attentive staff. Would definitely recommend this place.
Stayed 1 night in Dec 2021
Response from Borralha Guest House on Jan 19, 2022
Esteemed Micky, thank you for your feedback! Your opinion is very important to us. We are happy to know that you enjoyed your stay. It was a true pleasure to have you and your family staying at our Guest House. We look forward to welcome you again. Best Regards, Teresa Dias

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very modern. Big room.
Stayed 1 night in Nov 2021
Response from Borralha Guest House on Dec 4, 2021
Esteemed Michael, thank you for sharing your feedback! Your opinion is very important to us. We are glad to know that you enjoyed your stay. It was a pleasure to welcome you. We look forward to welcome you again soon! Best Regards, Borralha's Guest House Team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was under construction when I stayed. It is out of town, so a car is needed when driving to restaurants. The place looks very nice, and the breakfast was good. Check in took fifteen minutes which was frustrating.
Stayed 1 night in Apr 2021
Response from Teresa Dias on May 5, 2021
We are pleased to know that you enjoyed your stay. Thank you for your preference! We hope to welcome you again, so you can enjoy our improved services. Borralha Guest House

8/10 Good

James L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful service...
...very good location, very helpful and pleasant service, parking is an issue.
Stayed 1 night in Sep 2019
Response from Teresa Dias on May 8, 2021
Esteemed guest, thank you for your feedback. We are pleased to know that you enjoyed your stay! We are currently improving our facilities, so we hope that we can welcome you very soon, so you can get to know and enjoy our new facilities. Best regards, Borralha Guest House

8/10 Good

Ashley Dee

Liked: Cleanliness, staff & service, room comfort
Nice and Quiet Hotel
The hotel itself was lovely, as was the pool. We were staying on the third floor, in the garden suite. It was a very nice room. The lift was very slow and you had to remember not to bang your head when you exited on the third floor as the roof was slanted. The hotel is slightly out of town but the walk into town for dinner was nice. The garden seemed to be in the process of having work done, while the pool and about two metres around the pool were well kept, beyond this it was just upturned soil all around.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Great place! Good customer service. Easy to find. Will definately go back. 👍
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation but hard to find! Lovely staff and good breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shell of the building & the mod design in interiors, rooms & bathrooms are beautiful! Very clean & well-kept interiors. Although pity about the exterior gardens ( messy not cared for which lets the rest of the property down) Pool area is lovely though I was there out of season I’m sure in season it shines. Another issue, everything one required unfortunately one had to go to reception as there are no phones or intercoms in the rooms (having a special-needs daughter & leaving her in the room alone, wasn’t the best option.) What I didn’t enjoy about my experience here, was the litigation of a reimbursement because I chose to leave a night earlier, ( the town is boring I found compared to other vibey towns with better restaurant options etc in the area, along the river Douro) which I was in my rights but it took a lot of calls & explaining to the manager. I deem this unnecessary if a business would like return-business. On the other hand, the rest of the staff was fantastic, helpful & definitely went beyond, Obrigada! to the kind lady of the day staff that helped me out!
Stayed 2 nights in Mar 2019

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Juliana, Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is super nice but the bathroom is a problemas is it fills with water when taking a shower. Either the drain does not support the amount the water from the shower or the owners need to get a flass water to hold it from getting onto the bathroom floor.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique type hotel with very helpful staff
Beautifully maintained building. Seems like a relatively new business but am certain it will go from strength to strength. Quiet location and nothing was too much trouble for the staff who were so helpful. The only downside was there is a really small sign with the name on it and the entrance to the driveway is not obvious so it took a while to find it as the sat nav was very confused!! So were we!! Apparently the local authority will not permit a larger sign- to us that is ridiculous, they should be supporting this local business and letting it advertise much more as it is an example of what good is.
Stayed 3 nights in Oct 2018

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious but afordable
This hotel is lovely. The building has been beautifully restored in a very tasteful way. Our room was very nice and the bathroom was awesome. It's a very relaxed place, the pool was lovely, breakfast was great and it was a really nice place to stay. It's a great jumping off point if you're going to the Alto Douro.
Stayed 1 night in Sep 2018

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely Staff, spotless clean!
We enjoyed our stay. The room was Amazing (Master Room), and the staff is very friendly and helpful. We will definetely come back of we stay in this City again. The Wi-Fi could be better in the room, coverage was not good so internet was very slow.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We were so amazed by this hotel, beautifully designed, great breakfast buffet and very friendly and efficient staff.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Stayed 20 nights in Aug 2018

10/10 Excellent

Yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and lovely place.
The place was originally picked due to its location on the road from Porto to Madrid, after traveling along the Douro valley, so I did not have special expectations. The place turned out to be perfect; Beautiful rooms and a great breakfast and service. We absolutely loved it.
Stayed 1 night in Aug 2018

10/10 Excellent

Sigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay.
This hotel is amazing! It felt as if my room was brand new. It is an old house that was remodeled in a modern style but left with some historic breath. It is close to the Douro valley and was very convenient to get to. The breakfast area and the breakfast itself was beautiful. Ricardo, at the reception was courteous and helpful.
Stayed 2 nights in Jun 2018

6/10 Okay

Joana

Stayed 2 nights in Dec 2023

8/10 Good

Manoel

Stayed 1 night in Oct 2023

10/10 Excellent

Marcos Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marcos Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anna Helena

Stayed 1 night in Sep 2023

10/10 Excellent

Xavier

Traveled with family
Liked: Amenities
Hôtel très bien agencé, de qualité avec un personnel accueillant
Stayed 1 night in Aug 2023

6/10 Okay

Tania

Traveled with partner
Liked: Cleanliness
Da un quattro stelle mi aspettavo di più: il ristorante intenro era chiuso, in camera il mini bar era vuoto e non c’era il bollitore. Anche la colazione è stata abbastanza deludente/nella media. Inoltre la spa era chiusa (funzionava solo la piscina interna). In generale un’esperienza sotto le aspettative
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Stayed 2 nights in Aug 2023

10/10 Excellent

Kim

Stayed 1 night in Aug 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico
Stayed 2 nights in Jul 2023

8/10 Good

Nelia

Stayed 1 night in Jul 2023

10/10 Excellent

Neuza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Dieter

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custo benefício ótimo
Muito boa a acomodação , limpo , roupas de cama e banho muito bons , café bom , camas boas … Custo benefício ótimo Infelizmente te estive na segunda feira , restaurante e bar da piscina estavam fechados , é a folga dos funcionários !!!!!!!!!!!!
Stayed 1 night in May 2023

6/10 Okay

Sonia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Très belle hotel, bien situé! Personnels accueillant et sympatique… piscine exterieur agréable! Le seul bémol est sur la réservation. J’ai reservé pour 2 adulte et 1 enfant et à la fin du séjour on me fait payer pour des frais d’avoir demander un lit supplémentaire pour l’enfant… j’ai mis expres un 1 enfant sur la reservations je ne pensais pas que c’etait pour payer en plus!! Dommage de devoir encore en plus
Stayed 2 nights in Apr 2023

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023

10/10 Excellent

jan frode

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Borralha Hotel, Restaurante & Spa on Feb 4, 2023
Esteemed Jan Frode, thank you for sharing your feedback! We are happy to know that you enjoyed a pleasant stay. Our priority is that our guests feel comfortable and at home, during their stay. Thank you for your visit! It was a pleasure to welcome you. Best Regards, Borralha Hotel, Restaurante & Spa

8/10 Good

Orlando, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização, tranquilo e sossegado p descansar Tivemos alguns problemas com água e ar condicionado mas foi resolvido Bom café manhã e estacionamento gratuito
Stayed 2 nights in Nov 2022
Response from Borralha Hotel, Restaurante & Spa on Nov 20, 2022
Estimado Orlando, muito obrigada por partilhar connosco o seu feedback! A sua experiência é muito importante para nós. Lamentamos por qualquer inconveniente. Esperamos que tenha usufruído de uma estadia agradável e confortável. O nosso objetivo principal é de que todos os nossos hóspedes se sintam bem-vindos na nossa unidade. Esperamos ter o prazer de o receber novamente. Atenciosamente, A Equipa da Borralha Hotel, Restaurante & Spa

6/10 Okay

Rahel

Liked: Cleanliness, property conditions & facilities
modernes hotel mit komfort
ein sehr midernes hotel mit integriertem 1a restaurant. das hotel verfügt über einen kleinen spa vereich, welcher leider für die hotelgäste kostenpflichtig war 😞
Stayed 2 nights in Nov 2022
Response from Borralha Hotel, Restaurante & Spa on Nov 14, 2022
Estimada Rahel, muito obrigada por partilhar connosco o seu feedback! A sua experiência é muito importante para nós. Lamentamos por qualquer inconveniente.O Serviço de Spa não se encontra incluído na tarifa de alojamento, pois este é um serviço extra e opcional, cujo pode ser adquirido a qualquer momento ao longo da sua estadia. Esperamos que tenha usufruído de uma estadia agradável e confortável. O nosso objetivo principal é de que todos os nossos hóspedes se sintam bem-vindos na nossa unidade. Esperamos ter o prazer de a receber novamente, com objetivo de que desfrute de um serviço de qualidade superior. Atenciosamente, A Equipa da Borralha Hotel, Restaurante & Spa

10/10 Excellent

Marcel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Borralha Hotel, Restaurante & Spa on Oct 19, 2022
Esteemed Marcel, thank you for sharing your feedback! We are happy to know that you enjoyed a pleasant stay. Our priority is that our guests feel comfortable and at home, during their stay. Thank you for your visit! It was a pleasure to welcome you. Best Regards, Borralha Hotel, Restaurante & Spa

10/10 Excellent

armenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Borralha Hotel, Restaurante & Spa on Oct 2, 2022
Estimado Arménio, obrigada por partilhar connosco a sua experiência. O seu feedback contribui para a melhoria contínua do nosso serviço. Ficamos muito felizes por saber que desfrutou de uma estadia agradável e de uma experiência positiva! Zelamos pelo conforto e bem-estar dos nossos hóspedes, tendo como objetivo principal que se sintam em casa, ao longo da estadia. Muito obrigada pela sua preferência. Esperamos ter o prazer de lhe dar as boas-vindas novamente, em breve!Atenciosamente, A Equipa da Borralha Hotel, Restaurante & Spa

10/10 Excellent

Mário

Stayed 1 night in Sep 2022
Response from Borralha Hotel, Restaurante & Spa on Oct 2, 2022
Estimado Mário, muito obrigada por partilhar connosco o seu feedback!Ficamos muito contentes por saber que usufruiu de uma experiência agradável. Empenhamo-nos diariamente com o objetivo de proporcionar estadias agradáveis, momentos memoráveis e uma experiência distinta. Muito obrigada pela sua visita. Esperamos ter o prazer de o receber novamente! Atenciosamente, A Equipa da Borralha Hotel, Restaurante & Spa