We rented this house so that we could spend Thanksgiving with our elderly parents and Aunt who live in VA Beach (ages ranging 24 to 83) The house was beautiful and spacious and the kitchen was very well appointed. The two dining tables allowed us to eat together as a family. I have no complaints about the house, it was perfect!
The property management company, Sandbridge Blue, is another story. We had NO cable TV or internet for the ENTIRE stay. Phone calls made Wednesday evening were never returned so we drove to the agency office Thanksgiving morning and by luck someone was there. She claimed to be aware of the outage, but nothing was done. Being home renters, we were not able to report the outage and it was very difficult to get information out of Cox, the Internet provider. However, we did find out on Friday that the outage was never reported by the property agency. Watching sports as a family on Thanksgiving is a family tradition, and a great way for the adult grandkids to spend time with their grandfather. We are also big soccer fans and we're excited to be able to watch the World Cup together. Not able to happen. When we checked out on Saturday, there was still no service!
On Thanksgiving day we noticed a significant amount of water on the floor in the master bathroom due to a leaking toilet. We called the property management company 4 times, however we were never given an option to leave a message, we were just placed on continuous hold. Yes it was Thanksgiving, but a water leak is an emergency ! Out of respect for the homeowners, we stopped using that bathroom, making it a bit more challenging for 10 adults. An email was sent to the property management company after we returned home, as of today, 5 weeks later, we have yet to receive a response.
In summary - GREAT HOUSE, HORRIBLE and disappointing property management in Sandbridge Blue