Parc Economique Le Sautle Cerf, B.P.44, 1, Epinal, Vosges
Reviews
8.8
Excellent
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Very nice hotel, in a convenient location for a visit to Moustache bikes factory. Like all hotels, it was too hot in the room but otherwise it was great.
Good location. Two blocks from Petite Venice with their many restaurants and shops. Good value. Great large shower stall. We used all the room amenities (hot pot, coffee maker, microwave, refrigerator (small). Many channels on the TV(2). Some of the switches in this modern hotel is confusing. Could use more staffing during check-in. Helpful staff.
Receptionist is as rude as it comes: give us a much smaller room than the advertised pictures, then asked me to pay more if I want to get the one in the photo they sent to my booking. To top this up, she is arrogant and has abrupt manners. When asked to provide her name so I could talk to her manager, she gave me a fault name as she does not worn any name tag. She then kept us waiting while she deals with other matters while we just stood their after a long trip. Our time was wasted around her issues.
The room is worn and dated. The bed and bedding are in need of renew. Window is facing a car park so noises came through early morning. We couldn't wait to get out so did not have any meals there. There is a general sense of uncleanliness.
Best western is a brand I frequently used but this particular franchise is not up to the chain standards. Please rectify, thanks
Probably need to reserve in the restaurant, we hadn't and it was full (Saturday night).
Room service was possible, but as we just wanted a starter each we asked if we could have that in the bar area. The extremely helpful staff set it up and the service was superb.
The breakfast buffet was not over-imaginative, but perfectly adequate.
The wifi was a bit 'iffy'.
The night's stay at the hotel was suitable for the distance we had travelled and the price. We did not venture out into town (hence the average score) and all aspects of the hotel were good apart from the service before and during dinner. The bar did not have a decent choice of drinks available. There was insufficient space to eat outside for the seven of us- we were happy to eat inside but not to be ignored. Staff seemed more focussed on serving everyone outside despite our several attempts to attract attention for taking the orders and getting the bill. The food, when it arrived was excellent although the chips (frites) we also ordered failed to materialise.
Most surprising Hotel we have ever stayed in. Good
Just returned from the Tremezzo on Lake Como and Grand Palace on Lake Lucern. Just needed somewhere to sleep on our journey back to the U.K. We got much more than that.
Thank you. We would send the Management from some much much more expensive Hotels to your Business to see how it is done correctly....again thank you.
We had a truly excellent meal in your restaurant served by two superb young staff.
Our room and especially the bathroom were as master piece of simple and beautiful design....remember where we had just come from.
Convenient for a stopover. Restaurant a little pricy.
Chris
6/10 Okay
Verified traveler
Jul 24, 2015
Liked: Staff & service
Quick stopover
Room was clean but decor tired. Air con was appreciated as heat wave while staying. Vending machine for snacks handy. Staff helpful, left my pillow sadly but found and held at reception, but unfortunately not going to make it back to collect it. Didn't use spa facilities as such a short stay, but nice to have them. Free parking. Good for a stopover.
Superbe salle de bain. La deco de la chambre est vieillotte… c’est dommage. Personnel très gentil.
Damien
Stayed 1 night in Oct 2023
4/10 Poor
Ari
Oct 1, 2023
Disliked: Staff & service
Poor service with heavy price
Over priced.
The restaurant, "fine dining" was expensive with poor service.
In the end, the hotel couldn't offer a receipt from restaurant visit and too much charged.
I will not recommend this place and I would not return.
Quel bel hotel
Le spa est une merveille ,
Tres bon restaurant et service impeccable
Un 3 étoiles justifié
christophe
Stayed 1 night in Jul 2023
Response from Best Western Plus La Fayette Hôtel & Spa on Sep 2, 2023
Cher Christophe, Nous vous remercions d'avoir pris le temps de nous laisser votre avis.Ravi que vous ayez passé un bon moment parmi nous.Nous sommes fiers d’avoir pu satisfaire à vos attentes et espérons vous revoir prochainement !
Hôtel propre, confortable, literie parfaite, très belle salle de bain ; service aux petits soins.
Justine
Stayed 1 night in Jul 2023
Response from Best Western Plus La Fayette Hôtel & Spa on Jul 26, 2023
Cher Justine,Nous tenons à vous remercier de partager vos impressions suite à vos séjours dans notre établissement.A très bientôt à Epinal.Best Western Plus La Fayette Hôtel & Spa
Nous avons passé un agréable séjour dans cet établissement. Nous avons bénéficié du SPA , plutôt agréable, du restaurant , un véritable délice, tout comme le buffet du petit déjeuner.
L'hotel è sicuramente molto completo, con piscina e Spa, sala fitness. Alcune camere devono ancora essere ammodernate, sopratutto il bagno, ma nel complesso sono spaziose e con tutto il disponibile, frigo, cassaforte e servizio caffé/thé. Prezzo non del tutto economico, ma direi che li vale.