Free toiletries, hair dryer, towels

Reviews of Sleep Inn & Suites Hewitt - South Waco

2.5 out of 5
Sleep Inn & Suites Hewitt - South Waco
209 Enterprise Blvd, Hewitt, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 369 out of 773 reviews" "
Rating 8 - Good. 252 out of 773 reviews" "
Rating 6 - Okay. 96 out of 773 reviews" "
Rating 4 - Poor. 39 out of 773 reviews" "
Rating 2 - Terrible. 17 out of 773 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Need a little more variety for breakfast! Everything else was great!
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Carl,We appreciate your feedback regarding breakfast variety and are glad you enjoyed the rest of your stay. Our team will take your comments into consideration for future improvements. Thank you for choosing to stay with us!

8/10 Good

Kristy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great and the staff was awesome
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Kristy,We are thrilled to hear that you enjoyed your stay with us and found our staff to be exceptional. We strive to provide outstanding service to all our guests. If you ever find yourself back in the area, we would love to welcome you again.

4/10 Poor

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was very nice and clean as was all the interior. The staff, however, was not accommodating. We had called two days ahead to ask if it was possible to check in a little early, around 1:30-2:00 p.m., because of a wedding we were attending at 3:30. We were told that might be possible. Upon arrival, we called and were told to wait until 2 p.m. and call again. We did and were told their computers were down, and they could not accommodate us. We were unable to use one of their public bathrooms or even a closet. Luckily, our son was attending the wedding and let us change over at their hotel. I wish we had stayed there and would have had we not been scared of Sleep Inn charging us even if we called and canceled. I am writing this hotel down as one to never, never stay again!!
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello John, We are glad to hear that you found our property clean and nice. We apologize for any inconvenience you experienced due to the check-in process. Our staff always aims to accommodate guest requests when possible. We appreciate your feedback and will address your concerns with the team for improvement. Your comments are valuable to us for enhancing the guest experience in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Heather,We are delighted to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back soon for another five-star stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Shaun, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service, property conditions & facilities
Manager Jason(?) was excellent. Rooms and area were very clean. However, a fire alarm from what the fireman said was a malfunctioning alarm system went off at 2:00 AM. Wow. Also on checkin we were told no room service unless requested. There wasn’t a do not disturb sign, but each day the maids came to clean…good thing there was a safe in the room (not suggesting in the maids steal at this hotel, I just don’t like to leave valuables out)
Stayed 3 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Gregory, We appreciate your feedback regarding our clean rooms and excellent staff service. Please rest assured that your comments concerning the fire alarm and room cleaning will be shared with the relevant team members for review and further improvement. The safety and comfort of our guests are always our top priorities.

8/10 Good

Curtis

Traveled with family and small children
Convince to restaurants
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Curtis,We appreciate your feedback regarding our hotel's dining options. We have taken note of your comments and will share them with our team for their consideration. Our aim is to constantly improve our services to meet the expectations of all our guests. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good breakfast staff snd quietness very comfortable
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Ruben,We are thrilled to hear you had a pleasant experience with our breakfast staff and found the quietness very comfortable. Your feedback is truly appreciated, and we hope to welcome you back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a good place with friendly stuff.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello David,We're glad to hear you found our staff friendly during your stay. Your positive feedback is greatly appreciated as we always strive to provide exceptional service to all our guests. If you have any further comments or suggestions, feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mary,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Christopher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay for the price
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Christopher,Thank you for sharing your positive feedback with us. We're delighted to hear you found value in your stay. Your satisfaction is our priority, and we're thrilled you enjoyed your experience with us. If you have any more comments or suggestions, we'd love to hear from you.

10/10 Excellent

Don

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Don,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay at our hotel. We strive to provide all our guests with a pleasant and nice experience, and we are delighted that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Don

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Don,It is wonderful to learn that you enjoyed your stay with us! Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Richard,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Michael

Clean and well kept property. Courteous and friendly staff. .
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Michael,Thank you for your positive feedback on our clean and well-maintained property. Our team takes pride in providing excellent service to our guests. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Sandra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Tomas,We are thrilled to hear that you had such a wonderful experience during your stay with us! We strive to provide exceptional service and it's great to know that we succeeded in making your visit memorable. Please don't hesitate to reach out to us if you have any further questions or need assistance in the future. We look forward to welcoming you back again soon!

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello steve,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Our team looks forward to welcoming you back in the future.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy highway access. Near a walmart incase we had to get something.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Sean,Thank you for choosing our hotel for your stay! We're delighted to hear that our convenient highway access and proximity to Walmart were beneficial for your needs. We hope you had a comfortable stay and we look forward to welcoming you again in the future.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff - including Maxine at check-in and checkout - were both professional and personable. The hotel did a great job with all the essentials that matter - the toilet paper is actually usable unlike other budget hotels at which I’ve stayed recently and breakfast offerings were substantial - and provided strong value.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Ian,Thank you for taking the time to share your positive experience with our staff and amenities. We take pride in providing a professional and personable service to all our guests. We're glad to hear that you found our essential amenities, such as the toilet paper, satisfactory and that our breakfast offerings met your expectations. We strive to offer great value to our guests and we appreciate your acknowledgement of that. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jackie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jackie,Thank you so much for your kind words! We're thrilled to hear that everything was perfect during your stay. We strive to provide exceptional experiences for all our guests, and it's fantastic to know that we succeeded in meeting your expectations. We truly appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

WILLIAM, FORT WORTH

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and exceptionally clean. The price was unbelievably reasonable. We loved staying there.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello WILLIAM,Thank you for your kind feedback! We are thrilled to hear that you enjoyed our spacious and clean rooms at such a reasonable price. It's always a pleasure to know that our guests had a wonderful stay with us. We hope to have the opportunity to welcome you back in the future for another fantastic experience.

10/10 Excellent

Lynda R

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Lynda R,We are thrilled to hear that you had an excellent experience during your stay at our hotel. We appreciate your positive rating and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Lynda R

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Lynda R,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Kenneth,Thank you for rating us 8 out of 10! We appreciate your support and are glad you enjoyed your stay. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with. We look forward to welcoming you back in the future.

10/10 Excellent

Darla, DIMMITT

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at as very helpful.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Darla,Thank you for sharing your positive experience with our helpful staff. We appreciate your feedback and are glad to hear that our team went above and beyond to assist you during your stay. We strive to provide excellent service to all our guests and it's great to know that we met your expectations. We hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a reasonable price. No complaints.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Kevin,Thank you for choosing our hotel for your recent stay and for taking the time to share your positive feedback. We are delighted to hear that our hotel met your expectations and that you had a pleasant experience with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Dakota,Thank you for your excellent review! We are thrilled to hear that you had a wonderful stay with us. Your satisfaction is our top priority. Should you have any further inquiries or feedback, please feel free to reach out to our management team directly. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One night was all we needed-will be coming back
Our stay was great. Check in was easy and quick. Got into a clean room. Will definitely consider staying here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Carlos,Thank you for sharing your positive experience with us! We're delighted to hear that check-in was seamless and that your room was spotless. We look forward to welcoming you back again in the future.

2/10 Terrible

Matthew

Liked: Cleanliness
Disliked: Staff & service
The staff on check in was great. There was a slight odor in the hallways but not enough to leave. The reason for the 1 star rating which I have never done, was because they mowed the grass at 630am and then used a weed trimmer at 730 outside of my window. When I called the front desk they acted like there was nothing they could be done. Skip this hotel.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Matthew, We apologize for any inconvenience caused by the early morning noise. Our team will address this with the appropriate departments to ensure a more peaceful stay for our guests.

10/10 Excellent

shannon

Traveled with pets
Super friendly ! Nice accommodations and easy to get to freeway !
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello shannon,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and enjoyed our accommodations. We're glad that our convenient location near the freeway made your stay more enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Rebecca,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great stay at our hotel. Your satisfaction is our top priority, and we are happy that our team met your expectations. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Annabel,Thank you for your exceptional rating! We are delighted to hear that you had such a fantastic experience with us. We look forward to welcoming you back soon!

8/10 Good

Leo, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, convienent ,and parking was free and easy. Breakfast was great with good hours. My only complaint was the toilet seat was not good quality and the lid would not stay up!
Stayed 1 night in Oct 2023
Response from Jordan on Oct 10, 2023
Thank you for taking the time to complete a review for the Sleep Inn and Suites. We are excited to hear that you had an enjoyable time with us, other than the toilet seat issue. My maintenance tech, and myself will both look at the issue. We hope to she you back the next time that you are in the area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Kaila, humboldt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff and you can’t hear traffic on highway. Very close to Walmart.This was my second time staying here and definitely will stay again when I’m back in TX.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Kaila,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Aimee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location before and enjoyed enough to stay again - it’s conveniently located and it certainly doesn’t hurt that there are shopping and dining options within walking distance as well.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Aimee,Thank you for sharing your experience with us. We appreciate the input referring to our location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Nick Ulmen, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
ROOM WAS VERY LARGE
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Nick Ulmen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very brief stay and comfortable clean bed with warm shower in the morning
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Terri,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our bed as well as our shower. Please do come see us again.

10/10 Excellent

Javier

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
v
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Javier,We appreciate that you've taken the time to share with us regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Balaji

Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Balaji,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Manager on Sep 6, 2023
Hello Karin,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

David

Stayed 2 nights in Aug 2023
Response from Manager on Sep 24, 2023
Hello David,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

melissa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a power outage and had to make a last minute reservation, I had put pet friendly, because we had to bring our dog. Ends up, there was a $40 charge for the dog. Makes the price about the same for the three of us, which is steep for about 8 hours with a very well behaved dog. The front desk was very sweet, but I would not have stayed there if I had known about the expensive charge.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello melissa, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were very helpful, polite and professional. The room was spacious and in good repair. Very clean and comfortable.
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Jon,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and comments about our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hi Miriam,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

Karson

Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Karson,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to a Walmart store, which was convenient. I like their free breakfast. In many ways it's a better spread than a lot. We did notice that both their coffee and tea options are pretty awful, but otherwise, the food choices were good.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 13, 2023
Hello Sarah,We appreciate that you've taken the time to share with us regarding our breakfast. We hope to see you again in the future.

2/10 Terrible

David

Liked: Cleanliness
Disliked: Room comfort
Scam and totally lied to via website
It was a scam using Hotels.com. I booked a smoking room per the website. However once I arrived at the hotel I was told they are a smoke free facility and have been smoke free for sometime and have no smoking rooms at that hotel. Had I not been lied to via Hotels.com I would have never booked at the hotel period.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.