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Reviews of Brookside Motel

2.5 out of 5
Brookside Motel
1410 Jefferson St N, Wadena, MN

Reviews

8.0

Very Good

Rating 10 - Excellent. 15 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 9 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm and comfortable.
Very warm and comfortable. I had driven many miles that day and would be driving many miles afterwards. I hated to leave..
Stayed 1 night in Aug 2017
Response from Michelle at Brookside Motel on Dec 1, 2017
Thank you for allowing us to assist with your accommodation needs. We are so happy to hear that you enjoyed your stay and we hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and friendly
Nice affordable motel! Clean, and the owner is very helpful and friendly. Will stay here again :)
Stayed 3 nights in Sep 2017

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
nice place
Nice family run spot, was in area for family wedding. Only problem was housekeeping forgot to come back to pick up garbage one day. We had extra plastic bags so not a crisis. Management very fair on pricing and went out of their way to be nice. Was concerned with customer cash flow.
Stayed 4 nights in Sep 2017

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With the exception of the mattress being a little to soft, the stay was great. Everyone is really nice and the room was clean and comfortable
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

ERIC

Liked: Cleanliness, property conditions & facilities
It was ok stay
Friendly check-in. No toilet paper in the bathroom... called the office but no answer so left a message... no reply. Didn't get tp until the second day. Very poor wifi. Bed comfort wasn't great.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hometown feel
Relatively inexpensive, small room but adequate. Low budget but with all the amenities.
Stayed 1 night in Aug 2017

4/10 Poor

Dennis, Rogers, MN

Disliked: Cleanliness, property conditions & facilities, room comfort
Very small bathroom. Thin walls, could actually hear conversations from ajoining room. Frequent trains with horns used nearby.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Room comfort
My first impression was 'I'm glad I will be here only one night', but it was the best night of sleep I have had in quite some time!!
Stayed 1 night in Aug 2017

6/10 Okay

Gerald

Disliked: Room comfort
So So Motel
It was just okay, beds were not comfortable.
Stayed 1 night in Jul 2017

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little motel.
Nice, quiet location. The owner is very friendly and helpful. I will definetly stay there again.
Stayed 3 nights in Jul 2017
Response from Michelle on Jul 8, 2017
Thank you for the review. We look forward to seeing you again.

8/10 Good

Danielle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Response from Michelle on Jul 8, 2017
Thank you for the 4 stars. Hope to see you again in the near future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not overly fancy but nice place to stay
Great service and very friendly
Stayed 1 night in Jun 2017
Response from Michelle on Jul 8, 2017
Thank you for the review. We hope to see you again in the near future.

10/10 Excellent

Mark, Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our New Go-To Motel For The Area
My family and I travel through this area for fishing trips, and basically need a place to rest after the trip from Omaha, before we begin our week at the resort on Dead Lake (Kimp's Kamp). We stayed here based upon the favorable online reviews, and it exceeded our expectations. The room was impeccably clean and well kept, the beds comfortable, the room more spacious than we expected, and the Wi-Fi had surprisingly good consistency. Michelle (the manager) could not have been more friendly or accommodating. We were actually kind of sorry to leave the next morning! This is basically a comfortable, down-to-earth place to get a good night's rest, so don't expect a complementary breakfast and swimming pool. For what we needed in this case, it was perfect, and we hope to stay there again. Thanks a lot, Michelle!
Stayed 1 night in Jun 2017
Response from Michelle on Jun 19, 2017
Thank you so much for the positive review. It's great to hear that we are doing what we need to do to keep guests happy and comfortable. It was a pleasure having you here and we look forward to your next visit.

6/10 Okay

Mixmaster, USA

Liked: Cleanliness, staff & service, room comfort
Ok to stay
Was ok. Went a day with no toilet paper and the office was close most all day. Other than that I slept good.
Response from Michelle, Owner on May 22, 2017
We apologize for the TP issue. New cleaning staff still in training. :( Glad your stay was good otherwise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small motel, comfortable beds.
We checked in 15 minutes late and the staff accommodated us kindly. The room was bigger than expected and very clean. The shower was small and there was only one plug in in the bathroom, but it worked just fine. Overall we were very pleased with our stay.
Response from Michelle, Owner on May 22, 2017
Glad your stay was pleasant. Unsure of the room you had but we are steadily upgrading showers so hopefully next time you'll have one of the newer ones. :)

8/10 Good

Shawn, Idaho

Liked: Cleanliness, staff & service, room comfort
Surprisingly Comfortable
While the motel building is a bit of a blast from the past, they have upgraded the bathroom and mattress, making the place very comfortable. It was also very clean. Add good quality, free Wi-Fi, and I don't really need anything more out of a room. Oh, it was also at least $20 cheaper than any place else as well. Nice job!

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage homey feel
We were in town for a family gathering and just needed a place to sleep. The Brookside fit that bill. It was clean and quiet, it had a homey feel. The owner was very pleasant. We would definitely stay there again.

8/10 Good

joanne, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Brookside Motel in Wadena, MN.
Good sleeping conditions with supportive mattress, little road noise. Many channels on cable tv. Outlets for charging phones, using laptop or i-pad. Microwave and frig and coffee maker. Could have stayed several nights comfortably.

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place for a quiet stay with a home feel
beds were comfortable, bedding was nice, had a home feel to the room, had access to walmart and several restaurants near the stay. very close parking, friendly service.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok stay. What you expect from a small motel. Very clean but aging.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly room.
the bedding towels smelled like bounce. Bathroom smelled like sewer water backing up. Water started coming up the sink in the bathroom. Both of us had a hard time sleeping in the smell of the room. A room over they were talking really loudly until 130 am. We will never ever stay there again!
Response from Michelle, Co-Owner on Sep 12, 2016
Sorry you found your stay unpleasant. Yes, we use bounce on towels for static reduction but we don't use it for bedding. We would have tried to find the problem with the water backup issue had it been reported. Thank you for your input. We've only had the motel for 4 years and doing everything we can to make the necessary improvements. Sorry to hear that you won't be back but your input will help us to hopefully prevent problems for future guests.

10/10 Excellent

KATHERINE, Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Our stay was perfect. Our dog had room to walk about o outside and the room was very large. Lots of space.
Response from General Manager on Sep 12, 2016
We are glad to here you had a good stay and hope to see you again in the near future.

10/10 Excellent

Sigita, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, cozy place.
Cozy, clean, comfortable place on a quiet street, yet within easy access to highway. Staying there felt more like cottaging at Grandmas than being in a hotel. Loved it, and would definitely stay there again.

10/10 Excellent

Alm , Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very friendly owner!
My first time ever to stay in a motel/hotel by myself and it was much better than expected! The owner was great and so friendly, place was quiet and clean! Only thing was the shower was a little rundown, but worked just fine! Bed was comfy and room was exceptionally clean! Thanks for a great experience! I'll definitely stay here again when traveling to the Wadena area!
Response from Michelle, Co-Owner on Sep 12, 2016
Thank you for your review. We are definitely working on replacing showers. Just takes time and money....which there never seems to be enough of either. Thank you, again and we hope to see you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
We were looking for a place to stay close to an event we were attending. This was quite a surprise - very quaint, loved the hard wood floors.
Response from General Manager on Sep 12, 2016
Glad you enjoyed your stay and hope to see you again in the near future. Glad to hear that our choice of going "wood" on the floors is working out for our guests.

8/10 Good

Lorna, Big Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Lots of TV channels.

6/10 Okay

J, MN

Liked: Cleanliness, room comfort
Wood paneling, offbeat charm
This is very far from a chain hotel: wood panelling, kitsch/ country type decoration, separate entrances. The rooms are well designed though and include chairs with ottomans, automatic shutoffs, and is pet friendly, with a few rooms reserved for the pet-allergic. Clean room, plenty of towels, cozy feel, if slightly unaired. The downside is that Wadena has horrendous-tasting water (faintly rusty) and the hotel does not filter or treat it, so I was unable to drink the water, had to buy drinking water, and I dared not use the VERY inviting shower facilities :(.
Response from Michelle, Co-Owner on Sep 12, 2016
Thank you for your review. We do "filter" our water since we are on "well water". It is safe to drink and shower as we have it tested yearly to ensure it's ok. We can only presume that you may have been in Room 13 since that's the only room with an ottoman but will look into possibly rearranging the room to be less "bottlenecky" :)

10/10 Excellent

Lorna, Mankato MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late and left early which was our plan so we this motel met our needs perfectly.

6/10 Okay

ALAN, Mpls

Liked: Cleanliness, staff & service
Not bad for a roadside stop.
This is one of those typical roadside low end motels. Rooms are very small although the bathroom was unusually roomy. Shower was perfect for a skinny 10 year old or large cat. The folks who I assume are the owners are as nice as they come and made the stay a bit more pleasant. Nothing really wrong with anything, just not a lot of room and as is typical in these places, your outlets come from a breaker bar. It’s all about a price and this is a decent value for a relatively small price. Nothing walkable, sort of at the end of town.

6/10 Okay

Verified traveler

Good stay for a business trip.

10/10 Excellent

Sheryl, North Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in town.
Very nice motel for a short stay. Owner/staff is very accommodating, and the motel is exceptionally clean. Very comfortable bed. Great TV/reception.
Response from Michelle on Feb 13, 2016
Thank you, Sheryl. We enjoy having you with us when you come for the Verndale events. We are continuously updating and the showers are close to top of the list. Bare with us....they will get update as soon as we can get them done. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Shelf
Staff was very friendly. Motel was clean and quiet! Pet friendly was another plus.
Thank you. We do strive to make every guest's stay enjoyable. We appreciate all feedback and we are grateful that you took the time to review us.

8/10 Good

Mark, Cottage Grove MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Route 66 type.
Very clean and good beds, updated bathrooms Very friendly and personable unlike large chain hotels
Response from Michelle on Feb 13, 2016
Thank you!! We strive to make every guest's stay comfortable. A/C's will eventually be replaced with quieter units....just takes time. We hope to see you again in the future.