Deluxe Room, 1 Queen Bed, Jetted Tub | Jetted tub
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Reviews of Mercure Wagga Wagga

4 out of 5
Mercure Wagga Wagga
1 Morgan St, Wagga Wagga, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 511 out of 1002 reviews" "
Rating 8 - Good. 375 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Julie

Stayed 1 night in Apr 2024

10/10 Excellent

Jo

Traveled with family
Liked: Amenities
Lovely property.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, and we're glad you enjoyed your stay! We hope to see you again soon!

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service
Great location, very clean. The negatives the bathroom needs a revamp. They do not have toilet roll’s anymore. Beds were too soft. Loved the free Foxtel.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, we are currently in planning for a revamp by the end of the year. We hope to see you again soon for another visit!

8/10 Good

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable stay. Milk at buffet breakfast was off but otherwise a nice offering. Condition of property was fine for the price.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, I'll pass it on to our Kitchen to keep a better eye on! We hope to see you again soon!

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, we're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Pramil

Stayed 1 night in Jan 2024
Response from Mercure Wagga on Mar 22, 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us! We look forward to seeing you again soon!

4/10 Poor

Rajaram

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Messed up with my booking. First they couldn't find my booking, and then they said breakfast is not included while I had booked breakfast. The restaurant almost charged me for someone else's food. And after I asked for the bill they realised it was wrong. Overall, they're unapologetic.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didnt function and had to get assistance. Staff were friendly and helpful. Place is tired and needs a refurb.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, we're glad our team was able to help! We're currently in planning for a revamp by the end of the year, so we hope to see you again soon for another stay!

6/10 Okay

Lauren

Traveled with family and small children
Liked: Staff & service
The room is pretty tired! Feels like it all needs a re-paint and new lighting. Room was clean and tidy, beds comfortable and towels were fine, but initial feeling was a little disappointing when arriving. My childs bare feet were dirty after running around in the room for a night so made me wonder how clean the floor really was!
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your feedback, we're currently working with our housekeeping team to train a new squad, we'll be sure to make sure they know to maintain standards! We're in planning for a revamp by the end of the year, so we hope to see you again soon for another visit!

10/10 Excellent

Emma, Meadowbank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent area - close to the CBD but very quiet. Room was stylish & very clean. Couldn't have wished for anything better.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we're glad you enjoyed your stay! We hope to see you again soon!

8/10 Good

Timothy

Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Okay

Rahul

Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excellent

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specious, clean, convenient location and nice staff.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon for another wonderful stay!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

10/10 Excellent

Jacky

Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Good

Neala

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was food under our bed and the pool was green.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, that's not great to hear! We will be in contact with our Housekeeping team to make sure the squad is maintaining standards! We hope to see you again soon for a better stay!

8/10 Good

Sachith

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Okay

Dai

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Air conditioner remote control did not work. Carpet was dirty and old. Property in needs of a good renovation.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review. We're currently in planning for a refurb by the end of the year, so we hope to see you again soon!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

6/10 Okay

Jenny

Liked: Staff & service
Overall location was good but the room felt a bit dated - carpet stained, lumpy mattresses, no microwave, bathroom needed a refurb and fridge very small with no freezer
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we're sorry we didn't meet your expectations. We do offer a microwave in the Guest Laundry, and we do have rooms with a freezer attachment as part of our kitchenette next time you book, if that is a high-priority inclusion! We're currently in planning for a refurb, so we hope to see you again soon for another stay!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, room are basic but clean, there was no extra pillows, the beds are verrry soft, felt like your feet are way above your head the whole family , didn’t have a very good night sleep.
Stayed 1 night in Jan 2024
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we're sad to hear you didn't enjoy your stay, but we hope to see you again after our planned refurb for a better sleep!

4/10 Poor

Adam

Liked: Cleanliness
Was not told the resturant was closed on the web site or by the lady at the reception. This was the reason why i picked this hotel. There was no freezer in the fridge so i could not freeze my ice packs ready for the next days journey. The toilet paper dispenser belongs in a public toilet at the local football ground not in a 4 star motel. Didnt like been gouged on price because i had a late booking. Wont stay at mercure again. Better value else where.
Stayed 1 night in Dec 2023

10/10 Excellent

Nini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Mercure, friendly staff and rooms were clean
Stayed 1 night in Dec 2023
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Good

Merryl

Stayed 1 night in Dec 2023
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Good

Emma, Pudsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Wagga on Feb 6, 2024
Thanks very much for your review, we hope to see you again soon!

2/10 Terrible

Saba

Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks for your feedback, we hope we get another opportunity to help you enjoy your stay!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything with great, I will say the staff in the restaurant seemed unhappy (particularly one of them), I bumped into someone else who stayed there the same night as me and they had the same opinion of the restaurant staff (the same staff member too).
Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we'll make sure we follow up with the staff member! We're glad you enjoyed your stay otherwise! See you again soon!

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excellent

peter, Leeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wagga trip
great weekend
Stayed 1 night in Oct 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

2/10 Terrible

Gregory

Traveled with family
Disliked: Staff & service, room comfort
To stay here overnight and not use any breakfast or dinner options would be okay if you like soft old beds. Reception staff were very nice and tried to help wherever possible. Breakfast and dinner staff were the worst I have ever had to deal with. Stay clear
Stayed 2 nights in Oct 2023

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shower had some mould in it and breakfast hot food was cold if you didn’t get there right at the start. But staff were lovely, the place was quiet despite being booked out, and the room was generally comfortable.
Stayed 2 nights in Oct 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we'll follow up with our staff to make sure the processes are being better followed.We hope to see you again soon!

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious.
Stayed 1 night in Oct 2023
Response from Mercure Wagga on Oct 17, 2023
Thank you very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

thomas, quakers hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Mercure Wagga on Oct 16, 2023
Thanks very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Hui

Business traveler
Liked: Amenities
Good location, later check in and easy parking.
Stayed 1 night in Oct 2023
Response from Mercure Wagga on Oct 16, 2023
Thanks very much for your feedback, we're glad to see you enjoyed your stay! We look forward to seeing you again soon!

8/10 Good

Maree

Stayed 1 night in Oct 2023
Response from Mercure Wagga on Dec 12, 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! See you again soon!

10/10 Excellent

haotian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Mercure Wagga on Oct 8, 2023
Thanks for your feedback, we're glad you enjoyed your stay! We look forward to seeing you again soon!

6/10 Okay

Kerrie

Business traveler
Liked: Cleanliness, staff & service, amenities
The bed was so soft you Sa k into it. Room
Stayed 1 night in Sep 2023
Response from Mercure Wagga on Oct 2, 2023
Thank you very much for your feedback, we hope to see you again!

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mercure Wagga on Sep 28, 2023
Thanks very much for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Mercure Wagga on Oct 12, 2023
Thanks for your feedback, we're glad to hear you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quick & easy check in, delicious food & room service
Stayed 1 night in Sep 2023
Response from Mercure Wagga on Sep 6, 2023
Thank you for your feedback! We're glad to hear you enjoyed your dining and in-room experience! We look forward to seeing you again soon!

10/10 Excellent

Warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and nicely presented. Helpful staff
Stayed 1 night in Aug 2023
Response from Mercure Wagga on Sep 4, 2023
Thank you very much for your feedback, we're glad we could make your stay an enjoyable one! We look forward to seeing you again soon!

10/10 Excellent

ricky

Stayed 1 night in Aug 2023
Response from Mercure Wagga on Sep 18, 2023
Thanks very much for your feedback, we're glad to hear you enjoyed your stay! We look forward to seeing you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, excellent dining room!
Stayed 1 night in Aug 2023
Response from Mercure Wagga on Aug 18, 2023
Thank you very much for your feedback, we're glad to see you enjoyed your stay! We hope to see you again soon!