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Reviews of Capri Motel

2.5 out of 5
Capri Motel
2003 Melrose St, Walla Walla, WA

Reviews

6.4
Rating 10 - Excellent. 90 out of 396 reviews" "
Rating 8 - Good. 103 out of 396 reviews" "
Rating 6 - Okay. 63 out of 396 reviews" "
Rating 4 - Poor. 76 out of 396 reviews" "
Rating 2 - Terrible. 64 out of 396 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Froilan

Traveled with family
Liked: Amenities
The manager who’s in charge is very nice and helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Marcalina

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely DISGUSTING and needs shut down ASAP. They are infested with cockroaches and have dirty needles/used foils with drugs smoked on them lying around. Mold in the bathtubs, sinks & etc. I’m so disgusted by this place I would rather sleep in the cold outside before I would EVER pay for a room let alone stay at a room at this slum motel.
Response from jk on Feb 16, 2024
sorry for inconvenience

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2024
Response from jk on Feb 16, 2024
Thank you for your feedback.

2/10 Terrible

Carolyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from jk on Feb 16, 2024
Thank you for your feedback

2/10 Terrible

Cristina

Disliked: Staff & service, amenities, property conditions & facilities
Utter filth and health code violations everywhere. Took lots of pictures. Reported to Better Business Bureau. Not fit for humans or animals.
Stayed 1 night in Dec 2023
Response from MK on Dec 28, 2023
sorry, for the inconvenience, we are looking and figuring out what are the issues, Thank you for sharing your feedback.

6/10 Okay

Adem

Stayed 1 night in Dec 2023
Response from MK on Dec 23, 2023
Thank you for sharing your feedback.

2/10 Terrible

Zane

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors, hair in the shower, no locks on the doors and will walk in on you while you are changing and will just stand there while you are half naked politely trying to tell them to leave.
Stayed 1 night in Dec 2023
Response from MK on Dec 23, 2023
we apologize that our service did not satisfy your expectations.

8/10 Good

bob

Stayed 3 nights in Dec 2023
Response from Mk on Dec 20, 2023
Thank you for your positive feedback and review.

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities
Avi and staff are great!! Rooms are good, fridge and microwave make things easier!! Thx and Happy Holidays!!
Stayed 2 nights in Nov 2023
Response from MK on Nov 21, 2023
Thank you so much you making my day with positive feedback, Have a good day.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Low key and very quite
Stayed 2 nights in Sep 2023
Response from MK on Nov 15, 2023
Thank you so much for your positive feedback.

8/10 Good

ANGEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from MK on Oct 24, 2023
Thank you for your review and feedback!

6/10 Okay

Cheryl

Liked: Staff & service
Very clean
Stayed 2 nights in Oct 2023
Response from MK on Oct 24, 2023
Thanks so much for your good review and feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but suitable and conveniently located.
Stayed 1 night in Oct 2023
Response from MK on Oct 24, 2023
Thank you so much for sharing your experience with us and we hope to see you again soon.

6/10 Okay

Maddie

Traveled with group
Liked: Staff & service
Good place to stay on a budget — I would just bring your own sheets if you have extra room! (Ours had a fair bit of dirt stains and wet spots)
Stayed 3 nights in Oct 2023
Response from MK on Oct 24, 2023
Thank you so much for your review and feedback.

6/10 Okay

bob

Traveled with group
Disliked: Staff & service
Going down the street to local store to check in was weird
Stayed 3 nights in Oct 2023
Response from MK on Oct 24, 2023
We apologize that our service did not satisfy your expectations, Thanks.

6/10 Okay

Jim H.

Stayed 1 night in Oct 2023
Response from MK on Nov 5, 2023
Thank you so much for sharing your feedback and review. Have a good day.

8/10 Good

Devin and

Liked: Cleanliness, property conditions & facilities, room comfort
Descent value for a nights sleep
Clean and comfortable nights sleep although the neighbors were pretty noisy - not the hotels fault. Some of the towels were stained. I'm sure they were washed but had grease stains or something on them that didn't come out. And there was a napkin or tissue wadded up and sitting on the head board of the other bed, so I slept in the other bed.
Stayed 1 night in Oct 2023
Response from MK on Oct 24, 2023
Thank you so much for sharing your experience with us and we hope to see you again soon.

2/10 Terrible

sharon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
near a bus stop
Stayed 2 nights in Oct 2023
Response from MK on Oct 24, 2023
We apologize that our service did not satisfy your expectations, Thanks.

8/10 Good

Colleen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Pet friendly! Great budget motel.
Stayed 3 nights in Oct 2023
Response from MK on Oct 12, 2023
Thank you for taking the time to write an online review regarding your recent stay at our hotel. Have a great day. Thank you!

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MK on Oct 12, 2023
Thank you so much for taking the time to give us feedback on your experience during your stay with us. We hope to see you in the future.

10/10 Excellent

Douglas

Stayed 2 nights in Oct 2023
Response from MK on Oct 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our motel.Thank you so much. We hope to see you in the future.

8/10 Good

Gary

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from MK on Oct 12, 2023
Thanks for the great review! We hope you can stay again real soon! Thank you so much.

2/10 Terrible

David

Disliked: Cleanliness
Highly Disappointed, grossed out.
After checking in at the convenience store counter, which was ok, the room seemed fine. Simple, not fancy but functional. Turning down the bed revealed large dirt smears on the sheets. Samples of every type of human body hair, pillows and sheets. Put on my glasses and found dental floss on the floor at the bed, along with other small "garbage". Got my money back.
Stayed 2 nights in Sep 2023
Response from MK on Oct 12, 2023
Dear David, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance and we will do better in the future. Thank you.

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Solid, cheap motel. Don’t expect the world, and you will not be disappointed.
Stayed 2 nights in Sep 2023
Response from MK on Oct 12, 2023
Thanks so much for sharing your experience with us.

6/10 Okay

Shanna

Traveled with family
Stayed 1 night in Sep 2023
Response from MK on Oct 12, 2023
Thank you so much for sharing your positive feedback with us. We hope to see you again soon.

6/10 Okay

Myron

Business traveler
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from MK on Oct 12, 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the race track
Stayed 2 nights in Sep 2023
Response from MK on Sep 26, 2023
Thank you for the perfect score. Hope to see you soon!

4/10 Poor

Dennis

Stayed 1 night in Sep 2023
Response from MK on Oct 12, 2023
Thank you for your feedback, and we apologize for your negative experience. We hope you will give us another chance in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful
Stayed 1 night in Sep 2023
Response from Mk on Sep 16, 2023
Thank you for taking the time to write such a great review about your recent stay experience with us. We hope to see you again on your next visit to Walla Walla. Thanks,

6/10 Okay

Debra

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from MK on Sep 16, 2023
Thank you for taking the time to write an online review regarding your recent stay with us.

2/10 Terrible

Clydette

Traveled with group
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from MK on Sep 16, 2023
We apologize for that and will address the issue with our staff. Hopefully, you give us a chance to redeem ourselves. Thanks for staying with us

8/10 Good

Lilia

Stayed 3 nights in Aug 2023
Response from Mk on Sep 16, 2023
Thanks for staying with us we appreciate your feedback.

4/10 Poor

darrell

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
disappointed
ran down, neglected
Stayed 1 night in Aug 2023
Response from Mk on Aug 30, 2023
Dear Darrell, Thank you for your feedback regarding your recent stay. I would like to apologize on behalf of the entire motel for failing to meet your expectations. We will be using this information to make the necessary improvements in order to create exceptional stays for all our future guests. Kind Regards, General Manager

8/10 Good

Karen

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Within walking distance to the racetrack
Stayed 2 nights in Aug 2023
Response from Mk on Aug 21, 2023
Thank you for staying with us.

10/10 Excellent

Chasity

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mk on Aug 21, 2023
Thank you for your positive feedback and see you again.

10/10 Excellent

olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean!
Stayed 1 night in Aug 2023
Response from Mk on Aug 21, 2023
Thank you for your positive feedback. Please stay with us again

10/10 Excellent

Tisha

Stayed 2 nights in Aug 2023
Response from Mk on Aug 21, 2023
Thank you for staying with us.

2/10 Terrible

Gary T

Stayed 4 nights in Aug 2023
Response from Mk on Aug 30, 2023
we are very sorry could meet your expectations and we will try to improve, Thank you.

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mk on Aug 21, 2023
Thank you for your feedback.

2/10 Terrible

Desiree

There were ants everywhere! In the bed, on the walls! Everywhere!
Stayed 1 night in Jul 2023
Response from Mike on Aug 3, 2023
I'm sorry about that, but we can clean the rooms properly.

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
when i woke up in the morning, there were ants everywhere crawling on the wall and all around the bathroom sink
Stayed 1 night in Jul 2023
Response from Mike on Aug 3, 2023
First, I'm sorry for everything, every time we will try to give the best service to our clients. Thank you

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mk on Jul 15, 2023
, Thank you taking time to write an online review regarding your visit at our hotel, we are so pleased to receive this near perfect score from you! We look forward to your next visit to the area, see you soon!Thanks,

4/10 Poor

Beverlee

Traveled with pets, Traveled with family
Disliked: Staff & service
I had to go off property to rent the room, I reserved a 2 bed room for my adult son and myself. Got a 1 bed room. Not being familiar at all with keycards I got locked out of thr room and it took almost 1 1/2 hours to get back into the room. I do not feel the Capri deserves a higher rating
Stayed 1 night in Jul 2023
Response from MK on Jul 15, 2023
We are very sorry to hear of a disappointing experience for your stay. This is not what we stand for at the Capri Motel. We believe this is an isolated incident, please reconsider giving us another chance to make up for our shortcomings.Sincerely

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Left after one night. Curtains hanging off , found bottle cap on floor,and a cherry pit. Light over counter did not work and the sor conditioner was too cold and we had to shut it off, then hot too hot. Dumpy place with check-in at the convenience store on the corner
Stayed 2 nights in Jun 2023
Response from Mk on Jul 15, 2023
I would like to apologize for the incident you experienced here at our hotel. I send my sincere apology.

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This room was broken down. The main light was out, it was 100 degrees with not showing of air conditioning, the curtains were falling off the hooks, and the chemical smell was so bad you could not breathe. We did not stay. We left.
Stayed 1 night in Jun 2023
Response from Mk on Jul 15, 2023
I would like to apologize for the incident you experienced here at our hotel. I send my sincere apology.

8/10 Good

Joy

Liked: Staff & service
We have stayed at this property in the past. It is a much older hotel. It does have some long term guests whom were pretty loud. The room smelled like it had a good cleaning, however the floor was dirty. For the cost and where it was located it was a great place for us to be when visiting family.
Stayed 1 night in Jul 2023
Response from Mk on Jul 15, 2023
Thank you for your feedback! We'd love to accommodate you again. Please feel free to contact us at any time with any questions or concerns.

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Mk on Jul 15, 2023
Thank you for your feedback! We'd love to accommodate you again. Please feel free to contact us at any time with any questions or concerns.

10/10 Excellent

Barbara

Traveled with family
Great rooms, great price, staff was very nice!!
Stayed 3 nights in Jun 2023
Response from Navi on Jun 27, 2023
Thanks for your review & thank you for staying with us...

10/10 Excellent

Desiree

Stayed 2 nights in Jun 2023
Response from Mk on Jul 15, 2023
Thank you for your feedback! We are very happy to see you enjoyed your stay! :) We'd love to have you back anytime.

8/10 Good

Cristian

Stayed 1 night in Jun 2023
Response from Mk on Jul 15, 2023
Dear guest, Thank you for your feedback. We hope to see you again on your next trip to Walla Walla. We appreciate your business.