Ratings based on 481 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not a good Spot
Posted May 30, 2017Terribly noisy - lots of issues with guests up all night playing music - staff unresponsive - just a bad hotel with a bad infrastructure
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
We apologize for the disturbances from other guests during the night. We're sorry you did not sleep well in our hotel and that we failed to resolve the problem while you are here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler
Posted May 12, 2017
Good cost performance overall. Probably the only economic hotel nearby
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are so happy to know all went great during your stay and that you were impressed with the great value we offer. It was a pleasure hosting you at Extended Stay America - Boston - Waltham - 32 4th Ave., and we hope you are already planning another trip our way.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from new york
Nice room. Friendly staff
Posted May 11, 2017Hotel staff was very nice. Our room was not set up for our family and we had to ask for bedding and pillows for the pull out sofa.
The so called grab and go Breakfast left much to be desired and could be done so much better with more options and drinks as there was only coffee and the a pay vending machine.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Leslie, thank you for choosing to stay at Extended Stay America - Boston - Waltham - 32 4th Ave. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our staff. However, I am sorry for not meeting your expectations in regard to our breakfast offerings and have taken a note of the same. We appreciate your business and hope to have the opportunity to welcome you back soon!
Sincerely,
General Manager
by A verified traveler
Good location; HORRIBLE housekeeping
Posted May 3, 2017
Pros: Location was good. Desk staff was ok. The condition of the room, however, lessened any positive impressions.
Cons: See above. Isn't it obvious.
Location: Location ok. Boston.
Desk staff was variable. But, the condition of the room in terms of housekeeping was terrible. The bathroom sink did not drain. The towel sets had not been changed; one facecloth was missing ... but actually a previous guest had jammed one used facecloth onto the top of the shower bar ... and there it had remained. The mattress for the fold out couch was covered with accumulated crumbs and dirt; no one it seemed had even looked at it even though we had informed the hotel that we had intended to use the couch and the bed. In fact, one of our party of two slept on the floo; it seemed cleaner than the fold out mattress.
Complaints and a list of problems were presented to the day time and evening desk staff but during the day while we were out nothing got done. No one touched the room at all.A second night on the floor. A request for a refund for the second night was answered with,'You made the reservation through Expedia; Expedia will have to handle it.' So much for customer service. Policy trumps people. VERY disappointing.
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveler from Nantucket,Ma
Was close to medical facility
Posted Apr 16, 2017Was clean and friendly easy to get to and close to most stores an restaurants.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We really value your great feedback about your stay away from home with us. Thank you for choosing Extended Stay America. We hope to see you again soon.
by A verified traveler
yuck
Posted Mar 18, 2017
Pros: nothing
Cons: evreything
nothing apealing about this establishment at all. Even though i had a non-smoking room, it still smelled of cigarette smoke. Room was dark, sheets were scratchy...just not a place i will stay at again.
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you didn't enjoy your stay with us .We try and make sure our accommodations are exceeding standards for our guests, but it seems as in this case we missed the marked. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that despite the experience you had, you will consider us again in the future.
by Candice
Posted Mar 17, 2017 on Hotels
by A verified traveler
Convenient and clean
Posted Mar 7, 2017 on HotelsThe room was very homie with a ful sized fridge, microwave and stove. Untensiles, pots, pans and plates were all able to be checked out at the desk.
Comment from Hotel Management
Mar 16, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to read you were satisfied with your room accommodations and the fully equipped kitchen provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
by A verified traveler
Mildew
Posted Mar 2, 2017 on HotelsThe hotel is convenient and has a neat appearance. Was on the first floor, and noticed the window was open when I first came in.
The strong smell of mildew was overwhelming as the night went on (came in late else would have changed the room).
Checkout lady left us waiting because she was smoking outside
Comment from Hotel Management
Apr 6, 2017 by Manager, Hotel Management
Thank you for providing us with details about your stay. Your comments in regards to our neat appearance and location are much appreciated; yet, I was disheartened to read your troubles with odor and your check out. As this hotel’s manager, I can assure you that I have reviewed your comment with our staff to ensure we are always available to our guests and that we are always mindful of odors. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
by Miguel
Okay
Posted Feb 10, 2017 on HotelsIt was okay shower knob broken wifi no good
Comment from Hotel Management
Mar 16, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. Please know that we are sincerely sorry that the room you were staying in had a broken shower fixture. The rooms are checked several times prior to any guest arriving, but something may be still missed unfortunately. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that despite the experience you had, you will consider us again in the future.