Ratings based on 575 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Carolina
Posted Jun 22, 2018
I was not pleased with the room space
Comment from Hotel Management
Jun 22, 2018 by Hotel Management, Hotel Management
Wilson, thank you for being our guest. We are sorry that you were unhappy with the size of your room and regret the inconvenience it caused. Thanks again for your feedback, and we hope to have an opportunity of hosting you back.
Sincerely,
Hotel Management
by A verified traveler
Posted Jun 21, 2018
Worst breakfast ever.
Comment from Hotel Management
Jun 23, 2018 by Hotel Management , Hotel Management
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
by A verified traveler
Posted Jun 18, 2018
Very clean.
Comment from Hotel Management
Jun 20, 2018 by Hotel Management , Hotel Management
It’s a pleasure to read about your stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience. Thanks for leaving your comments, and we hope to welcome you back the next time you are visiting our area.
Sincerely,
Hotel Management
by A verified traveler
Posted Jun 15, 2018
Front desk guy does it all! We'll leave the desk unattended to go and do room service for however many guests this three floor hotel has.
Comment from Hotel Management
Jun 16, 2018 by Hotel Management , Hotel Management
We appreciate your comments about your stay. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for failing to meet your expectations. We value your business and hope you will consider giving us an opportunity to welcome you again.
Sincerely,
Hotel Management
Recommended
for Everyoneby A verified traveler
Great hotel
Posted Jun 15, 2018Great staff great hotel all around and the price was great too recommended
Comment from Hotel Management
Jun 15, 2018 by Hotel Management, Hotel Management
Thank you for recommending Extended Stay America. We are glad to know you loved the excellent service provided by our staff and that you found us to be a great price. It was a pleasure hosting you, and we cannot wait to welcome you again.
Sincerely,
Hotel Management
by A verified traveler from Boston
Posted Jun 11, 2018
Called Expedia late into the night as we decided to find a room after midnight while traveling. Assured we had a room here and headed the 30 minutes away to check in. Upon arrival the unfriendly desk associate told me I had no reservation and should have checked in at 3pm like they suggest. I had informed him I called Expedia because it was so late and was assured I had a reservation and I even paid for the room. This man refused to help me, even after I called Expedia in his presence. At 2am I walked next door to another hotel with a similar name and was able to secure a room. At 2am, I was exhausted and extremely unhappy with this hotel staff and Expedia staff. I will not use this site nor this hotel ever again.
Comment from Hotel Management
Jun 14, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you.
Hotel Management
by A verified traveler
Posted Jun 9, 2018
The hotel has ratty towels. It has no food. It is supposed to be a suite, but they don't even provide a sponge and liquid dish soap. The staff is very nice, and try their best with a low quality property.
Comment from Hotel Management
Jun 10, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and that you felt unsafe while you were here. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us another opportunity to provide you with a better experience on your next stay.
Sincerely,
Hotel Management
by A verified traveler
Posted Jun 8, 2018
problems we faced: slow check-in, room #327 smells curry, A/C setting not working, lampshades bent, closet doors broken, sanitary cover lose, noisy refrigerator, noisy and dirty hallways, dirty dishes in dish washer. No coffee cups in breakfast (were supplied 10 min after claim). The whole place seems understaffed
Comment from Hotel Management
Jun 9, 2018 by Hotel Management, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit.
Sincerely,
Hotel Management
by A verified traveler from Extended Stay Waltham MA
Most horrible hotel experience
Posted Jun 1, 2018Room appeared not ready or fit for use...thermostat broken, phone not working, a/c too loud, room above had high school sports team partying despite repeated complaints. Was told I'd be moved but didn't happen. Manager never available and staff claimed inability to act.
by A verified traveler
Posted May 29, 2018
Double booking. Paid additional amount to change the room.
Comment from Hotel Management
Jun 3, 2018 by Hotel Management , Hotel Management
On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.
Sincerely,
Hotel Management