Ratings based on 14 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles, CA
Posted Jul 24, 2019
The hotel is in Shimey Bay, on the beach, far from the crowded cities. Definitely stylish, European hotel, looks like a big bungalow, as opposed to the nearby Westin Hotel, which looks like bunch of concrete blocks. Exceptionally well trained staff!! Chris at the reception helped me with organizing our transportation to Haikou Airport. She also help me withdraw some cash from the bankomat. We got a very good deal on the room through Expedia.
Comment from Hotel Management
Aug 30, 2019 by Ivy Wu, Hotel Management
Dear Guest, Thank you for your kind review. We are pleased to hear that you enjoyed your stay and found the service rendered by our associates to be up to your expectation. Thank you for staying with us and we look forward to being of service to you again.
by A verified traveler from Edmonton
Posted Feb 18, 2019
Only thing I liked was the upgrade to our room. From airport shuttle and check in, they stated they could locate my room. I booked two rooms through Expedia and they couldn’t locate it. The thing that made it terrible was the airport shuttle. Due to my last problem with Mangrove Yelin in Sanya, China, I wanted to ensure I was getting. A free shuttle for my family of 7. They stated and confirm they will have a car ready for us at 8PM. I called around 7 PM, and was told they do not have me confirmed for a shuttle for that time and only have 3 spots if I want 8. We argued and told them we wanted a bus for 7 people and we called and confirmed yesterday. They then said the only thing they can do is to drive 6 people there first. We argued and said we still have one more guest and needs to arrive. They said the next car is at 10:30. We got really upset and said we need a car to follow. They agreed and set up another shuttle for my one guest at 8:30 to 8:45. After once that was settled they upgraded our room which was nice of them. It was a really beautiful room with a private swimming right by the ocean. Since we got to our hotel so late, we wanted to swim before we had to leave early that morning. We called guest services and they even sent people to clean our pool! This is why I couldn’t rate them as “terrible” it was still very disappointing after going through so much in Sanya or Wanning, China
Comment from Hotel Management
Feb 24, 2019 by Ella Chen, Hotel Management
Thank you for sharing your staying experience with us. Please rest assured that we take your comments seriously and it will be shared with related department. We will try our best to improve the aspect you mentioned. Thank you for staying with us and we look forward to being of service to you again.
by James
Clean hotel, poor service
Posted Jan 5, 2017 on HotelsThe rooms are beautiful and modern. The rug under the beds has a terrible odour though. The grounds are beautiful but the staff seem mostly sad. The kids club is filthy and lacks facilities and they managed to find the only person in China who doesn't like children and put her in the kids club. Food mediocre and overpriced
by Matthew from Sydney, OZ
Posted Dec 28, 2015 on Hotels
GREAT!!! Beach destination. Get away from Sanya!! And check this hotel out, you won't be disappointed
by jennyshanghai from shanghai
beautiful hotel to rest in hainan
Posted Apr 9, 2013 on Hotelsvery good quality /price ratio
by A verified traveler
Posted Jan 25, 2022 on Hotels
by A verified traveler
Posted Jan 25, 2022 on Hotels
by A verified traveler
还会再来的
Posted May 2, 2021 on Hotels非常舒服的酒店，唯独就是房间空调有点吵。早餐时间非常人性化，鱼疗，陆地冲浪很多有趣的体验，还有很贴心的服务。
by A verified traveler
Posted Nov 25, 2020 on Hotels
桌子上遗留上一个客人的假睫毛
by A verified traveler
可惜了飯店名氣、美景、設施
Posted Feb 28, 2019 on Hotels飯店內有私人沙灘、游泳池、中餐廳、烤肉餐廳、潛水報名........。如果只在飯店游泳、日光浴，餐飲消費預算很高、不怕熱的人(房間溫度不論怎麼調，都是悶悶的攝氏26度)，是很適合的飯店。從入住登記到退房，只有最後櫃檯辦理退房的人員(剛好服務我的那個人)，感覺有專業的服務訓練，其它人的服務態度、敏銳度、遇到問題的解決靈敏度，進步空間非常的大。
Comment from Hotel Management
Mar 14, 2019 by Ivy Wu, Hotel Management
尊敬的贵宾您好，酒店团队十分重视您这次的入住体验分享，酒店存在的不足之处也将会尽快提高改善，仍衷心期望您能再次光临石梅湾艾美度假酒店，我们将竭诚为您提供服务。
