“We liked the property and the room, the furniture and furnishings. All clean. Our stay was disappointing for three reasons. The fireplace was not working. We were promised breakfast vouchers but they were not given at check-in. We tried to find the innkeeper at about 10:30 the next morning but he was not to be found nor did he answer the phone. The restaurant would not credit us. When we told the innkeeper, he took responsibility for forgetting to give us the vouchers but would not reimburse us……
“It was a short stay but an awesome one. Newfane is a quaint area. The room itself was beautiful. It was nice and quiet; didn’t hear others. Very clean. Would loved to have stayed longer. A little pricey but then it again it was a last minute booking and also peak foliage season.”
“Everything was even better than I expected — the room, the surroundings, and the views were all wonderful. The sauna was absolutely stunning, with beautiful design and an amazing view. I especially loved the view from the room, as well as the thoughtful touches like the card games and books provided in the room. The nearby river trails were also a great way to relax, clear my mind, and enjoy nature.
The only minor downsides were that there wasn’t always someone available to help immediately if……
“The check in process was very frustrating. I booked through Expedia and wasn’t able to access my reservations through their online booking portal. A lodge TV at gas rooms dates in the 70s should probably have staff to check in if they can’t keep up with the technology”
“This was a unique experience for me. It was like having a nice room in a log cabin. It was very quiet and peaceful right off the winding country road sitting in front of a forest with a beautiful outlook from the dining area. There was good self serve beverage options available when I arrived in the late evening and breakfast the next morning had enough quality items for a gluten free person like myself. No bread or baked goods for me but nice yogurt, fresh fruit and coffee. The owner Nick……
“No staff on property. Heating unit not working. Someone texted me info to correct problem but did not work. No one offered to come look at it. It was late. When we got there window was open and was cool. Never warmed up. Television was horrible. No local channels or ESPN. ONLY ROKU streaming. PARKING WAS HORRIBLE. Not enough parking for a full house crowd. Would NEVER STAY HERE AGAIN. NEVER. As far I know no staff was ever on the grounds.”
“This was the first time at the Kitzhof. I was Not disappointed. The inn was clean, homey and welcoming. The property owner was very friendly and provided a list of local restaurants. That night we had some local entertainment and shared it with others who were regulars. It was a good time. The bed was comfortable and we had all we needed. Breakfast the next morning was hearty and plentiful. My husband and I had a really good time and will not hesitate to return!”
“Very convenient to Mount Snow and we loved the plentiful cozy places to sit and read or interact with other guests. The bed was comfortable, and the shared kitchen space was very well stocked and clean. We will definitely stay again!”