4/10 Poor
Paul
Traveled with family and small children
Jul 25, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Check in was nice and pleasant. Our room was clean. We left our things and came back around 8pm. When we came back is when we had a problem, we entered the room and it had a strong smell of marijuana. Since traveling with our three year old we immediately called the front desk and the woman was very apologetic and got us a new room. She said that someone would be coming to the room and checking in. The man that came was very room and basically said we were lying. When he didn’t even step into the room. He said there was no way that someone was smoking because we were on a student floor. We told him he could come in to check but he laughed and said no. So we just left to our new room. Our new room was a mess to say the least. Papers on the floor and old stains, the room was hot and smelled like it hadn’t been cleaned in a while. At this point we were all tired so we let it be. In the morning we went to the breakfast bar and we ran into the same man, then he followed us to the breakfast bar and literally stood there and watched us. We were very uncomfortable so had a quick breakfast and left. Overall I would not recommend this hotel.
Paul
Stayed 1 night in Jul 2024