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Reviews of Courtyard by Marriott Houston Westchase

3 out of 5
Courtyard by Marriott Houston Westchase
9975 Westheimer Rd, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 509 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SIDDARRISS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo
Stayed 2 nights in Apr 2024

10/10 Excellent

Bridgette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Pie and all of the stuff were very nice! Will definitely be returning:)
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacquline

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay while I was in Houston. The staff was excellent!
Stayed 4 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to all the locations I need to go.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janette Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ahmed A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and lots of dining options nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything overall. Very pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Brandie

Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Duy, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff was nice and helpful, when concerns arrised the staff changed our room immediately. I give the hotel a one star rating because once you walk in there is a bad odor, the property is old, and the rooms were out of date. However, the bed was comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

Ashley, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

SAAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe ,quiet and very convenient location and very good hospitality
Stayed 3 nights in Mar 2024

2/10 Terrible

Chandrakant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Duy, Toronto

Liked: Cleanliness, staff & service
Highly recommend
Stayed 3 nights in Mar 2024

8/10 Good

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy, chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful. Gated parking. Comfy beds. Good size room.
Stayed 4 nights in Mar 2024

2/10 Terrible

JIBANJYOTI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgettable stay, there were roaches flying inside the room. When I called front office to send someone to clean take the roach out, they did not even send any staff. After waiting a while when I went to the front desk, the staff and receptionist were so unprofessional and started laughing at me to make fun that I am worried for roaches. I have supporting pictures as well. This was not expected from Marriott brand and Expedia too. Expedia mentioned breakfast included, but it was not.
Stayed 1 night in Mar 2024

10/10 Excellent

Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and quiet
Stayed 1 night in Jan 2024

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness, staff & service
The staff were very nice and accommodating. Definitely felt parking in the security gate was necessary. Great restaurants nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

6/10 Okay

Hui

Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be booking again
Stayed 3 nights in Feb 2024

10/10 Excellent

Laren, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like that they helped me when i was introuble
Stayed 3 nights in Feb 2024

2/10 Terrible

Hareem

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is not good they treat is not good and not much clean
Stayed 1 night in Feb 2024

2/10 Terrible

Britney

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Jia

Traveled with family
Liked: Staff & service, amenities
the property is good. it is easy to shopping necessary staffs
Stayed 1 night in Feb 2024

6/10 Okay

Jose

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price...i expected more.. carpet had so many red koolaid or something red stains...huge stains....older building too.
Stayed 1 night in Feb 2024

8/10 Good

Toshiro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay while I was here no complaints really.
Stayed 1 night in Feb 2024

6/10 Okay

Fatima

Liked: Cleanliness
Stayed 2 nights in Feb 2024

2/10 Terrible

Rimoun, Martinsville

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, smells so bad. Elevator was not working and we were assigned a room on the third floor. Room was really bad. I couldn’t believe that Courtyard Marriott is still keeping their name on this facility
Stayed 1 night in Feb 2024

8/10 Good

Arnoldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Donovan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good told them no cable in my room. Automatically switch me into different room. My favorite place to stay
Stayed 1 night in Feb 2024

8/10 Good

Cristian dos

Liked: Staff & service
Disliked: Property conditions & facilities
The place smells weird. Too much of deodorizer.
Stayed 1 night in Feb 2024

2/10 Terrible

Jean

Stayed 1 night in Feb 2024

6/10 Okay

Marcus

Business traveler
Liked: Cleanliness, staff & service
The place was ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet for the most part, elevator needs some work but everything else was fine.
Stayed 2 nights in Feb 2024

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

WENFENG

Liked: Cleanliness, staff & service
room did not have internet
Stayed 1 night in Jan 2024

6/10 Okay

A-Yemisi, amherst

Stayed 2 nights in Jan 2024

2/10 Terrible

April

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was Terribly Disappointed in this Marriott. I ran into numerous problems, Hair in and on my bath tub, trash in the carpets, no refrigerator which I had to put my insulin shot inside my STANLEY CUP! to keep it cold until the next day And to Top it off they Charged my card and extra $230. Just A Hot Mess
Stayed 2 nights in Jan 2024

4/10 Poor

Amanda

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
i had a nice and restful stay. The location was quiet and felt safe. I look forward to staying here again soon!
Stayed 1 night in Jan 2024

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. I’m coming back next weekend.
Stayed 1 night in Jan 2024

10/10 Excellent

KILLIAN

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Trip
It was just a one-night stay for a layover, but restful.
Stayed 1 night in Jan 2024

10/10 Excellent

Judith, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many restaurants and Krogers. Secured parking. Friendly staff. Good price.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a nice and quite stay!
Stayed 4 nights in Jan 2024