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Reviews of Holiday Inn Express and Suites White Hall, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites White Hall, an IHG Hotel
7800 SHERIDAN ROAD, White Hall, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 288 out of 380 reviews" "
Rating 8 - Good. 48 out of 380 reviews" "
Rating 6 - Okay. 18 out of 380 reviews" "
Rating 4 - Poor. 11 out of 380 reviews" "
Rating 2 - Terrible. 15 out of 380 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property looked like new. Very well taken care of. All of the employees were very friendly and went out of there way to be helpful. Our room was very nice!
Stayed 1 night in Apr 2024

6/10 Okay

Teresa

All right
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Teresa,Thank you for your recent stay and for taking out the time to review your stay. We would like to know what we could have done better. Safe Travels!

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Room was perfect.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Charles,We thank you for your recent stay with us, we are happy to hear about your experience. We hope to see you again soon! Travel safe!

8/10 Good

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Wasn’t run down
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Mark,Thank you for your recent stay with us, we hope you enjoyed your stay. Travel safe!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Michael,Thank you for your recent stay with us, we hope to see you again soon! Travel safe!

10/10 Excellent

Jena

Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Jena,Thank you for your recent stay we hope to see you again. Trael safe!

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Super friendly staff. Plenty of towels. Lots of outlets to charge our mountain of electronic devices. Neighbors across the hall were a tad loud, but not too bad.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Beverely, Thank you for your recent stay and 4-star review. We take pride in taking care of our guest and your feedback means a lot to us. We apologize for any inconvenience of another guest, you can contact the front desk and let us know of any issues occurring during your stay. We hope to see you again, travel safe!

10/10 Excellent

David, DAVENPORT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear David, 5 stars!! Thank you for your recent stay and for taking out the time to review your stay. We really appreciate it; we are excited to share your feedback with our staff. We hope to see you again Travel safe!

2/10 Terrible

Moriah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Moriah,We are unsure why you wanted to make false allegations against the hotel. Management spoke to you at check out after you overslept pass check out time. We were all nice to you, unsure why you would call Expedia for a refund and make a situation that didn't happen. We don't rent to locals usually and this is one of the reasons why. We have flagged your profile to prevent any future bookings. Have a great day!

10/10 Excellent

neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, newer than the surrounding area. Staff was very friendly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Neal,We thank you for your recent stay and for taking out the time to review your stay. We take pride in taking care of our guests and your feedback means a lot to us. We hope to see you again, travel safe!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly mgr at check in
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Pat,We thank you for your recent stay and for taking out the time to review your stay. We are thrilled to share your feedback. We hope to see you again soon, travel safe!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Linda,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

10/10 Excellent

Arcasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Arcasia,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

6/10 Okay

Shane

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Shane,We apologize we could not make your stay a 10, we would love to hear why. We hope you give us another chance in the future, travel safe!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean. Great water pressure in shower. Comfortable beds. Kind, attentive staff. Only thing is door to room did not open all the way. Building setting? Bathroom door had same issue. Would not close all the way. Both needs some adjustment. Minor issues for us, but would stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Cindy,We thank you for choosing to stay with us and for taking out the time to review your stay. We have shared your feedback with the appropriate parties. We apologize for any inconvenience. We look forward to seeing you again. Travel safe!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
This is the nicest hotel we have stayed in for ages. A bench for 2 suitcases-yay!. Coat hooks. Nice tile floor No icky curtains. Good lighting. Clean. Great breakfast. No wasteful little soap bottles, just big fixed ones. Great staff. Only complaint is if someone is above you, you can hear them walk. Nice pool and it's clean.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Mary,We thank you for choosing to stay with us and for taking out the time to write a 10-star review. We are thrilled to share your feedback with our team. We hope to see you again, travel safe.

10/10 Excellent

Wil

Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Wil,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Stephanie,We thank you for staying with us and for the 5-star review. We hope to see you again soon, travel safe!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further--stay here!!
I don't ever write hotel reviews, but with this one, I couldn't resist. The hotel was excellent. The room was very big, everything was clean, and there were plenty of towels, etc in the room. Breakfast was also great! Would definitely stay again here if in the area!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Anonymous,Thank you for your 10-star review, we take pride in taking care of our guest. We look forward to seeing you again, travel safe!

8/10 Good

Tashia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall all nice
The stay was fine it's the misinformation provided by Hotels.com on the establishment. I choose this particular hotel based on information stated. There was no restaurant, there was no bar, there was also just your run of the breakfast offered. Same as if one stayed at a one star hotel. There were minor things about the room like ice bucket full of water which didn't upset me like being misinformed. After driving all day last thing my family and I wanted was to drive more for dinner. But took the receptionist's word on a Mexican restaurant that was absolutely awful but that's on that particular place not Holiday Inn. We were also told later to leave sink and shower 💦 ng due to cold weather. I do have to say the receptionist was incredibly friendly. A pure pleasure to interact with. She seemed somewhat new to her job. She was having trouble on processing my Hotel.com booking and adding my IHG member number. Overall a nice place to stay if you are not looking for a place that includes food and drinks.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Tashia,Thank you for staying with us, Hotels.com is supposed to use information directly from our website. We have shared this information with the necessary parties for the future.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Dear Veronica,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a hotel when we decided not to drive thru all night to get home. Chose this hotel as it was the most convenient for us. So glad we did! The staff was friendly and got us checked in quickly. The room was clean and quiet. We both had a great night's sleep, enjoyed the free breakfast the next morning and were back on our way well rested and full.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Dear Patricia,We thank you for staying with us and for taking out the time to write such beautiful review. We hope to see you again.

10/10 Excellent

Ms Tiffany

Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Dear Tiffany,We thank you for your 5-star review, we hope to see you again.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Neil,We thank you for your recent stay and 10-star review. We hope to see you again, Happy Holidays!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Mary,Thank you for visiting our hotel and posting a 5-star review. We hope to see you again, travel safe! Happy Holidays!

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Super friendly staff at check in. The room was very clean, but there was a smell that wasn’t great.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Lori,We thank you for your recent stay. We apologize for the inconvenience of the smell, always share your feedback with us so we may give you another room if needed. We hope to see you again soon, Travel safe! Happy Holidays!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come stay again!
Very attentive and inviting from the moment we stepped in the door late in the evening. Made us the focus, as if the very Sweet Mgr Kadija and her crew had only been waiting on us to check in! Easy process Rooms very clean and quiet. Comfy bed all's 2 types of pillows Shower needs a bit more pressure but i simply changed the setting and got it a bit better. Wish there was an exhaust fan in Bathroom, not not many hotels do that any more! The check out process was just as easy! Even though i was about 15 minutes late checking out of her room We were so comfortable we slept in and missed our chance at breakfast, but heard it was amazing!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Rebecca,Thank you for your recent stay and beautiful 10-star review. We will share your feedback with our front desk agent Khadija and our staff. We hope to see you again, Happy Holidays!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, good breakfast, restaurants close by, & easy to get to.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Denise,We thank you for your beautiful 5-star review and recent stay. We hope to see you again, Happy Holidays!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet. Great breakfast
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Elizabeth,We thank you for your recent stay and 5-star review. Happy Holidays!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and common spaces were clean. Hot breakfast was free and had options for everyone. Staff were helpful and friendly. Area has many fast food options available and gas stations are near.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Jennifer,We thank you for your recent stay and beautiful 5-star review. We hope to see you again soon! Happy Holidays!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options, gas; close to family that we were visiting with an easy route between.
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Faith,Thank you for your stay at our hotel and for reviewing your stay. We hope to see you again! Happy Holidays!

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our go to when visiting family in the area. The staff is friendly, the rooms are kept up well, and the breakfast options are solid.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Renee,We thank you for your loyalty and beautiful review. Happy Holidays! We look forward to seeing you in 2024.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stayl
Stayed 1 night in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Steve,Thank you for visiting our hotel and posting a review. We hope to see you again, travel safe!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for your recent stay, we hope to see you again! Travel safe!

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only spent 1 night here but would definitely stay here again! The guy at the check in counter was very personable. Our room was great…very clean & comfortable. Breakfast had a wide variety of food & was delicious. Great hotel!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Terry,We thank you for your recent stay and 10-star review. We take pride in taking care of our guest and your feedback means a lot to us. We are thrilled to share your feedback with our staff. We hope to see you again, travel safe!

10/10 Excellent

Tiyana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and the staff was very friendly. Robin and Neveah was phenomenal. They made me and my kids feel really comfortable.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Tiyana,We thank you for your recent stay and 5-star review. We take pride in taking care of our guest and your feedback means a lot to us. We are thrilled to share your feedback with Neveah and Robin. We hope to see you again, travel safe!

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Steve,We thank you for your recent stay and 5-star review. We take pride in taking care of our guest and your feedback means a lot to us. We hope to see you again, travel safe!

10/10 Excellent

KEWANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great and everything was so nice. Mrs Robin was a great help with food ideas, surrounding areas, amenities that was available to me and was very professional when she checked me in.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Kewana,We thank you for your stay and beautiful 10-star review. We take pride in taking care of our guest and your feedback means a lot to us. We are thrilled to share your feedback with Robin. We hope to see you again, travel safe.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lady checked us in. Our room is clean, and the beds and pillows were very comfortable!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Dear Paula,We thank you for your recent stay and beautiful 5-star review. We take pride in taking care of our guest, and your feedback means a lot to us. We hope to see you again, travel safe!

10/10 Excellent

Keith

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Keith,We thank you for your recent stay and 5-star review. We hope to see you again travel safe!

10/10 Excellent

KENNETH, Clinton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean and comfortable. The desk clerk was exceptionally nice and welcoming!!!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Kenneth,We thank you for your recent stay and for taking out the time to review your stay. We are thrilled to share your feedback with our staff. We hope to see you again, travel safe!

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think checking into an Express hotel should take no more than 30 seconds but it always takes like 5 minutes. If you need my driver’s license, get it in my profile. No reason to hold money on a card on a prepaid reservation. Also no atopper on the tub. Plus side, cookies!!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Jan,We thank you for taking out the time to review your recent stay. We have to verify the identity of all guests and get a valid credit card for incidentals. When you book through an online agency, they don't cover incidentals such as smoking, damages, room charges etc. The guest is responsible, hotel policy we must collect a valid credit card from all guests. Third party does not disclose the guest information, they pay us with a prepaid card with room and tax only. We are happy to hear you enjoyed the cookies. Travel safe!

4/10 Poor

Trish

Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Trish,We thank you for your recent stay, we apologize for the inconvenience of your rating. We would like to know what happen; we hope you give us another chance in the future. Travel safe!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Corey,We thank you for your recent stay and 4-star review. We hope to see you again, travel safe!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Bathroom unsanitary. Odor was throughout the room.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 7, 2023
Dear Anonymous,We thank you for your recent say and for taking out the time to review your stay. We would love to hear about your feedback. In the future if you are unhappy with a room, we will be glad to move you. We hope you give us another chance in the future. Travel safe!

4/10 Poor

Leonard, Lee's Summit

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Leonard,We apologize for the inconvenience of not being able to provide you with a third-party folio. Travel safe!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from General Manager on Oct 7, 2023
Dear Suzanne,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

10/10 Excellent

Leonard, Lee's Summit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deck genuinely friendly
Stayed 1 night in Oct 2023
Response from General Manager on Oct 7, 2023
Dear Leonard,We thank you for your recent stay and for taking out the time to review your stay. travel safe!

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from General Manager on Oct 7, 2023
Dear Andrea,We thank you for your recent stay and for taking out the time to review your stay. We hope to see you again, travel safe!

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No clock in the pool area at nearly every place we stay but it closes at a certain time. Other than that, it was clean and we enjoyed our stay! The cookies in the evening was a nice touch and breakfast was wonderful!
Stayed 1 night in Jul 2023
Response from General Manager on Oct 1, 2023
Dear Tiffany,We thank you for your recent stay and for taking out the time to review your stay. We thank you for bringing to our attention about the clock. We will place one inside no worries. We take pride in taking care of our guest and your feedback means a lot to us. We hope to see you again, travel safe!