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Reviews of Holiday Inn Express Wichita Falls, an IHG Hotel

2.5 out of 5
Holiday Inn Express Wichita Falls, an IHG Hotel
5300 Kell Blvd, Wichita Falls, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 294 out of 462 reviews" "
Rating 8 - Good. 113 out of 462 reviews" "
Rating 6 - Okay. 31 out of 462 reviews" "
Rating 4 - Poor. 12 out of 462 reviews" "
Rating 2 - Terrible. 12 out of 462 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy check in. Nice breakfast.
Stayed 1 night in Apr 2024
Response from Matt Wade on Apr 23, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, bed felt like I was laying on a cloud. Breakfast was good too.
Stayed 2 nights in Mar 2024
Response from Matt Wade on Apr 23, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nicole

Stayed 3 nights in Mar 2024
Response from Matt Wade on Apr 23, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

CARLOS

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 2 nights in Jan 2024
Response from Matt Wade on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jim, Lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matt Wade on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

John

Business traveler
Quick check in with dinner location suggestions👍.
Stayed 1 night in Jan 2024
Response from Matt Wade on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matt Wade on Jan 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the beds in this location, Extremely comfortable!! Staff was so kind and professional. Easy check in and check out.
Stayed 1 night in Dec 2023
Response from Matt Wade on Jan 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Able

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matt Wade on Jan 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Benson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

rocky F

Stayed 1 night in Nov 2023
Response from Matt Wade on Jan 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

M J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay- Very clean room and bathroom, friendly, helpful, professional staff, bed and pillows very comfortable, clear TV, delicious breakfast with every choice possible - hot food was hot and cold food was cold! Although it was 30 min. before closing breakfast, all food choices were still available. Will come back when in this area.
Stayed 1 night in Nov 2023

8/10 Good

Alisha

Business traveler, Traveled with family
Liked: Property conditions & facilities
Quiet area, clean room, friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Ok stay for the rate
Beds were very comfy and the room was clean. The breakfast was not great and the furniture (tables/desks) are very worn out.
Stayed 3 nights in Oct 2023

10/10 Excellent

Luann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a suite. Loved the arrangement. Loved that there was place for coffee fridge and microwave
Stayed 2 nights in Oct 2023

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matt at front desk was very pleasant and helpful
Stayed 1 night in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Cody

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the hotel In Wichita Falls TX. I was there for 3 nights. I never got fresh towels no one collected the trash. My room was dirty the mirror in the bathroom had hand prints all over it. I will not stay in a Holiday Inn again.
Stayed 3 nights in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful at this location. Would stay again
Stayed 1 night in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very clean, spacious, and comfortable. Breakfast was good. The hot cinnamon buns were to die for! I enjoyed the Dove brand toiletries.
Stayed 1 night in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
The room was great the bathroom was a little dirty found hair in the tub and on the floor
Stayed 1 night in Sep 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be earlier than 6:00 a.m.
Stayed 2 nights in Aug 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christine

Stayed 2 nights in Aug 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Matt Wade on Oct 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 3 nights in Jul 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities
We spent one night there to break up a long driving trip. Everything was satisfactory.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean updated property. Drive one or two exits up the road for good dining.
Stayed 1 night in Jul 2023

10/10 Excellent

Bonnie M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Toni

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Easy check in and out. Close to a venue we were visiting for a class reunion.
Stayed 1 night in Jun 2023
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Charles

Stayed 2 nights in Jun 2023

2/10 Terrible

Jeanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Two nights in a row we had teenagers partying outside our door. One night at 3 am. Running up and down the halls. at 3 am they were hitting a volleyball repeatedly against our door. I called the front desk and the man literally asked me “well did you ask them to stop?” I told him I opened the door and yelled at them and they are still doing it. He didn’t do a thing. And it went on for an hour. The next day I complained to the am manager and she said they have a quiet at 10 pm policy and she would address it. Clearly they do NOT follow their quiet at 10 pm policy. Also the room we were in was very noisy. There was some sort of vibration in the floor and the blinds didn’t work. So we could never sleep in bc the sun light couldn’t be blocked.
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. Had a dead cricket in my restroom and the toilet seat was shaky when you sat down. The breakfast was good and so was the customer service. I will stay again.
Stayed 2 nights in Jun 2023
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt very clean and spacious room.
Stayed 1 night in Jun 2023
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a mess. It was not clean plus there was wind one evening and some chairs were in the pool. They were still there the next day.
Stayed 2 nights in Jun 2023
Response from Matt Wade on Jun 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows as well as a great shower
Stayed 1 night in May 2023
Response from Matt Wade on May 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WICHITA FALLS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Charles

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was smelly. Employee checking us in wasn’t friendly others were.
Stayed 1 night in May 2023
Response from Matt Wade on May 7, 2023
Thank you for your review. We apologize for any inconvenience during your stay. We hope you choose to stay with us again.

10/10 Excellent

Ann

Stayed 1 night in Mar 2023

10/10 Excellent

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the small lake and nice outdoor pool. The staff let me eat breakfast even though I got there past 9:30. Clean room
Stayed 1 night in Mar 2023

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good lighting!! Easy in and out
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Jay

Stayed 1 night in Feb 2023

8/10 Good

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good stay for one night. Room could’ve updated. The leather chair was in poor shape , peeling and looked very worn!
Stayed 1 night in Feb 2023

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2023

6/10 Okay

Paula

Traveled with partner
Liked: Staff & service
Staff was great! Noisy location. Needs updating, ex. holes/tear in lampshade, nothing major but a bit worn out looking. There was a missed shopping bag left by someone else not picked up by housekeeping, the room was surface clean but not attentive to detail cleaning.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Randy

Stayed 1 night in Jan 2023