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Reviews of Holiday Inn Express and Suites Wytheville, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Wytheville, an IHG Hotel
165 Malin Dr, Wytheville, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 708 out of 995 reviews" "
Rating 8 - Good. 236 out of 995 reviews" "
Rating 6 - Okay. 30 out of 995 reviews" "
Rating 4 - Poor. 10 out of 995 reviews" "
Rating 2 - Terrible. 11 out of 995 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary, Tonawanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,microwave,coffee maker in room
Stayed 1 night in Apr 2024
Response from Leslie on Apr 23, 2024
Thank you!

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and wonderful customer service
Stayed 2 nights in Apr 2024
Response from Leslie on Apr 13, 2024
Thanks so much!

10/10 Excellent

Robert, Alexandria

Liked: Property conditions & facilities
very clean and modern
Stayed 1 night in Apr 2024
Response from Leslie on Apr 6, 2024
Thank you!

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and great breakfast!
Stayed 1 night in Mar 2024
Response from Leslie on Apr 1, 2024
Thank you so much!

10/10 Excellent

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were super friendly and helpful. Love having the free wifi and breakfast, and indoor pool! The rooms were nice - we enjoyed using the Keurig in the room and everything was super clean! Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Leslie on Mar 30, 2024
Thank you!

10/10 Excellent

Joe, Martinsburg

Liked: Staff & service, property conditions & facilities
Hallway carpets look dirty.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 30, 2024
Thank you for your feedback! We are currently replacing the carpet

10/10 Excellent

Cortney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! The staff was so friendly and the rooms were large and clean. We would definitely stay again!
Stayed 1 night in Mar 2024
Response from Stacy on Mar 26, 2024
We enjoyed having you stay, Cortney! Please come back and visit us again.

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Leslie on Apr 20, 2024
Thank you!

10/10 Excellent

Jennifer

Liked: Amenities
The room was big and clean. The staff was all very nice and the breakfast was hot.
Stayed 1 night in Mar 2024
Response from Stacy on Mar 24, 2024
So happy to hear about your stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean and comfortable. Check in staff was friendly, helpful, and professional. Highly recommended.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 19, 2024
Thank you!

10/10 Excellent

mark, greensboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very close to I-77. Nice size clean rooms.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 18, 2024
Thank you so much!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leslie on Mar 18, 2024
Thank you!

8/10 Good

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay for overnight. The only problem I saw was not enough handicap parking closest to the main entrance.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 3, 2024
Thank you for your feedback!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly the experience for the halfway point of a long trip that we needed.
Stayed 1 night in Mar 2024
Response from Leslie on Mar 6, 2024
Thank you so much!

4/10 Poor

Bryan

Stayed 1 night in Feb 2024
Response from Stacy on Mar 24, 2024
Thank you for your feedback

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel... No complaints at all... The breakfast was outstanding.
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you so much!

10/10 Excellent

David A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We will be back!
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and updated furnishings!
Stayed 1 night in Feb 2024
Response from Leslie on Mar 1, 2024
Thank you!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leslie on Mar 6, 2024
Thank you!

10/10 Excellent

Della

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean, friendly staff, comfortable room.
Stayed 1 night in Feb 2024
Response from Stacy on Feb 25, 2024
Thank you so much for your feedback!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Stacy on Mar 24, 2024
Thank you!

2/10 Terrible

Leslie

Traveled with family
Disliked: Staff & service
Stuck in a blizzard 3 hours away and couldn’t physically travel any further on the highway due to it being closed down for the weather. The hotel refused to refund my money.
Stayed 1 night in Feb 2024
Response from Leslie on Feb 19, 2024
Unfortunately when you reserve via a third party, it is not up to the hotel to refund your deposit. Those are the third party companies policies. Thank you

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Great location. Can walk to restaurants
Stayed 1 night in Feb 2024
Response from Leslie on Feb 16, 2024
Thank you so much for your feedback!!

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms did not seem as big as other Holiday Inn Express properties we have stayed at. It was clean. The beds were not very comfortable.
Stayed 1 night in Feb 2024
Response from Leslie on Feb 12, 2024
Thank you for your feedback!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff welcomed me and knew I had stayed here recently.
Stayed 1 night in Feb 2024
Response from Stacy on Feb 11, 2024
Thank you for your feedback!

8/10 Good

Dan

Stayed 1 night in Feb 2024
Response from Leslie on Mar 20, 2024
Thank you!

10/10 Excellent

Matt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very comfortable stay. The hotel was very clean. The staff in the breakfast area were top notch!
Stayed 1 night in Feb 2024
Response from Leslie on Feb 7, 2024
Thank you so much!!

10/10 Excellent

Judy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever we travel to Myrtle Beach. Very convienent and safe
Stayed 1 night in Jan 2024
Response from Leslie on Feb 1, 2024
Thank you Judy!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Great care for keeping breakfast area stocked and tidy. Friendly staff
Stayed 1 night in Jan 2024
Response from Leslie on Jan 29, 2024
Thank you so much!

10/10 Excellent

Verified traveler

Better than your average
Nicer than other hotels in this price range. Only negative is cheap toilet tissue. Why don’t hotels invest a little more in this necessity??!!!
Stayed 1 night in Jan 2024
Response from Leslie on Jan 29, 2024
Thank you for your feedback!

8/10 Good

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good, the only downside was that our shower barely got warm (let alone nice and hot), which was unfortunate after a long day of travelling.
Stayed 1 night in Jan 2024
Response from Leslie on Jan 11, 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean. Staff was very friendly and breakfast was good.
Stayed 1 night in Jan 2024
Response from Leslie on Jan 29, 2024
Thank you so much!

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge and very reasonably priced. Nice pool and hot tub with generous hours of operation. Would stay here again!
Stayed 1 night in Dec 2023
Response from Leslie on Jan 4, 2024
Thank you so much!

10/10 Excellent

Veronica

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on Jan 4, 2024
Thank you!

10/10 Excellent

Kay

Stayed 1 night in Dec 2023
Response from Leslie on Jan 29, 2024
Thank you!

10/10 Excellent

Daniel R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on Dec 28, 2023
Thank you so much!

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Leslie on Dec 27, 2023
Thank you so much!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was quick & easy!! Despite being late ( appx. 11:55p ) on Christmas nite, the gal who checked us in was friendly & professional.
Stayed 1 night in Dec 2023
Response from Leslie on Dec 26, 2023
Thank you so much!

10/10 Excellent

DHANAPAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leslie on Dec 24, 2023
Thank you!

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Leslie on Jan 29, 2024
Thank you Deborah!

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Leslie on Dec 23, 2023
Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on Dec 23, 2023
Thank you so much!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay while traveling on vacation
Stayed 1 night in Dec 2023
Response from Leslie on Dec 19, 2023
Thank you so much!

10/10 Excellent

Kelli

Stayed 1 night in Dec 2023
Response from Stacy on Dec 20, 2023
Thank you for your feedback!

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lesson Learned
Room was great, 3rd of 4 floors, the herd of buffalo that arrived at midnight above me wasn't great. Will request top floor from now on, lesson learned.
Stayed 1 night in Dec 2023
Response from Leslie on Dec 14, 2023
Thank you for your feedback!

10/10 Excellent

Christopher, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stacy on Dec 10, 2023
Thank you for your feedback!

6/10 Okay

JOHN, FREDERICKTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on Dec 14, 2023
Thank you for your feedback!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on Dec 14, 2023
Thank you!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hstayed here at least six times. The room had been renovated since last spring. Very nice and modern.
Stayed 1 night in Dec 2023
Response from Leslie on Dec 14, 2023
Thank you so much!

2/10 Terrible

MICHAEL, LATHRUP VILLAGE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got no sleep. The ice machine in the hall was dropping ice and grinding all night long. I let the staff know and was dismissed. Never stay here again. you will not get any sleep. Staff and management was rather rude about it.
Response from Leslie on Nov 29, 2023
Dear Michael,Please know that if we had been made aware of your inconvenience before next day check out time, we would have taken steps to make sure your stay was as pleasant as possible. Thank you for your continued feedback!