The Moment BFF 6-Person Room | Blackout drapes, soundproofing, free WiFi, bed sheets
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Reviews of The Moment Hotel Hualien by Lakeshore

3 out of 5
The Moment Hotel Hualien by Lakeshore
No. 10-5, Caolin, Xincheng Township,, Hualien County , Taiwan, Xincheng

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 67 reviews" "
Rating 8 - Good. 10 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 5 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sui

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean. Hassle free, efficient
Stayed 2 nights in Mar 2024
Response from 飯店管理人員 on Mar 19, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 飯店管理人員 on Mar 19, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Melanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very remote area where taxi is needed to get somewhere. The 6 person room is great especially for kids in top bunks. Toilet is separate from shower room which is great for people to use bathroom at same time. The communal washroom is also very clean and safe with laundry machine and dryer inside, using honour system to pay for detergent. No cost for using the machines. Would definitely recommend this to my friends with kids. Communal pantry downstairs is large and convenient to cut fruits or cook simple meals. Unfortunately coffee vending machine was out of order during our stay. Other than that, very good... visiting the hotel lobbies around us was also nice, fresh tea brewing.
Stayed 2 nights in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on Jan 10, 2024
Dear Melanie esteemed guest,Greetings and welcome to The Moment Hotel Hualien! We appreciate you sharing your accommodation experience with us. Your support is the driving force behind our continuous efforts to provide dynamic services for travelers. The morning sun brings forth beautiful mornings, where you can gaze upon the endless beauty of the Pacific Ocean and listen to the waves gently caressing the sandy shores. We believe that you can recharge, heal your body and soul, and enjoy our warm hospitality here. We look forward to your next visit to Hualien, where we can explore the beauty of the mountains and the sea together, count the stars, and welcome each sunrise, creating lasting memories of a wonderful vacation!

10/10 Excellent

Ken Kaung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful. Very new and clean.
Stayed 1 night in Sep 2023
Response from 飯店管理人員 on Oct 4, 2023
Dear Ken Kaung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gen Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern comforts in Hualien
We were upgraded to another sister hotel that make our stay perfect. Room was well furnished, spacious and cozy.
Stayed 1 night in Apr 2023

10/10 Excellent

CHRISTINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it so much! Everything was amazing, couldn’t have asked for a better experience.
Stayed 1 night in Apr 2023

8/10 Good

Fei Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Office Manager on Jan 24, 2022
親愛的Fei Hao 貴賓您好~ 感謝您的點評，我們期待您下次造訪時，希望未來有機會能夠為您服務，留下更多美好的回憶及體驗。

6/10 Okay

Fangchen

夜遅く到着の人は要注意。 駅にタクシーがいないので、長い距離を歩くが、人の気配がなく、すっごく怖かった。 あと、バスタオルがあると聞いたが、全部使用済みでなかったのと、風呂場の鍵が電子暗証番号式でうまく開かず中の人が開けてくれてやっと入れたので、その日は頭しか洗わなかった。 ホステルの部屋自体は最高級かな。 夕飯時間までの到着ならあり。
Response from LAKESHORE HOTEL HUALIEN TAROKO on Apr 16, 2024
親愛なるゲストの皆様、こんにちは。この度のご滞在でご意見をお寄せいただき、誠にありがとうございました。今回の滞在がご期待に沿えなかったのは残念です。今後も未完成の点を改善するよう努めてまいりますので、ご意見を参考にさせていただきます。再びお客様にサービスを提供し、私たちの努力と進歩を感じる機会を得られることを嬉しく思います。

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 飯店管理人員 on Jan 25, 2024
親愛的貴賓您好：謝謝您的支持鼓勵，我們會繼續努力提昇團隊服務，希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來！

8/10 Good

Jan

Stayed 1 night in Jan 2024
Response from 煙波飯店花蓮太魯閣 on Feb 3, 2024
親愛的Jan 貴賓您好:謝謝您對我們的喜愛，我們以人為本，山海為元素，相信您可以在此蓄積能量，聽著漫波海灘的浪濤聲，看著日出晨曦迎接美好旅程，享受非凡的服務，一起沉浸在美好的風景中。

10/10 Excellent

HSING O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from 煙波飯店花蓮太魯閣館 on Jan 14, 2024
親愛的貴賓您好:謝謝您與我們分享住宿體驗，無敵海景不論是在白天或是夜晚，都能盡情地放鬆享受，期待您下次再來花蓮太魯閣跟著我們一起數星星，迎接每一次的晨曦日出，留下美好的度假回憶！

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2023
Response from 飯店管理人員 on Jan 7, 2024
親愛的貴賓您好：謝謝您與我們分享住宿體驗，無敵海景不論是在白天或是夜晚，都能盡情地放鬆享受，期待您下次再來花蓮太魯閣跟著我們一起數星星，迎接每一次的晨曦日出，留下美好的度假回憶！

10/10 Excellent

Yang ling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on Jan 3, 2024
親愛的貴賓您好:歡迎您入住煙波花蓮太魯閣，謝謝您與我們分享住宿體驗，您的支持是我們持續努力的原動力，繼續為旅人準備充滿活力的服務。晨曦陽光帶來了美好的早晨，看著太平洋大海如無限的美好人生，聽著海浪拍打在漫波沙灘上，相信您在此可以蓄積能量，療癒身心靈，享受溫暖的服務。期待您下次再來花蓮太魯閣跟著我們一起享受山海間的美，一起數星星，迎接每一次的晨曦日出，留下美好的度假回憶！

10/10 Excellent

Yao Kuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, near beach
Just staying one night so next morning can head out on cycling early morning. Stay at mix bedroom with other, space was cozy with plenty of common area at the lobby (kitchenware, oven, cooker…) The bed was basically a capsule with own lighting control, which is good. You get your own locker inside the room for backpack. Bigger luggage can go with lobby locker storage. Washroom entrance by passcode, hair dryer, washing machine available, free of charge. Overall very comfy and good value for backpacker and solo travelers Only trouble I got was at the check in. It does self check in with the machine, but it doesn’t recognize my info. Had to go next building to get my key.
Stayed 1 night in Dec 2023
Response from 飯店管理人員 on Dec 28, 2023
Dear Yao Kuo,Thank you very much for sharing your feedback during your stay. We apologize for any shortcomings in the services provided on-site. We will review and further improve to ensure a better experience. Additionally, we appreciate your generous sharing and look forward to the opportunity to serve you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美妙的住宿體驗
Stayed 15 nights in Dec 2023
Response from 煙波飯店花蓮太魯閣館 on Dec 19, 2023
親愛的貴賓您好:歡迎您入住煙波花蓮太魯閣，謝謝您與我們分享住宿體驗，您的支持是我們持續努力的原動力，繼續為旅人準備充滿活力的服務。晨曦陽光帶來了美好的早晨，看著太平洋大海如無限的美好人生，聽著海浪拍打在漫波沙灘上，相信您在此可以蓄積能量，療癒身心靈，享受溫暖的服務。期待您下次再來花蓮太魯閣跟著我們一起享受山海間的美，一起數星星，迎接每一次的晨曦日出，留下美好的度假回憶！

10/10 Excellent

Chen-Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 煙波飯店花蓮太魯閣館 on Dec 19, 2023
親愛的貴賓您好:謝謝您對我們的喜愛，我們以人為本，山海為元素，相信您可以在此蓄積能量，聽著漫波海灘的浪濤聲，看著日出晨曦迎接美好旅程，享受非凡的服務，一起沉浸在美好的風景中。

10/10 Excellent

HSING O

Stayed 1 night in Dec 2023
Response from 飯店管理人員 on Dec 13, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

10/10 Excellent

Cheng Kai

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
如果櫃檯能有人接電話，那就太好了。。。
Stayed 1 night in Dec 2023
Response from 飯店管理人員 on Dec 13, 2023
親愛的貴賓您好：很抱歉無法在第一時間為您服務，為了節省您的寶貴時間，如需訂房可邀請您至官網參考，LINE客服的部分我們也將會加強夥伴們的回覆狀況，感謝您的回饋。

8/10 Good

hsiang hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from 煙波飯店太魯閣館 on Nov 26, 2023
親愛的貴賓您好:謝謝您對我們的喜愛，我們以人為本，山海為元素，相信您可以在此蓄積能量，聽著漫波海灘的浪濤聲，看著日出晨曦迎接美好旅程，享受非凡的服務，一起沉浸在美好的風景中。

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體感覺都不錯，會再回住！
Stayed 1 night in Nov 2023
Response from 煙波飯店太魯閣館 on Nov 26, 2023
親愛的貴賓您好:謝謝您給予五顆星的支持鼓勵，我們會繼續努力提昇團隊服務，希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來！

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hele ruime moderne strakke kamer met heerlijk bed en super wc (verwarmd en sproeier en ...). Super de luxe badkamer producten. Er een gezamenlijk goed uitgeruste keuken om te koken. Apart is het in en uitchecken zonder personeel. Ontbijt is goedgevulde box op te halen naast gelegen hotel. Alleen geen thee bij ontbijt te krijgen, alleen koffie of sap.
Stayed 3 nights in Nov 2023
Response from LAKESHORE TAROKO on Nov 17, 2023
Dear valued guest,Hello! Thank you for your love and support. Your encouragement has energized us to provide excellent service to every traveler who stays with us. We hope all our guests have a comfortable stay, enjoy delicious meals, and have a fantastic and joyful vacation. Once again, thank you for sharing your comments with us! We look forward to welcoming you again in the future.Best regards,

10/10 Excellent

Chen-Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from 飯店管理人員 on Nov 11, 2023
親愛的貴賓您好：謝謝您的支持鼓勵，我們會繼續努力提昇團隊服務，希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來！

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from 煙波飯店花蓮太魯閣館 on Nov 7, 2023
親愛的貴賓您好:謝謝您的支持與鼓勵，我們會繼續努力提昇團隊服務，希望能為每一位到訪的旅客留下美好住宿回憶，期待下一次再度為您服務。

10/10 Excellent

RUYUEH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的青旅住宿經驗
非常滿意的一次住宿經驗，本以為是青旅不會提供一性用品，實際入住6人房後發現房內有提供一次性室內拖鞋及其它相關物品，冰箱裡居然還放滿了飲料及提供在地小點心。環境整潔也沒話說，地上乾淨到不需要穿室內拖。共用區域提供廚具及冰塊等。非常適合三五好友一起住宿。整體來說是一次非常滿的住宿經驗，絕對會想再來住宿的。 唯一比較可惜的是離新城車站有點距離拖著行李走路要20分左右，叫車不方便，適合開車來。
Stayed 1 night in Oct 2023
Response from 煙波花蓮太魯閣館 on Oct 31, 2023
親愛的貴賓您好:歡迎您入住煙波花蓮太魯閣，謝謝您與我們分享住宿體驗，您的支持是我們持續努力的原動力，繼續為旅人準備充滿活力的服務。晨曦陽光帶來了美好的早晨，看著太平洋大海如無限的美好人生，聽著海浪拍打在漫波沙灘上，相信您在此可以蓄積能量，療癒身心靈，享受溫暖的服務。期待您下次再來花蓮太魯閣跟著我們一起享受山海間的美，一起數星星，迎接每一次的晨曦日出，留下美好的度假回憶！

10/10 Excellent

Yu-jung

Stayed 1 night in Sep 2023
Response from 飯店管理人員 on Sep 18, 2023
親愛的貴賓您好：謝謝您對我們的喜愛，您的鼓勵與支持讓我們更充滿活力的去服務每一位入住的旅人；並希望所有旅客也能在煙波花蓮太魯閣住得好、吃得好、玩得好，開開心心放鬆度假！再次感謝您的留言分享！希望很快能有機會再為您服務。

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai été généralement enchanté par mon séjour à l'hôtel "Le moment". Seulement, j'ai fait une erreur et je pensais avoir réservé une chambre dans un bâtiment avec piscine et spa et déjeuner sur place. En fait, tout cela est dans le bâtiment d'à côté, "Tranquillité". Je devais aller chercher un déjeuner pour emporter à une heure prédéterminée et demander de l'assistance pour accéder au spa. J'avais pourtant une chambre privée, pas de backpacker. Assurez-vous donc de réserver une chambre dans le bon bâtiment. Les environs immédiats de l'hôtel sont soignés et Xincheng est plus proche de Taroko que Hualien.
Stayed 1 night in Aug 2023
Response from directeur de l'hôtel on Aug 31, 2023
Cher invité,Merci d'avoir pris le temps de partager vos commentaires. Nous espérons vous accueillir à nouveau très bientôt dans notre hôtel !Sincèrement,

10/10 Excellent

Sandy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
一定會再次回住
Stayed 1 night in Aug 2023
Response from 飯店管理人員 on Aug 31, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

4/10 Poor

Chinmin

Stayed 1 night in Jan 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：非常感謝您的光臨與指教，讓我們有追求完美服務的最佳動力，也期待未來繼續給予支持，期待下一次再度為您服務。

10/10 Excellent

Chung Kuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會在入住
安靜、乾淨、舒適
Stayed 1 night in Jul 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

10/10 Excellent

KUN-MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

10/10 Excellent

Mei Hsueh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
海景美
Stayed 2 nights in Jul 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

2/10 Terrible

Lok Ting

Disliked: Property conditions & facilities, room comfort
做飯店就好，不要做背包房，拜託了。
1.其他房客把大廳當作是自己家，非常吵鬧。什至可以把所有筷子用完，就放在那邊也不洗，別人是要用什麼？ 2.我住二樓的背包房，但女生浴室跟廁所在3樓，去廁所非常不方便，早上起來上廁所去刷牙，還要搭電梯刷卡去3樓。但浴室乾淨。 3.對背包客來說不友善，附近可以用走路到的只有711，飯店有提供一些小吃選購，但不便宜，而且飯店也只有一間餐廳，大廳的販賣機也只有小餅乾，沒有泡麵那些可以讓人感覺飽的食物。 4.背包房床位裡很悶，冷氣開26度，在床位裡還可以小流汗。但床墊、枕頭程綿是舒服的。 5.房間門要很用才可以關上，我在床位內好有幾次被嚇到，也有被嚇醒，就算小心的關門還是會做成我覺得蠻大的聲音的。 總收1000塊的背包房還用自助check in其實蠻不爽的（事前知道），check out的時候出現了一些問題不能check out，服務人員態度很好，但就是要走到另外一棟，如果雨下很大怎麼辦？
Stayed 1 night in Jun 2023

10/10 Excellent

Chia Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的飯店
帶家人入住閨密六人房，房間感覺，服務也很好，房間還可以看山。 下次還會住煙波花時間
Stayed 3 nights in Jun 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
差勁的Chenk in手續
住宿說明 使用app及現場機器自助check in 下午三點過後可以入住 當日到四點多 上述兩種方式都無法Check in 現場沒有櫃檯及服務人員 只有一支在機器旁邊的電話可以聯繫 聯繫後竟回覆房間沒有準備好！？ 外面下大雨 都淋濕了 站在大廳吹冷氣發抖 等了一段時間 才由服務人員提供入住房卡 如果無法提供正常的服務 請不要強調飯店住宿需自助check in 且希望住客下載app使用 除了Chenk in 體驗很差以外 還有….電梯只有一個 上下樓需等待較長的時間 工作人員及垃圾房務用品 與住客同一時間使用同一座電梯… 房間內舒適乾淨 空間寬敞 電視可以與手機連接觀看 自助退房手續沒問題 非常快速簡單
Stayed 2 nights in Jun 2023
Response from 飯店管理人員 on Aug 10, 2023
親愛的貴賓您好：非常感謝您分享此次住宿期間的意見回饋，對於現場提供的服務未能有所周全之處，我們會再進一步檢討與改善。同時，也要再次感謝您的不吝分享，期待有機會能再為您服務!

8/10 Good

TINGHUA

Stayed 1 night in May 2023
Response from Management Team on May 8, 2023
親愛貴賓您好感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

8/10 Good

Kuoyu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management Team on May 8, 2023
親愛貴賓您好感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

4/10 Poor

Yuan Chih

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Management Team on Apr 19, 2023
親愛貴賓您好感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

10/10 Excellent

Zen-Hau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Management Team on Apr 19, 2023
親愛貴賓您好感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

10/10 Excellent

KUN-MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Management Team on Apr 19, 2023
親愛貴賓您好感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

10/10 Excellent

SHU MIN

Stayed 1 night in Jan 2023
Response from 飯店管理人員 on Jan 31, 2023
親愛的貴賓您好：謝謝您選擇留宿在花時間 花蓮；花時間主打人工智能、自給自足且輕鬆自在的住宿風格，讓入住的旅人有無拘無束且像家的感受是我們極力打造的目標，您的喜愛將是我們持續進步的動力；希望您未來能再花時間回來走走 咱們後會有期

4/10 Poor

Kuman

Stayed 1 night in Dec 2022

10/10 Excellent

Yufen

Stayed 1 night in Dec 2022

2/10 Terrible

HUI-WEN

Traveled with partner
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

FU PING

Stayed 1 night in Nov 2022

8/10 Good

彥廷

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from 煙波飯店花蓮太魯閣館 on Nov 7, 2023
親愛的貴賓您好:感謝您的入住及點評，我們期待您下次造訪時，會有更多美好的回憶及體驗。

10/10 Excellent

SHUNHUI, Kaohsiung City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
多次入住了，一直都覺得很好
Stayed 1 night in Sep 2022

6/10 Okay

peiling

Traveled with group
浴室備品沒有備到，打了3通電話催促每次理由說法不一，這過程等了40分，很傻眼
Stayed 2 nights in Sep 2022

6/10 Okay

Chingyu

Stayed 2 nights in Sep 2022

4/10 Poor

peiling

Stayed 2 nights in Sep 2022

10/10 Excellent

chao-tong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2022
Response from Front Office Management Team on Sep 8, 2022
親愛的貴賓您好謝謝您的支持與鼓勵，我們會繼續努力提昇團隊服務，希望能為每一位到訪的旅客留下美好住宿回憶，期待下一次再度為您服務。