4/5 Good
Andrea
Traveled with partner
Jul 3, 2022
Liked: Cleanliness, amenities, property conditions & facilities
To start, the reception was terrible. Upon arrival to the lobby area where we expected to have valet service, or at the very least, be given directions as to where to take our car, no one responded to us. I had to get out of our car and approch one of the bellmen. Oncecwe figured out where to park our car we went to the front desk where there were long lines and irritated staff. After we finished the check in process, we went to the room. The room was very clean. The view was spectacular. The only place to get drink service in the pool and beach areas was the pool. No drink or food service on the beach. The beach was being maintained of seaweed with daily cleanup.
The water was blue and beautiful. The drinks were so-so since they were very stingy with the alcohol. The food was very good at both restaurants we went to; the Mexican and Asian restaurants. This property was a little larger than where we usually go; Secets Akumal, and you could tell a real difference. Do not expect great service with smiling faces at this resort. But for what we paid it was acceptable. You could also take a shuttle or walk the beach to their 4 other properties and take advantage of the amenities there as well. Overall it was good.
Stayed 2 nights in May 2022