Hotel Firefly

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Luxury
4.5 star property
9.8

Exceptional

Alpine sanctuary with heated floors

Alpine relaxation awaits in the complimentary spa area with indoor pool, outdoor hot tub, and steam room. Staff greet guests at the train station. After exploring nearby ski lifts, unwind at the hotel bar before enjoying breakfast in your kitchen-equipped accommodation.

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

A bedroom with a wooden bed, a nightstand, a bedside table, a large window with a mountain view, and a wooden balcony with a chair and table.

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Valley view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

A modern living room with a sofa, ottoman, and a glass coffee table. There is a framed picture on the wall and a view of a wooden building outside.

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Maxi Suite Deluxe

A spacious living area with a large sofa set, a dining table, and a kitchen island.

Maxi Suite Deluxe

  • Garden view
  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Chalet Suite

A spacious living room with a large sectional sofa, a floor lamp, and a fireplace.

Chalet Suite

  • Mountain view
  • 1615 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

View all photos for Maxi Suite Panorama

A cozy living room with a sectional sofa, a fireplace, and a large window.

Maxi Suite Panorama

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Skylight Loft

A spacious living area with a large fireplace, wooden beams, and a glass ceiling.

Skylight Loft

  • Mountain view
  • 2691 sq ft
  • 5 bedrooms
  • Sleeps 12
  • 6 King Beds
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About the neighborhood

Located in Zermatt, Hotel Firefly is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledding. Visit our Zermatt travel guide
Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    1 min walk - 0.0 miles
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Furi - Riffelberg
    1 min walk - 0.0 miles
  • Kirchbrücke
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    12 min walk

Restaurants

  • Elsie Bar
    7 min walk
  • Hotel Post Zermatt
    9 min walk
  • Brown Cow Pub
    9 min walk
  • Old Zermatt
    4 min walk
  • Stefanie's Creperie
    8 min walk

About this property

Hotel Firefly

  • Luxury boutique hotel in the mountains
  • A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Firefly provides free cooked-to-order breakfast, a terrace, and a garden. Active travelers can enjoy a ropes course, hiking/biking, and rock climbing at this hotel. Treat yourself to a massage at the onsite spa. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool along with sun loungers
    • Concierge services, luggage storage, and tour/ticket assistance
    • A front-desk safe, multilingual staff, and a foosball table
    • Smoke-free premises, games, and a porter/bellhop
  • Room features
  • All guestrooms are individually furnished, and have comforts such as heated floors and bathrobes, in addition to thoughtful touches like free WiFi and safes.
  • Other amenities include:
    • Children's slippers and free infant beds
    • Hypo-allergenic bedding and Tempur-Pedic beds
    • Free toiletries and hair dryers
    • Flat-screen TVs with Netflix, streaming services, and cable channels
    • Furnished balconies or patios, heated floors, and kitchens

Awards and affiliations

  • The property is a member of the Small Luxury Hotels of the World.

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Frequently asked questions

Does Hotel Firefly have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Hotel Firefly?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Firefly on Nov 2, 2026 start from $408, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Firefly pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Firefly?

Check-in start time: 4:00 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firefly?

Check-out is at 11 AM.

Where is Hotel Firefly located?

This family-friendly Zermatt hotel is located in the mountains, steps from Zermatt-Matterhorn Ski Paradise, Furi Ski Area, and Furi - Riffelberg Ski Lift. Zermatt-Furi Gondola and Zermatt - Furi Ski Lift are also within 5 minutes. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt Station is 13 minutes.

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Reviews

Hotel Firefly Reviews

9.8

Exceptional

10

Cleanliness

9.8

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 183 out of 196 reviews
Rating 8 - Good. 8 out of 196 reviews
Rating 6 - Okay. 0 out of 196 reviews
Rating 4 - Poor. 2 out of 196 reviews
Rating 2 - Terrible. 3 out of 196 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cozy hygge vibes. Everything was spotless. Great gym and convenient breakfast. Staff was wonderful.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Zermatt is so cute. They transported us to and from the train. Matterhorn views were amazing.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at Hotel Firefly in Zermatt, and once again, we had an amazing experience. We stayed as a family of five, including our 6-year-old, and everyone thoroughly enjoyed the stay. The hotel has a wonderful atmosphere, and the staff were exceptionally friendly, welcoming, and always ready to help. Their hospitality really made us feel at home. The fact that we keep coming back says it all. Hotel Firefly has become one of our favorite places to stay in Zermatt, and we are already looking forward to our next visit. Highly recommended, especially for families!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our party of 9 three night stay in 2 Maxi Suite Panorama rooms was extraordinary. From our first contact with Nastasja through Expedia messaging, who was extremely responsive, arranged for pickup at the train station, early check in and a tour of the facility, absolutely made our arrival delightful. The hotel and rooms exceeded our expectations with spacious 3 bedroom suites with 3 bathrooms, a large living room, full kitchen, and beautiful views of Zermatt and the Matterhorn. Top this off with the friendliest staff we encountered in Switzerland, a first class spa with steam rooms and saunas, a large pool area plus a delicious made to order breakfast brought to your room at the time you desire, made this a truly memorable vacation!! We highly recommend booking your stay at the Hotel Firefly as you will absolutely love every minute of your stay!! Thank you for the memories Hotel Firefly!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly exceeded every expectation. The ambiance is warm, sophisticated, and truly boutique in the very best sense of the word. Every detail of the design feels intentional, creating a unique atmosphere that is both elegant and welcoming. The staff were exceptional—professional, attentive, genuinely kind, and always willing to help. Their hospitality made us feel valued from the moment we arrived. Our room was incredibly comfortable and ideal for an extended stay. The fully equipped kitchen had everything we needed, making it easy to feel at home while traveling. Bar55 was another highlight, offering a wonderful atmosphere and excellent drinks after a day of exploring Zermatt. One of the most memorable touches was the personalized welcome note from the owners and staff. It was a thoughtful gesture that immediately made us feel like honored guests rather than just visitors. The wellness center is absolutely stunning. Built into the exposed granite walls of the mountain, it is unlike anything we’ve experienced before—beautiful, peaceful, and the perfect place to relax after a day in the Alps. We would not hesitate to stay at Hotel Firefly again and highly recommend it to anyone looking for a luxury boutique hotel with outstanding service in Zermatt.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was superb from the room, staff, facilities and ambience of the hotel.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This place was
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Will definitely stay here again!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023