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Hotel National

Photo gallery for Hotel National

Front of property
Indoor pool
Indoor pool
Indoor pool

Overview of Hotel National

Hotel National

4.5 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Spa
  • Restaurant
  • Gym
Matterstrasse 39, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt - Furi15 min walk
  • Popular LocationSunnegga Paradise - Blauherd Cable Car2 min drive
  • Popular LocationSunnegga Ski Resort2 min drive
  • AirportSion (SIR)75 min drive

Room options

About this area


Located in Zermatt, Hotel National is in the city center and on a river. Travelers looking for local activities can try Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, while those looking to experience a bit of culture can stop by Matterhorn Museum. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.

What's nearby

  • Zermatt - Furi - 15 min walk
  • Furi - Riffelberg - 44 min walk
  • Sunnegga Paradise - Blauherd Cable Car - 2 min drive
  • Sunnegga Ski Resort - 2 min drive
  • Furi - Trockener Steg Cable Car - 58 min drive

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Geneva International Airport (GVA) - 162 min drive


  • Chalet da Giuseppe - 3 min walk
  • Bäckerei Fuchs - 3 min walk
  • Restaurant Walliserstube - 4 min walk
  • Le Mazot - 4 min walk
  • Chez Heini - 5 min walk

About this property

Hotel National

4.5-star luxury hotel by the river
Consider a stay at Hotel National and take advantage of a terrace, mini golf, and a garden. Adventurous travelers may like the Pilates at this hotel. Treat yourself to reflexology, a deep-tissue massage, or aromatherapy at the onsite spa. Yoga classes are offered at the gym; the property also has a library, dry cleaning/laundry services, and a fireplace in the lobby. Free in-room WiFi is available to all guests, along with a bar and conference space.
Other perks include:
  • An indoor pool
  • Free train station pick-up, free newspapers, and concierge services
  • An elevator, a front desk safe, and tour/ticket assistance
  • A 24-hour front desk, a TV in the lobby, and multilingual staff
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 54 rooms feature comforts such as pillow menus and bathrobes, as well as perks like free WiFi and safes. Guests reviews give good marks for the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and outdoor play area


English, French, German, Greek, Italian, Polish, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (398 square feet)
  • Meeting room


  • Garden
  • Outdoor play area
  • Terrace


  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room


  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities


  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination


  • 42-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

Outdoor space

  • Furnished balcony or patio


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 3 PM - 10:30 PM
Express check-in available


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk


Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hotel National Zermatt
National Zermatt
National Hotel Zermatt
Hotel National Hotel
Hotel National Zermatt
Hotel National Hotel Zermatt

Frequently asked questions

Does Hotel National have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel National pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel National?

This property doesn't offer parking.

What time is check-in at Hotel National?

Check-in is from 3 PM - 10:30 PM.

What time is check-out at Hotel National?

Check-out is at 11 AM. Late check-out is available for CHF 50.00 (subject to availability).

Where is Hotel National located?

Located in the heart of Zermatt, this luxury hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Zermatt Visitor Center and Tour Monte Rosa are also within 10 minutes. Zermatt Gornergratbahn Station is 6 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free at Hotel National and receive a full refund?

Yes, Hotel National offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel National cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 10 - Excellent. 72 out of 91 reviews" "
" "10 - Excellent 79%
Rating 8 - Good. 15 out of 91 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 2 out of 91 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 0 out of 91 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 2 out of 91 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities



2/10 Terrible

Stayed 7 nights in Dec 2021

6/10 Okay

Traveled with family
Liked: Cleanliness, staff & service
Some Good Some Bad
Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
Stayed 4 nights in Dec 2021

6/10 Okay

Shan, Longmeadow
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, amenities
The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.
Stayed 2 nights in May 2021

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff super helpful. Was an avalanche so couldn’t make it but they helpfully moved my dates to accommodate. Very much looking forward to staying!
Stayed 2 nights in Jan 2021

10/10 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Literally across the street from the Sunegga lift. Hearty breakfast, ski storage and boot warmers in basement and fantastic spa (whirlpool and sauna) were perfect complement for skiing. Staff was very welcoming and gave us lots of advice on skiing and rentals. Room was spacious and balcony overlooking the Matterhorn was icing on the cake!!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ski hotel
A very comfortable hotel with great service and an excellent breakfast buffet. Lovely view of the Matterhorn from our window in the mornings! The hotel is just steps away from a good ski rental shop (20% discount for hotel guests) and the Sunegga funicular.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, old-fashioned property. Nice view of the Matterhorn.
Stayed 2 nights in Dec 2018

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019