“The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the……
“The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the……
“Ein sehr imposantes Haus!
Die Zimmer sind sehr unterschiedlich, daher sollte man bei der Auswahl genau schauen, welche Bedürfnisse man hat.
Es ist alles mit Liebe gestaltet worden.
Das Haus liegt in einer sehr ruhigen Wohnstraße,
fußläufig ins Zentrum und an das Meer geht es prima, noch besser mit dem Rad.”
“Ein sehr imposantes Haus!
Die Zimmer sind sehr unterschiedlich, daher sollte man bei der Auswahl genau schauen, welche Bedürfnisse man hat.
Es ist alles mit Liebe gestaltet worden.
Das Haus liegt in einer sehr ruhigen Wohnstraße,
fußläufig ins Zentrum und an das Meer geht es prima, noch besser mit dem Rad.”
“Falsches Appartement bekommen,nicht das was ich gebucht hatte,ganz wichtig für uns war der Balkon, der aber leider nicht vorhanden war
Aber der absolute Hammer war,das wir 1Tag früher abreisen mussten,weil der Vermieter das Appartement doppelt vermietet hatte,wir wurden aus Amsterdam zurück geordert,das wir das appartement sofort zu räumen hätten,weil die neuen Gäste schon vor der Tür standen,Zug tickets ,Grachtenfahrt und Madame Tussauds Eintrittskarten auch umsonst gekauft
Der Vermieter kam……
“Falsches Appartement bekommen,nicht das was ich gebucht hatte,ganz wichtig für uns war der Balkon, der aber leider nicht vorhanden war
Aber der absolute Hammer war,das wir 1Tag früher abreisen mussten,weil der Vermieter das Appartement doppelt vermietet hatte,wir wurden aus Amsterdam zurück geordert,das wir das appartement sofort zu räumen hätten,weil die neuen Gäste schon vor der Tür standen,Zug tickets ,Grachtenfahrt und Madame Tussauds Eintrittskarten auch umsonst gekauft
Der Vermieter kam……
“Super schönes und sehr modernes Hotel. Genau danach hatten wir gesucht und es sieht genau so aus wie auf den Bildern. Super schick, super Lage, Restaurants direkt drumherum und 5 min zum Strand. Absolute Weiterempfehlung, wir kommen definitiv wieder!”
“Super schönes und sehr modernes Hotel. Genau danach hatten wir gesucht und es sieht genau so aus wie auf den Bildern. Super schick, super Lage, Restaurants direkt drumherum und 5 min zum Strand. Absolute Weiterempfehlung, wir kommen definitiv wieder!”
"My stay at this hotel was deeply disappointing from start to finish. Service felt indifferent, even careless. At check‑in, staff gave no information about breakfast or cleaning, and no housekeeping was done during my stay. When noise from nearby rooms became unbearable, I asked for help. A staff member named Evan promised to check but never asked for my name or room number. Later, he investigated the wrong room entirely, and despite my follow‑up, never came to mine. The inconsistent attitude—especially when compared with how he handled another guest—was striking.
The room itself was poorly maintained: no kettle, no fridge, no tissues, weak lighting, and unstable shower temperature. At dawn, the air turned icy, yet guests couldn’t adjust the heating because it was centrally controlled. Even small conveniences were missing, making the space uncomfortable and cold in both atmosphere and design.
The environment was equally unpleasant. The walls let in constant noise from pipes, doors, and passing conversations. The lobby, open to the public as a makeshift lounge, was crowded and loud, leaving no peaceful corner for guests to rest.
Breakfast was the final let‑down—barely more than eggs, with few pastries and no fruit variety. The menu listed muffins, but staff claimed they cost extra. Tables were sticky and uncleared. For a hotel that calls itself sustainable, the practice of using disposable bathroom cups and motion‑sensor lights that switch off mid‑shower felt stingy instead."