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Reviews of Hotel Arinsal

2 out of 5
Hotel Arinsal
Carretera General, Arinsal

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 75 reviews" "
Rating 8 - Good. 31 out of 75 reviews" "
Rating 6 - Okay. 18 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 7 out of 75 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Jun 2023

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, staff & service
The property was a little bit dated, but was immaculately clean and the staff were very friendly. Will definitely stay there again. Great value for money
Stayed 5 nights in Feb 2023
Response from judith on May 2, 2023
:)

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the close proximity to the gondola. The breakfast was basic but fine. The reception staff were extremely helpful.
Stayed 7 nights in Mar 2020

10/10 Excellent

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Simple hotel , decent breakfast , great rate , unpretentious . Friendly staff , you can leave your luggages there and go skiing for the day . Close to supermarket , pubs , skiing funicular .
Stayed 1 night in Feb 2020
Response from Reception Team on Feb 8, 2020
Dear client, Thank you very much for your comment. We are very pleased you have a nice stay with us. Reception Team

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean hotel with helpful staff who try to be very accommodating.
Stayed 4 nights in Jan 2020
Response from Reception team on Feb 2, 2020
Dear client, Thank you very much for your comment. We are very pleased you have a lovely stay with us. Kind regards. Hotel Arinsal

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
Tried calling several times,about 630 pm because thought may e late due to traffic. When finally got through was hung up on, then no answers to phone agsin. Hotel completely dark when got there at 7 not even a sign lit so we missed it a couple times. Expedia did get us a refund as we had to find another hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Dan Dorulet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
If you’re spending the day on the slopes and just looking for a cheap clean room, hot water and ok bed to sleep at night, very close to the gondola, then this is perfect. I stayed with my 12 year old son but it’s not for a romantic break. Beds have a waterproof sheet on them. WiFi in room (2nd floor) is excellent. Hotel is kept clean but over use of cleaning products leaving a nasty smell at the entrance, stairway and corridors. Less smell in room. Staff are lovely and friendly and go the extra mile for you. Even providing a picnic on the last day when they realised our early bus would mean we missed breakfast. They also rang the bus company to check our pick up point. Thank you :-) Breakfast was fine (all cold) with plenty of choice. The black plastic table covers look awful and ruin the look of the whole room, which would be nice otherwise. We would stay here again or at their sister hotel, Comopedrosa.
Stayed 4 nights in Apr 2019

6/10 Okay

Johann

Liked: Staff & service
Okay hotel, close to Arinsal ski domain.
Fairly close to the lift (5 mns walk), this is a simple hotel with small rooms and reasonably clean. The river is right next to it though and despite good double glazed windows it is fairly noisy, at least for light sleepers. Staff is very friendly, breakfast saved by good croissants.
Stayed 2 nights in Mar 2019

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place to stay
We enjoyed our stay at hotel Arinsal. The staff are all friendly and helpful. Nothing was too much trouble for them. .The continental breakfast had plenty of choice with fresh fruit included. The hotel is very clean in all areas. We will definitely stay here again
Stayed 4 nights in Jan 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Decent room and great staff!
Very nice and comfortable stay. The room was a decent size for a single person, but it was the shower which I thought was a bit too small and difficult to have a comfortable shower. The staff was super friendly and helpful!
Stayed 4 nights in Jul 2018

6/10 Okay

Carolina

Liked: Cleanliness
Nice location but hard to find at night
Arinsal was closed and hard to be found. Once we arrived we found a sign that we were expected in another hotel 200 meters away (Comapedrosa). Room was very small and no internet (that's ok as it was stated in conditions). Great breakfast

8/10 Good

Laura, London

Liked: Cleanliness, staff & service
Great for the money
Great for the ski lift. No frills but service is excellent, room was cleaned and bed made everyday and the small tapas bar underneath is excellent.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Good basic hotel close to gondola
Rooms basic accommodation. Cleaned everyday. Restaurant and bar area recently refurbished serving delicious food. Close to gondola for ski season and right in the centre of town for apres - ski. Have stayed here a couple of times. Would stay again.

8/10 Good

Dan Dorulet

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Stephen, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel Without Open Lounge
Hotel was closed and without staff. Waited outside in the rain until guests left the hotel, it was only at that point was I able to gain access because the main entrance was code locked. When inside I found that the check-in desk and lounge were closed off and a sign indicated that for attention one should "Phone (00376) 651892". At that time there were several guests sitting on stairway steps trying to achieve WiFi connections as the lounge was inaccessible. There were no comfortable chairs to sit on in the rooms. When I interviewed guests they stated that the status quo had been present for several days!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean, friendly and convenient.
Great Shower and wifi in my room which had a little balcony. Basic but clean. I stayed on the river side which has a constant river noise which i found quite relaxing but others may not. Friendly Staff. Great location 150m from Gondola.

8/10 Good

Rachael, Stamford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but excellent value for money.
I have stayed at hotel Arinsal twice now and both times have enjoyed my stay. Yes it's basic, but what more do you need. It is excellent value for money and very close to other bars and the gondola. The rooms are warm, clean and comfortable. For the money, you can't beat it!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Glenda

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

LUIS

Stayed 2 nights in Oct 2023

10/10 Excellent

Irene

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tot molt bé
Stayed 2 nights in Sep 2023

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La habitación individual es horrible, ducha diminuta, sucia y sin esoació para moverse. La cortina sucia y aguantada con aros reciclados de madera. Se caía por momentos. El baño era aprte de la habitación sin ninguna separación. Enchufes rotos al lado de la ducha y si se slaia agua de la ducha, q así pasaba, dormias con el charco. Muy mala experiencia
Stayed 1 night in Sep 2023

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Benchat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour était parfait avec un très bon accueil à l hôtel La chambre était correcte et propre Cependant la porte d entrée de la chambre 202 claque donc il a fallu mettre une serviette pour la bloquer La baignoire ou il manquait le bouchon afin de prendre un bain
Stayed 1 night in Sep 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pues me tuve que ir a otro hotel, creo que con esto es más que suficiente.
Stayed 3 nights in Aug 2023

4/10 Poor

Sara

Traveled with partner
Disliked: Cleanliness
Nada destacable
Stayed 1 night in Aug 2023

10/10 Excellent

Carla

Stayed 1 night in Jul 2023

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible sale nous avons du repartir sans dormir car nous etions en couple et il n'y avait qu'un couchage 78€ a la poubelle
Stayed 1 night in Jun 2023

6/10 Okay

Cristian Erik

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from judith on Jul 19, 2022
merci

10/10 Excellent

Katherine

Stayed 1 night in Feb 2022
Response from judith on Mar 9, 2022
thank you so much! I hope to see you again, kind regards

6/10 Okay

Maria Catalina

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Mar 2020

10/10 Excellent

Gerard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
estancia muy agradable
ideal para los esquiadores (100 metros del telecabina),trato familiar, buena comida y acepta mascotas
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Habitación basica y minúscula Muy básico! Aunque bien situado cerca de los remontes!!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien el hotel, Los desayunos están bien, me cobraron poco por tener el perro, uno del que vale la pena
Stayed 1 night in Oct 2019
Response from Equipo de recepción. on Dec 8, 2019
Buenos días, Muchas gracias por su comentario. Nos agrada escuchar que tuvo buena estancia en el hotel. Un cordial saludo

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super plan pas cher !
Très bon rapport qualité-prix ! Seul reproche : le personnel de l'hôtel ne lit pas les commentaires ou demandes formulées lors de la réservation. En effet, nous avions demandé une chambre avec un grand lit et ne donnant pas sur la route principale ... et nous avons eu deux (en réalité 3) petits lits sur la route principale :-( D'ailleurs, l'ajout du 3ème petit lit a rendu la chambre exigüe et rendu l'emplacement des interrupteurs inadapté car se trouvant juste sous les oreillers ! Seul petit bémol, le restaurant : lors de notre séjour, il n'y avait pas de menu du jour et la carte ne correspondait pas à nos envies culinaires. Pour le reste, rien à dire (vu le prix), avec un petit déjeuner buffet très fourni et varié : salé, sucré, viennoiseries, fruits, céréales, yaourts, etc. Le personnel fut également très présent. Nous avons même pu garer notre voiture devant l'hôtel une nuit, les autres fois sur un parking gratuit à proximité.
Stayed 4 nights in Aug 2019

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018

2/10 Terrible

Giro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domage !!!
Surprise ! l’hôtel Arinsal fermé ! donc pas de commentaire sur l’hôtel. En revanche non satisfait de l’hôtel de remplacement proposé par l’hôtel Arinsal ou la chambre non conforme a la réservation, fait triste mine et une déception sur le séjour !
Stayed 2 nights in Oct 2018

6/10 Okay

patrick

Liked: Cleanliness
le bruit du torrent infernal.... repas buffet simple,mais bon. parking gratuit a 50 métres
Stayed 1 night in Jun 2018

2/10 Terrible

alain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Нормальный отель в Аренсале
У меня был одноместный номер, маленький с санузлом прямо в комнате, специфично, конечно, но фотографии реальные и я знала об этом заранее, что радует. Для одного человека , как оказалось, не очень страшно. Это был один из самых бюджетных вариантов размещения в Андорре, поэтому многого я и не ждала. Порадовал вид с балкона на речку и горы. До канатки метров 200 от отеля, что очень удобно. Столько же до пункта проката, немного дальше супермаркет и аптека. Бары и кафешки везде, в том числе и в самом отеле. Номер чистый, уборку делают хорошо и регулярно. Мебель старенькая, но в целом аккуратно. Персонал дружелюбный. Огорчил тот факт, что в моём номере была неисправна раковина, два дня на полу собиралась вода, горничные несколько раз в день убирали(молодцы!), а вот отремонтировали только через два дня. Впечатление положительное, нормальный вариант по соотношению цена/качество.

6/10 Okay

Alain

Liked: Cleanliness, staff & service
hôtel agréable, éviter chambre côté torrent
bel environnement, personnel serviable, un bémol pour la nuit, le bruit du torrent.