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Reviews of avid hotel Auburn - University Area, an IHG Hotel

2.5 out of 5
avid hotel Auburn - University Area, an IHG Hotel
2082 South College Street, Auburn, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 113 out of 220 reviews" "
Rating 8 - Good. 59 out of 220 reviews" "
Rating 6 - Okay. 15 out of 220 reviews" "
Rating 4 - Poor. 18 out of 220 reviews" "
Rating 2 - Terrible. 15 out of 220 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and family friendly! Had several options for organizing your room. Lots of storage and big bathrooms. Dont change a thing!
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
Robin, thank you for sharing your wonderful feedback! The team at avid hotel Auburn - University Area, an IHG Hotel, is delighted to hear that you enjoyed the clean environment and the family-friendly atmosphere. We're also glad you appreciated the ample storage and spacious bathrooms. We look forward to welcoming you back soon!

10/10 Excellent

valencia

Traveled with partner
Liked: Amenities
Great vicinity!
Stayed 1 night in May 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff service
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Martha, thank you for recognizing the commendable service provided by the team members at avid hotel Auburn - University Area, an IHG Hotel. We're thrilled we could exceed your expectations. We hope to welcome you back in the future for another pleasant experience.

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean property. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Erin, thank you for acknowledging the cleanliness of the avid hotel Auburn - University Area, an IHG Hotel. Our team members strive to provide a welcoming and friendly atmosphere, and it's excellent to know this resonated with your stay. We hope to welcome you back on any future visits you may have to the area.

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Customer Service on May 16, 2024
Jason, thank you for your positive rating of avid hotel Auburn - University Area, an IHG Hotel. We're thrilled that you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Felicia

Super clean and friendly staff!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Felicia, it's wonderful to hear that your stay at avid hotel Auburn - University Area, an IHG Hotel was marked by cleanliness and hospitality. We engage in continuous efforts to ensure our hotel maintains the high standard you experienced, and our team members strive to provide a welcoming environment for all our valued guests. Thank you for praising their efforts, and we hope to see you again on your future trips to Auburn.

10/10 Excellent

Joseph, Tuscaloosa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Room was very quiet!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Joseph, it's wonderful to hear that you appreciated the serenity of your room at avid hotel Auburn - University Area, an IHG Hotel. We strive to provide a relaxing environment for our guests. Thank you for sharing your feedback. Please come visit us again soon!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access. Friendly staff. Clean and well maintained.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Henry, thank you for sharing such a positive review about your stay at the Avid Hotel Auburn - University Area, an IHG Hotel. We're delighted to hear that you appreciated our ideal location, cleanliness, and the welcoming nature of our team members. We greatly value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Thank you for the fantastic rating, Ana!It's outstanding you had such a wonderful experience at avid hotel Auburn - University Area, an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was really a great option for a basic hotel in Auburn. It’s right off the interstate and convenient to the Auburn campus. Everything was clean and the staff was very friendly. I would stay here again!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Julia, it's wonderful to hear that your stay at avid hotel Auburn - University Area, an IHG Hotel was a positive one. We're thrilled that our convenient location and clean environment contributed to your enjoyable visit. Our team members appreciate your kind words about their friendliness as well. Thank you for considering us for future stays, we can't wait to welcome you back!

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Camille, thank you so much for your exceptional rating! We are thrilled to know that your stay at avid hotel Auburn - University Area, an IHG Hotel, was to your satisfaction. We look forward to having you as our guest again soon.

10/10 Excellent

Theresa

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Theresa, it's wonderful to hear that your stay at avid hotel Auburn - University Area, an IHG Hotel was a resounding success. We appreciate your high rating and hope to have the pleasure of welcoming you back in the near future. Thank you for choosing us!

10/10 Excellent

Shankar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Shankar, we're thrilled to hear your stay at avid hotel Auburn - University Area, an IHG Hotel was great! Your positive feedback is greatly appreciated. We're looking forward to welcoming you back in the future for another outstanding experience.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
John, thank you for your superb rating of avid hotel Auburn - University Area, an IHG Hotel. We're delighted to know that you had an exceptional stay with us and we look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Yasmin, Chesrerfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay. Clean and contemporary property. Friendly staff. Check in and check out were a breeze.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Yasmin, we are thrilled to know that you had a pleasant experience at the avid hotel Auburn - University Area. Our aim is to ensure streamlined check-in and check-out processes and provide a spotless, modern atmosphere along with warm interactions from our team members. We look forward to serving you again in the future.

4/10 Poor

Mackenzie

Business traveler
Disliked: Staff & service
the lady at the desk had an attitude. i showed up at almost 5pm and had to wait for my room. i was told to sit for “a couple minutes” but i ended up waiting much longer. when i saw another guest checking in, i walked back to the desk. she said “you still don’t have a room, and didn’t make eye contact. i asked if she knew when it might be ready she said “uh can’t you see im not a housekeeper. i don’t do that stuff.” so she said she could text one and huffed about it. when i finally had a room her tone wasn’t pleasant but i heard her right before speaking to a guest completely different. not sure what i did to deserve it besides ask one question.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Mackenzie, we regret to hear about your less than satisfactory experience at the check-in. Our goal is to provide exemplary service and it's clear we missed the mark during your visit. Your interaction with certain team members does not reflect our values, and we apologize. We will address this incident and ensure training for better guest interactions moving forward. Thank you for bringing this matter to our attention.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Daniel, we're thrilled that you had an excellent stay at avid hotel Auburn - University Area, an IHG Hotel! We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Reid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Reid, thank you for choosing the avid hotel Auburn - University Area, an IHG Hotel for your stay. We're thrilled to hear you would choose to stay with us again. It was a pleasure hosting you and we look forward to your next visit.

10/10 Excellent

LaQuanna

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
LaQuanna, it's marvelous to learn about your experience with our accommodating team members at avid hotel Auburn - University Area, an IHG Hotel. We always strive to make each guest's stay exceptional, and it appears they've done just that. Your review brought smiles to our faces. Please come back soon for another wonderful experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Thank you for the 4-star rating, Robert!We are delighted to see that you had a wonderful time at avid hotel Auburn - University Area, an IHG Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and very clean!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Suzanne, we're ecstatic to hear that you had such a pleasant stay at avid hotel Auburn - University Area, an IHG Hotel. Your positive comments about our very tidy environment and amiable team members fills us with joy. Looking forward to welcoming you back in the future.

10/10 Excellent

Jung W.

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Jung W., thank you for the 10/10 rating! At avid hotel Auburn - University Area, we're thrilled to hear about your positive experience. We're looking forward to welcoming you back in the future.

10/10 Excellent

Jane

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Jane, it's wonderful to know you had a 5-star experience at avid hotel Auburn - University Area, an IHG Hotel. We're looking forward to welcoming you again on your next visit. Thank you for choosing us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and eye catching
Greag place for comfort and relaxation
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
It's wonderful to hear you found comfort and relaxation at the avid hotel Auburn - University Area, an IHG Hotel. Our goal is always to provide an accommodating experience and we're glad to know that was your experience. We look forward to having you stay with us again in the future.

8/10 Good

Keesha

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great staff.. nice rooms.. modern design. Nice continental breakfast with some hot options
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Keesha, it's delightful to know you enjoyed your stay at the avid hotel Auburn - University Area. We are glad you appreciated our modern rooms, design, and our breakfast selection. Our team takes great pride in delivering a wonderful experience for guests. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Lauren

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Lauren, we're thrilled to see your perfect score! It's heartening to hear you had such a great experience at avid hotel Auburn - University Area, an IHG Hotel. We hope to welcome you again soon for another outstanding stay. Safe travels until then!

10/10 Excellent

Madison

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is extremely nice and accommodating. Quick and easy check in!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Madison, it's delightful to know that you found our team at avid hotel Auburn - University Area, an IHG Hotel to be highly pleasant and helpful. Additionally, we're thrilled to hear that your check-in process was swift and seamless. Your kind words are much appreciated and we look forward to your next stay with us.

8/10 Good

john

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
John, thank you for your rating. It seems you enjoyed your time at avid hotel Auburn - University Area, an IHG Hotel. We always aim to provide a delightful experience, so if there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.

8/10 Good

Todd

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the 4-star rating, Todd!It's great your time at avid hotel Auburn - University Area, an IHG Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, new, and very friendly staff! Would highly recommend staying here! My 2 nights were wonderful!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Mark, your laudatory comments about the cleanliness, modern design and friendliness at avid hotel Auburn - University Area, an IHG Hotel bring joy to our team. It delights us to know that you had a wonderful two-night stay and are recommending our hotel to others. We'll be eagerly awaiting your next visit.

6/10 Okay

Joseph, Wesley Chapel

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Joseph, it appears you've rated your recent stay as average, and we truly regret not exceeding your expectations. Our goal is always to provide an exceptional experience, and we value your feedback. Your insight is important to us and we look forward to having another chance to better serve you next time.

8/10 Good

Cody

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks for the great rating, Cody!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting avid hotel Auburn - University Area, an IHG Hotel soon, we'd love to have you back!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Steven, it's splendid to see your five-star rating for avid hotel Auburn - University Area, an IHG Hotel. Our team works hard to provide an exceptional experience and your feedback serves as reassurance. We hope to have you stay with us again soon, creating even more memorable experiences.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills budget hotel
For a no frills budget hotel it’s not bad. Rooms were clean and staff were friendly. My only complaint is the walls are thin and you can hear your neighbors conversations. We also had someone in our hall smoking that we could smell from time to time in our room.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 2, 2024
It's good to hear that you appreciated the cleanliness of your room and the friendliness of our team members at avid hotel Auburn - University Area, an IHG Hotel. We regret the disturbances you experienced due to noise and unwanted smells. Ensuring peace and comfort for our guests is important for us, so we encourage guests to report any issues to us immediately, as we're always ready to find a solution in a prompt manner. We hope your next stay is even more enjoyable.

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS ABSOLUTELY PERFECT AND FRIENDLY
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Ruby, thank you for choosing avid hotel Auburn - University Area, an IHG Hotel and for sharing your positive feedback. We're thrilled you enjoyed your stay and found our team members personable. We hope to welcome you back for another perfect stay soon.

10/10 Excellent

Lee

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Lee, it's wonderful to hear that you had an excellent stay at the avid hotel Auburn - University Area, an IHG Hotel. We truly appreciate the perfect score and your support. We hope to welcome you again in the near future for another top-notch experience.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Thanks for the perfect rating, Richard!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at avid hotel Auburn - University Area, an IHG Hotel.Have a wonderful day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Michael, we're thrilled that you enjoyed your experience at avid hotel Auburn - University Area, an IHG Hotel! It's our pleasure to host you, and we look forward to serving you again in the future.

8/10 Good

Holly

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 10, 2023
Thanks for the 4/5 rating, Holly!We're thrilled you enjoyed your time at avid hotel Auburn - University Area, an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Sarah, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, check in was quick & efficient and rooms are clean, updated & comfy
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Sarah, we're thrilled to know that you found our team members to be friendly and the check-in process at avid hotel Auburn - University Area, an IHG Hotel to be quick and efficient. It's great that you appreciated our clean, modern, and cozy rooms. We look forward to your next visit.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was fine. Male desk clerk needs to be more friendly and inviting. The employees do not seem to care about their job or their customers.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
John, it's helpful to receive feedback on your recent stay. We're glad that you found the room satisfactory. We regret any instances where the friendliness of our front desk colleagues didn't meet expectations. We take our guests' experiences to heart, and we'll certainly address your concerns to ensure that every guest feels valued. We hope you'll consider another visit.

10/10 Excellent

pamela, Montclair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel was excellent. Miguel, the new manager is really wonderful. He was very accommodating and seems to have the hotel in tip top shape. I had read reviews saying the rooms and bathrooms were dirty which concerned me but it was quite the opposite during my visit. I would highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 14, 2023
Pamela, thank you for the glowing endorsement of Avid Hotel Auburn - University Area, an IHG Hotel. We're thrilled to hear about your positive impressions of the cleanliness and our team. It's wonderful to know that Miguel made a significant impact on your stay with his accommodating nature. Your high recommendation is truly a testament to our efforts to provide guests with an excellent experience. We eagerly anticipate your next stay with us.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property Comfy beds House keeping knocked on door both days @ 8am. Tried to come in. Also received a phone call about a noise complaint and we were asleep….. other than that it was a great property. Very clean & new
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 14, 2023
Amanda, thank you for your feedback regarding your stay at the avid hotel Auburn - University Area, an IHG Hotel. We're pleased to hear you found our beds comfortable and appreciated our pristine and fresh environment. However, we regret any discomfort caused by early morning disturbances and the unexpected phone call. Our team members are always striving for harmony among guests and will utilize your insight to refine how we operate. We're glad you overall appreciated our property and we're looking forward to your next visit.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Nov 13, 2023
Nancy, it's wonderful to see your perfect score for the avid hotel Auburn - University Area, an IHG Hotel. We're thrilled that you enjoyed your stay and we look forward to welcoming you back for many more memorable experiences!

10/10 Excellent

Angel

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 14, 2023
Angel, thank you for choosing to stay at the Avid Hotel Auburn - University Area, an IHG Hotel. Your high rating is greatly appreciated and we look forward to welcoming you back on your next visit!

8/10 Good

susan

Traveled with group
Liked: Cleanliness, room comfort
stay was okay check in process took long and room was not ready until about 5 o'clock very late.
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 13, 2023
Susan, thank you for taking the time to share your experience. We understand your check-in at avid hotel Auburn - University Area, an IHG Hotel had some delays, and appreciate your patience. We always aim to streamline our process and ensure rooms are prepared as soon as possible. We look forward to better serving you in the future.

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll never stay there again!!!
I booked for a five night stay. Bed never made once. No bathroom clean up. Just got towels on floor and left a shower floor towel. Toilet rocked when sitting down and standing up to the point I thought the porcelain would crack. Extremely small room. Very disappointing. Watered down orange and apple juice at breakfast bar. Tasteless microwaved breakfast sandwiches. Typically I stay at 3-4 star hotels. Paying over $100 per night, I expected a little more.
Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 13, 2023
Mark, thank you for taking the time to share your experience. It's disappointing to hear that housekeeping deficiencies and issues related to the bathroom fixtures detracted from your stay. We're also sorry to note that the breakfast offering, particularly the juice and sandwiches, did not meet your expectations. Please rest assured, we continuously strive to offer a pleasurable experience for our guests and your feedback helps us in this pursuit. We trust should you give us another chance, we will exceed your expectations.

10/10 Excellent

Jana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 14, 2023
Jana, it's great to see that you had a splendid stay at the avid hotel Auburn - University Area, an IHG Hotel. We're committed to providing top-tier service and amenities, and we're thrilled your experience reflected this. We value your feedback and look forward to welcoming you back for another memorable visit.

10/10 Excellent

Linsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. We stayed one night passing through. The facility was clean rooms were nice and cozy. Will stay here often as I have to travel a lot.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 14, 2023
Linsey, it's delightful to hear that you had a positive experience at avid hotel Auburn - University Area, an IHG Hotel. We're pleased that you enjoyed our well-kept facilities and cozy rooms. Your frequent stays are greatly appreciated and we look forward to hosting you again during your future travels.