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Reviews of ZEN Rooms Near BCS Mall Penuin

3 out of 5
ZEN Rooms Near BCS Mall Penuin
Komp. Penuin Centre, Blok OB No. 1 -7, Batam, Batam Island

Reviews

6.8
Rating 10 - Excellent. 2 out of 25 reviews" "
Rating 8 - Good. 14 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Siow Har

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to 2 shoppg malls + nice and friendly staffs
Service was amazing from front line recep, Ms Dewi. So friendly, bubbly and helpful. The hotel is at a back lane, but pretty near to both shopping malls; BSC and Grand Batam Mall. Beddings in the room are pretty comfy (for me).
Stayed 1 night in Feb 2020

8/10 Good

Philip Poh Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & easily accessible
The checkin was prompt & efficient, front desk staff are friendly & helpful. The location is close to local eateries & malls are within walking distance. Only 20 minutes by taxi to Batam Center Ferry.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed

Liked: Staff & service, property conditions & facilities, room comfort
Short Getaway
Overall was good. Front desk office Miss Dewi kind and helpful.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Overall, the location of this hotel is very convenient to the mall and market. The room is very clean and comfortable but the room is assigned to us that the window is block by the adjacant building. Worst that noise was generated throughout the night, think from should be air con compressors. Please avoid staying at room 106. Thanks!
Stayed 2 nights in Apr 2019

8/10 Good

Jeris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Room cleanliness and amenities, staff service and location were good. Water temperature couldnt stay got or cold for long, ofte too hot or too cold but was okay, haha. Room was spacious and bright. A stone's throw to local food in the vicinity, as well as BCS Shopping Mall.
Stayed 2 nights in Mar 2019

6/10 Okay

Chee

Liked: Cleanliness, property conditions & facilities, room comfort
Fanastry
The rooms was not ZEN rooms
Stayed 1 night in Feb 2019

8/10 Good

Ler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location hotel
Great location for a weekend escape for food and shopping , staffs are friendly , room is clean and comfort also................overall good choice if you need to escape for foodies and shopping the location is great.
Stayed 2 nights in Feb 2019

6/10 Okay

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When booking is city view . When staying in the room that no city view.
Stayed 2 nights in Feb 2019

8/10 Good

Shahirah

Liked: Staff & service, room comfort
All else is great except for the water heater in the shower which temperature isn’t constant - hot 1 minute, cold in the next. Room carpet is dirty, along with coakcroach sightings. But overall, the hotel was comfortable for our stay.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
The hotel is surrounded with food stalls - Chinese n Halal food. Traffic flow along the hotel is heavy causing noise. Breakfast has wide spread of dishes to use. Replenishment is fast by the staff. Cleanliness of carpet in the room is unclean. Overall facilities are ok. Mini bar has alcohol drinks (beer) offered in the room at a rate. There are karaoke rooms in the other wing. Front desk staff did not ensure room is set as per the booking even after confirming during early check in. The other surprise n shocking encounter was that the housekeeping staff can enter the room to change from 2 single beds to double bed n adding extra bed when I am not in the room. I did emphasize to wait for my return as I left the hotel as my personal belongings are already in the room.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Room comfort
We didnt get t room as u promise in t website pic shown.
Stayed 2 nights in Dec 2018

4/10 Poor

S

Liked: Staff & service
Disliked: Room comfort
I booked for a double bed smoking room. Upon checked it, realised i was given a non smoking room. It was a twin beded room. Two beds joint together and the power switch in middle of the bed head. Its not comfortable at all. Bathroom blinds dropped when I tried to bring it down. First and last stay for me.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018
Response from ZEN Rooms on Dec 20, 2018
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in ZEN Rooms! By booking with ZEN Rooms you can be sure to get the best value-for-money. We hope to see you again. Best regards, Bella

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from ZEN Rooms on Dec 20, 2018
Dear ZEN Guest, Thank you for rating your stay with us! We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, we hope to welcome you back! Best regards, Bella

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from ZEN Rooms on Dec 20, 2018
Dear Mohamed, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays I hope your next stay is just around the corner! ZENly yours, Bella

2/10 Terrible

Verified traveler

Disliked: Staff & service
Poor Housekeeping. Cannot speak English.
Had a bad experience with hotel reception at check out. They insisted we took their towel. But even after checking our bags, they still couldn’t find anything. The situation was impossible to explain because out of all their staff, only 2 or 3 could speak English. Still delayed us for another 30min after checking our bags, and we could only leave because we had a ferry to catch.
Stayed 2 nights in Nov 2018
Response from ZEN Rooms on Dec 22, 2018
Dear ZEN Guest, Thank you for sharing your experience with us. First of all, please accept our sincere and deepest apology for this inconvenience. Please be assured that this is not our ZEN usual standard. We are sorry that you did not have a smooth check out experience during this reservation. We can assure you that we have shared your feedback with our respective team to be taken into account for our improvement and to avoid this to happen again in the future. We hope to see you again and provide you with much better stay. ZENly yours, Bella

8/10 Good

Andrew

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018
Response from ZEN Rooms on Dec 20, 2018
Dear Andrew, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. With ZEN, you can be sure to get the best value for money accommodation. ZENly yours, Bella

10/10 Excellent

Verified traveler

Comfortable room in good location near to Mall with restaurants and shops.
Stayed 3 nights in Aug 2018
Response from ZEN Rooms on Dec 20, 2018
Dear ZEN Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. We are happy to see that we help you travel more and pay less! We are glad that you found our location convenient! If you travel to our area again, we hope to see you again. ZENly yours, Bella

8/10 Good

Seow Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batam City Hotel
Its my 3 booking with Hotel.com to stay at Batam City Hotel.Convenient location. Lots of nice food at A2 food court which is about 3 mins walk from hotel. Beside food court is the Batam City shopping centre. Staff was vey good and helpful.Request for late check out as my friend was not feeling well and my ferry time is at 5pm.staff allow us to stay till 3pm to let her rest. Will definately go back again.
Stayed 2 nights in Oct 2018
Response from ZEN Rooms on Dec 20, 2018
Dear Seow Ching, Thank you for taking the time to give us your feedback about your stay at our hotel. We are pleased to hear that you find our location to your liking. We also want to thank you for for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay! We look forward to see you again. Best regards, Bella

4/10 Poor

Alimah, Singapore

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The room smell cigarette. Found one cockroach while sitting on the black sofa.
Stayed 1 night in Sep 2018
Response from ZEN Rooms on Sep 21, 2018
Dear Alimah, Thank you for the feedback! We are very sorry to know that you did not get our usual cleanliness standard and make your experience unpleasant. Please be assured that your feedback has been noted down for our improvement! We hope to have a chance to see you again and provide you with better stay. Best regards, Bella

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Rooms are good size for the rate. Good amenities near Mall.
Stayed 1 night in Jun 2018

8/10 Good

Chee

Liked: Cleanliness, property conditions & facilities, room comfort
Fanasty
Zena room is spaces clean and comfortable good location easy excess to amerity and foods
Stayed 1 night in May 2018

8/10 Good

DAVID LIM, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Love the location. Near to BCS, eateries, local market etc. Staff from check-in to porters were all very helpful. The oproblem is when taking a shower it turns hot and then to cold every 5 seconds
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gd
The hotel was clean and breakfast ok. Only the construction outside and was noisy