8/10 Bueno
Yvonne
Viaje familiar con niños
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.
Yvonne
Se hospedó 2 noches en mayo de 2024