4/10 Malo
Nicole H.
1 jul. 2025
Le gustó: Limpieza
No heating! In Canberra, in winter!!
The house, location and facilities were great. HOWEVER, we could not heat the house. We arrived at the house at 5.30pm and by 9pm the room temperature was only 11deg even though the air con had been running for 3hrs. It would cycle on/off and blew cold air into the living rooms.We checked the aircon compressor outside the house each time it shut down and found it fully iced up. There were no operating instructions and we attempted to try all settings to get some heat.By 9pm I called the property manager MadeComfy to report the issue and they promised to get their team onto it and to arrange portable heaters. We booked this property so my son & his young family (baby & toddler) could also stay with us. However it was too cold for them to stay & we had to pay for 2 nights accom. for them in a hotel. By 11.41pm the temp was no more than 12 deg and did not get any warmer by morning after running the air con all night. I sent many angry emails & phone calls to the management and each time they promised to escalate my complaint to their team & get portable heatersI rang again on Saturday afternoon and expressed my anger over the situation and they eventually contacted the owner of the property who came to the house. By this time (4pm) the temperature in the house had started to rise to 13deg. Eventually the temperature peaked at 19deg for the rest of the weekend.We were not offered a refund or credit for the inconvenience or alternate accommodation.
Nicole H.
Se hospedó 3 noches en junio de 2025