Room, Multiple Beds | Desk, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Fairfield Inn by Marriott Northlake

2.5 out of 5
Fairfield Inn by Marriott Northlake
9230 Harris Corners Pkwy, Charlotte, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 370 out of 834 reviews" "
Rating 8 - Good. 252 out of 834 reviews" "
Rating 6 - Okay. 107 out of 834 reviews" "
Rating 4 - Poor. 59 out of 834 reviews" "
Rating 2 - Terrible. 46 out of 834 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, facilities and amenities were very good. Staff was great.
Stayed 3 nights in May 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, Wonderful breakfast.
Stayed 1 night in May 2024

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude did not want to make accommodations even after Expedia attempted to reach out to them. They never responded and canceled the booking with no heads up.
Stayed 4 nights in Apr 2024

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Deherda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room has a stench upon entry but soon went away.
Stayed 1 night in Apr 2024

6/10 Okay

Monte

Liked: Staff & service
I like the location of the hotel. Plenty of food options around. I didn’t like my room smelling like mildew. The toilet sit a little side ways, just need a renovation done.
Stayed 3 nights in Apr 2024

2/10 Terrible

William T

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well below the standards of any Fairfield Hotel I have stayed with in the past. Dark, gloomy, mold in bath tubs. We checked in and within the hour checked out and found a far superior hotel within a few blocks for about the same amount of money. Until something is done to upgrade this hotel, do not stay there. I am still trying to contact the manager for a refund
Stayed 1 night in Apr 2024

6/10 Okay

Ivy

Liked: Staff & service, amenities
The staff throughout the entire stay was super super kind and wonderful. The only thing i would recommend is updating certain things like the elevator and the mini fridge. In the room i stayed at, the mini fridge was falling forward everytime it opened.
Stayed 5 nights in Mar 2024

2/10 Terrible

Mitul

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever stay at this property. Looks like Rodeway inn.
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were hairs in the sink, shower and bathroom. They should spend more time cleaning before guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Keri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some issues checking in due to computer and staffing problem but it got worked out and our stay was pleasant. Good water pressure and comfortable and clean room.
Stayed 1 night in Apr 2024

10/10 Excellent

THOMAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room with decent hot breakfast. Nice area to walk around.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Mar 2024

4/10 Poor

Aunyee

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is extremely rundown. The room was clean. The sink stopped up when you turned the water on. There was a chair that was ripped in my room. The hotel just needs a complete remodel. The staff was friendly and attentive. The laundry room and machines were disgusting. I have never stayed at any Marriott property like this. They should truly be ashamed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Luc

Stayed 1 night in Mar 2024

10/10 Excellent

Maureen M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Near great shopping mall and restaurants.
Stayed 1 night in Mar 2024

6/10 Okay

Dayna

Liked: Staff & service
very basic and starting to get run down. old elevator. sufficient if not spending a lot of time in your room.
Stayed 2 nights in Mar 2024

8/10 Good

Michele

Stayed 1 night in Feb 2024

4/10 Poor

Sara

Liked: Cleanliness
The girls at the front desk were fine, and the overall cleanliness of the hotel was ok, and I felt safe. HOWEVER, someone broke into my car overnight to smoke a cigar in my rental and left the cigar butt in my car the following day. I was beyond upset; the car smelled horrible, and I was rushing to an appointment and did not have time to complain to the staff inside. I am furious, and I will never stay there again,
Stayed 1 night in Feb 2024

10/10 Excellent

Keisha, Jamestown

Stayed 1 night in Feb 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Curtis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Egipcia

Stayed 3 nights in Jan 2024

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities
The staff is PHENOMENAL!!! Could the property use a lift and updating? Absolutely! But it fit the bill for a last minute trip and again, the staff was WONDERFUL! Breakfast was really good as well. If you need a clean, affordable place to stay, this is it.
Stayed 1 night in Jan 2024

8/10 Good

Caitlin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allen

Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Luciana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ashley at the front desk was welcoming, friendly, and helpful. Her service was over and above. We will return because of Ashley
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Traveled with family
The rooms were above our expectations and the friendly manager helped make the whole check in a very welcoming experience. The breakfast was also a definite plus for our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Dianne

Traveled with family
Liked: Amenities
Clean and very comfortable room and facilities. Great breakfast and coffee was delicious.
Stayed 1 night in Nov 2023

8/10 Good

Sampath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
It was very noisy and I did not get very good sleep at all
Stayed 1 night in Nov 2023

8/10 Good

Edna

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay travelling back to Canada . Was clean place, and to me that’s a good thing.
Stayed 1 night in Nov 2023

10/10 Excellent

ANTWAIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Oct 2023

2/10 Terrible

Pattache

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lock doors
This property is very old and outdated the door to my room did not lock room #129 So I didn’t sleep well overall this was a horrible experience
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Disliked: Property conditions & facilities
The room was not clean. Also, we needed to switch room because the bathroom was not working.
Stayed 1 night in Oct 2023

10/10 Excellent

Juliette

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Lori

This was actually the worst Marriott property I’ve ever stayed at. It seemed like more of a motel. The carpet was filthy and ragged in the elevators. The decor was dated etc.
Stayed 1 night in Oct 2023

8/10 Good

david

Stayed 3 nights in Oct 2023

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good food, comfortable clean
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Harvie

Stayed 1 night in Oct 2023

10/10 Excellent

Barbara, Richardton Said

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel friendly staff home away from home
Stayed 4 nights in Aug 2023

8/10 Good

lang

Stayed 2 nights in Apr 2023

10/10 Excellent

Latonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom could use a fresh coat of paint but everything else was great.
Stayed 1 night in Sep 2023