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Reviews of The House Hotels - W45th Backhouse - Ohio City District Home - 5 Minutes from Downtown

The House Hotels - W45th Backhouse - Ohio City District Home - 5 Minutes from Downtown
Cleveland, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kirsten J.

Liked: Cleanliness
Perfect for what we needed on our trip!
Zero issues from start to finish and very clean!
Stayed 2 nights in Dec 2023

6/10 Okay

Rita

Traveled with family
Liked: Cleanliness
The WiFi network was not available and despite repeated texts and messages to the owner, he never replied. We were expected to do our own dishes but there was no dishpan or stopper so we had to keep the water running which we hated to do. Some of the blinds were broken, kitchen light didn’t work, screws were popping out of the stairs so we had to be really careful not to step on them, bathroom towel bar was falling off. Neighborhood was nice, parking was good. Our main issue was lack of response from the owner when we had an issue.
Stayed 2 nights in Jul 2022

2/10 Terrible

Heather E.

Disliked: Cleanliness
Inaccurate listing-renter beware
Despite the listing indicating air conditioning do not be fooled the property (if you can even get a hold of them) to leave the two bedroom doors open that have a unit (mind you these units do not cool the bedrooms they are in) to cool the third bedroom that did not have a window unit. The bed linens were dirty, and head phones were found made into the bed which gave us pause as to if the linens had even been changed at all. Despite the property being listed as non smoking it has clearly been smoked in recently with no remediation. The dents barely speckled in the walls and broken blinds just added to the unkempt appearance of the place. The breaking point for us was that the shower did not drain and there is only one bathroom in the property. This essentially rendered us without a functioning shower for our group of five adults. We reached out to the property manager three times around 9 am and then VRBO at noon (who were also not able to get a hold of the property manager but asked us to give the property manager until the afternoon to respond). After still hearing nothing from the property manager, around 4 pm we reached out to VRBO again. They finally connected us to the property manager who threatened to not return our security deposit and refused to refund our stay despite us not having a functioning bathroom. We were disgusted with the entire experience and the flippant nature of the property managers (if the house was not enough to convince you that they don’t care about this property their lack of customer service confirmed it. While they offered maintenance to come out within the hour they could not guarantee a functioning shower so we ended up having to pay additional for two hotel rooms. We frequently travel as a group of friends and use VRBO but this horrific experience will certainly have us rethinking renting
Stayed 3 nights in Jul 2022

10/10 Excellent

Samantha P.

Liked: Cleanliness
Beautiful updated space, accessible to best of Cleveland
The host of our stay was incredibly accommodating and communicative. The stay was very modern and updated and super close to some really great restaurants and Cleveland must sees. Thanks for a great trip!
Stayed 13 nights in Feb 2022

10/10 Excellent

Christian P.

Liked: Cleanliness
West 45
Very prompt communication. Good value. Beds comfy. Nice back patio. Shower head with high pressure, super nice. Outlets are limited and some doors did not really close (bathroom). Not a big deal. One of the kitchen lights did not work. Would stay here again.
Stayed 2 nights in Nov 2021

10/10 Excellent

Bernadette P.

Liked: Cleanliness
Great Location
Owner was super accommodating to my changes. Location was excellent for exploring Cleveland. Points off for minor superficial issues like blinds.
Stayed 4 nights in Aug 2021

10/10 Excellent

Jamie F.

Liked: Cleanliness
Close to everything!
It was a fantastic location for all that we wanted to do. Close to downtown, Rock and Roll Hall of Fame, Christmas Story House, Cleveland Museum of Art, West Side Market…all were just minutes away!
Stayed 3 nights in Jul 2021

8/10 Good

JoAnne A.

Liked: Cleanliness
Nice stay
House was nice and clean. Check in was easy. I would suggest a little TLC like changing the messed up blinds and fixing the toilet paper holder. But other than that the house was just as pictured.
Stayed 2 nights in May 2021

10/10 Excellent

Angela C., Franklin, KY, USA

Liked: Cleanliness
Everything We Needed
This little house was exactly what we needed for our short vacation to Cleveland. The beds were comfortable, and the location is close to everything. The only drawback was our last night there, the house in front of us was having a loud party, but of course this was no fault of the owner. We enjoyed our stay and would stay here again.
Stayed 3 nights in Apr 2021

10/10 Excellent

Taylor M.

Liked: Cleanliness
Best Place Ever
It was nice and private and just overall great

8/10 Good

Kelly J.

Liked: Cleanliness
Good place with easy access to Cleveland Clinic
We stayed 6 nights for a family member’s cancer treatment and surgery. The house was clean but not spotless (floors didn’t seem to have been mopped) and the bathtub leaked into the kitchen ceiling. But it was very comfortable and the linens were very nice. Older home with limited electrical outlets and only overhead lighting. Neighborhood is clean and safe. We would definitely stay again.

10/10 Excellent

Kelly S.

Liked: Cleanliness
Comfortable House and Great location
We had a lovely time at this very clean and comfortable house. It is a very convenient location for exploring the area and it was perfect for our family.
Stayed 2 nights in Jul 2019

10/10 Excellent

Roy

Clean and comfortable
Great location. Very clean and lots of room.

10/10 Excellent

Stephanie R.

Everything was very clean and neat!
Beds were nicely made up with towels folded and awaiting in each room! Overall very nice stay :)
Stayed 2 nights in Dec 2018

10/10 Excellent

Ulrike M.

Liked: Cleanliness
Sehr schöner Aufenthalt
Immer wieder gerne!
Stayed 2 nights in Jul 2022

10/10 Excellent

laurent c., Dijon France

Liked: Cleanliness
Location parfaite
Nous avons passé un super séjour. Tout était parfait. Gros volume. Le quartier est très sympa, il y a même un glacier à proximité. Merci pour tout.
Stayed 3 nights in Jul 2019