I’ve stayed in worse places, but not for the price of this house. As previous reviews have mentioned, this house has a pest problem. Ants, cockroaches, and who knows what else. Over six days, we had at least four major ant events, where hundreds of ants came pouring out of the light sockets, electrical outlets and base boards. We also killed a dozen cockroaches in that time. Not to mention the general slipshod quality of the house. However, what puts this house at the bottom of the list of places to stay is the absolute lack of any sort of customer service.
A few days before we arrived, we wrote emails to Vacasa and called their customer service, asking if they could ensure that the ant problem had been dealt with. None of our written messages were responded to, and after the initial phone conversation with customer service (who promised to call us back), no one followed up. We received automated text messages on the first day (instructions on how to get into the house and a survey on its cleanliness) and last day of our stay (reminding us to check out), but there did not seem to be any interest in actually speaking with us.
Fortunately, we came prepared with our own pest control supplies. And, we don’t mind (not much) keeping all of our food in air tight bags or in the refrigerator. We don’t mind Clorox wiping the entire kitchen every time we do anything at all in there. We don’t even mind killing the random few cockroaches every day. Pests happen. No one can totally control that. But general disregard for your customers is not acceptable.
The house, in general, feels like a cheaply flipped house with some nice gadgets (e.g. Google Nest throughout). It has a pretty sheen on it, but there does not seem to be a concern to take care of it for the long haul, which is likely one of the reasons for the pest problem. For example, the handrail off the back porch is barely stable, the back door has a ½ inch gap between the base of the door and the threshold), the inside stairs give and flex underfoot (sometimes dangerously), there is water damage on the living room ceiling, there are pieces of old trash littering the perimeter of the house, and there is little concern for the landscaping.
The community is not technically gated. It once had a gate, but the gate has been removed. The “pond” is nothing more than a brown puddle, that has the makings of a swamp. And, the two-car carport works only if you happen to be driving two compacts. Avoid if you can.